@book{RitzBenzStender2003, author = {Ritz, Thomas and Benz, Axel and Stender, Michael}, title = {Marktstudie mobile CRM-Systeme}, publisher = {Fraunhofer-IRB-Verl.}, address = {Stuttgart}, isbn = {3-8167-6361-8}, pages = {244 S. : Ill., graph. Darst.}, year = {2003}, language = {en} }