@article{Ritz2003,
  author    = {Ritz, Thomas},
  title     = {Mobile CRM-Systeme : Customer Relationship Management zur Unterst{\"u}tzung des Vertriebsaußendienstes},
  series = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb : ZWF ; Organ des VDI-Kompetenzfeldes Informationstechnik (VDI-KfIT)},
  volume    = {99},
  journal   = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb : ZWF ; Organ des VDI-Kompetenzfeldes Informationstechnik (VDI-KfIT)},
  number    = {12},
  issn      = {0932-0482 (Print)},
  pages     = {699 -- 702},
  year      = {2003},
  language  = {de}
}
@phdthesis{Ritz2004,
  author    = {Ritz, Thomas},
  title     = {Die werkzeuggest{\"u}tzte Produktion von personalisierten Informationsdienstleistungen. - (IPA-IAO Forschung und Praxis ; 389)},
  publisher = {Jost-Jetter},
  address   = {Heimsheim},
  isbn      = {3-936947-23-6},
  pages     = {151 S. : Ill., graph. Darst.},
  year      = {2004},
  language  = {de}
}
@inproceedings{Ritz2003,
  author    = {Ritz, Thomas},
  title     = {Production and distribution of personalized information services employing mass customization},
  series = {2nd Interdisciplinary World Congress on Mass Customization and Personalization : MCPC'03, October 6 - 8, 2003, Technische Universit{\"a}t M{\"u}nchen, Munic, Germany},
  booktitle = {2nd Interdisciplinary World Congress on Mass Customization and Personalization : MCPC'03, October 6 - 8, 2003, Technische Universit{\"a}t M{\"u}nchen, Munic, Germany},
  edition   = {CD-Ausg.},
  publisher = {Techn. Univ. (TUM)},
  address   = {M{\"u}nchen},
  pages     = {Part IV},
  year      = {2003},
  language  = {en}
}
@inproceedings{StenderRitz2003,
  author    = {Stender, Michael and Ritz, Thomas},
  title     = {Modeling of business-to-business mobile commerce processes},
  series = {Electronic proceedings / ICPR 17, 17th International Conference on Production Research [Blacksburg, Virginia, USA, August 3 - 7, 2003]},
  booktitle = {Electronic proceedings / ICPR 17, 17th International Conference on Production Research [Blacksburg, Virginia, USA, August 3 - 7, 2003]},
  edition   = {CD-ROM-Ausg.},
  address   = {Blacksburg, Va.},
  isbn      = {0-9721257-3-6},
  year      = {2003},
  language  = {en}
}
@inproceedings{StenderRitz2003,
  author    = {Stender, Michael and Ritz, Thomas},
  title     = {{\"U}berbetriebliche Ad-hoc-Anwendungsintegration im Mobile Business},
  series = {Wirtschaftsinformatik 2003 : Medien, M{\"a}rkte, Mobilit{\"a}t: - Bd. 1},
  booktitle = {Wirtschaftsinformatik 2003 : Medien, M{\"a}rkte, Mobilit{\"a}t: - Bd. 1},
  editor    = {Uhr, Wolfgang},
  publisher = {Physica-Verl.},
  address   = {Heidelberg},
  isbn      = {3-7908-0111-9},
  pages     = {103 -- 118},
  year      = {2003},
  language  = {de}
}
@book{RitzBenzStender2003,
  author    = {Ritz, Thomas and Benz, Axel and Stender, Michael},
  title     = {Marktstudie mobile CRM-Systeme},
  publisher = {Fraunhofer-IRB-Verl.},
  address   = {Stuttgart},
  isbn      = {3-8167-6361-8},
  pages     = {244 S. : Ill., graph. Darst.},
  year      = {2003},
  language  = {en}
}
@article{RitzHoof2002,
  author    = {Ritz, Thomas and Hoof, Antonius J. M.},
  title     = {Personalisierung von Content basierten Services - Produktion von personalisierten Informationsdienstleistungen},
  series = {Content Management : digitale Inhalte als Bausteine einer vernetzten Welt ; 18. Juni 2002, Stuttgart / Innovationsforum. Veranst. Verein zur F{\"o}rderung Produktionstechnischer Forschung e.V., Stuttgart. [Fraunhofer-Institut Arbeitswirtschaft und Organisatio},
  journal   = {Content Management : digitale Inhalte als Bausteine einer vernetzten Welt ; 18. Juni 2002, Stuttgart / Innovationsforum. Veranst. Verein zur F{\"o}rderung Produktionstechnischer Forschung e.V., Stuttgart. [Fraunhofer-Institut Arbeitswirtschaft und Organisatio},
  publisher = {Fraunhofer-IRB-Verl.},
  address   = {Stuttgart},
  isbn      = {3-8167-6155-0},
  pages     = {91 -- 106},
  year      = {2002},
  language  = {de}
}
@inproceedings{RitzStender2003,
  author    = {Ritz, Thomas and Stender, Michael},
  title     = {Modellierung von Business-to-Business Gesch{\"a}ftsprozessen im Mobile Commerce},
  series = {Mobile Commerce - Anwendung und Perspektiven : [proceedings zum] 3. Workshop Mobile Commerce, Universit{\"a}t Augsburg, 04.02.2003. - (GI-Edition : Proceedings ; 25)},
  booktitle = {Mobile Commerce - Anwendung und Perspektiven : [proceedings zum] 3. Workshop Mobile Commerce, Universit{\"a}t Augsburg, 04.02.2003. - (GI-Edition : Proceedings ; 25)},
  editor    = {Pousttchi, Key},
  publisher = {Ges. f{\"u}r Informatik},
  address   = {Bonn},
  isbn      = {3-88579-354-7},
  pages     = {27 -- 41},
  year      = {2003},
  language  = {de}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Personalized Information Services: Production and Distribution of these Services employing Mass-Customization},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling Production of personalized information services and their delivery on multiple distribution channels},
  series = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  journal   = {Personalization Techniques in Electronic Publishing on the Web. Workshop in the Framework of the 2nd international conference on Adaptive Hypermedia and adaptive web based systems (AH2002) in Malaga (ES)},
  pages     = {19 -- 30},
  year      = {2002},
  language  = {en}
}
@inproceedings{Ritz2001,
  author    = {Ritz, Thomas},
  title     = {Personalized information services : an electronic information commodity and its production},
  series = {Electronic publishing '01 : 2001 in the digital publishing odyssey ; proceedings of an ICCC/IFIP conference held at the University of Kent at Canterbury, Kent, United Kingdom, 5 - 7 July, 2001 ; [proceedings of the Fifth Conference on Electronic Publishing]},
  booktitle = {Electronic publishing '01 : 2001 in the digital publishing odyssey ; proceedings of an ICCC/IFIP conference held at the University of Kent at Canterbury, Kent, United Kingdom, 5 - 7 July, 2001 ; [proceedings of the Fifth Conference on Electronic Publishing]},
  publisher = {IOS Press [u.a.]},
  address   = {Amsterdam},
  isbn      = {1-58603-191-0},
  pages     = {48 -- 58},
  year      = {2001},
  language  = {en}
}
@article{RitzStender2002,
  author    = {Ritz, Thomas and Stender, Michael},
  title     = {Mobilit{\"a}t meistern - Integration von mobilen Akteuren durch ad-hoc Integrationskonzepte},
  series = {Wireless Technologien nutzbar machen: UMTS und alternative Netzwerktechnologien f{\"u}r innovative mobile Anwendungen in Vertrieb und Service},
  journal   = {Wireless Technologien nutzbar machen: UMTS und alternative Netzwerktechnologien f{\"u}r innovative mobile Anwendungen in Vertrieb und Service},
  year      = {2002},
  language  = {de}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Mass Customized Production of Information Services - The combination of economies-of-scale with economies-of-scope},
  series = {Media firms : structures, operations, and performance ; [World Media Economics Conference, 5th : 2002 : Turku, Finland] / ed. by Robert G. Picard},
  journal   = {Media firms : structures, operations, and performance ; [World Media Economics Conference, 5th : 2002 : Turku, Finland] / ed. by Robert G. Picard},
  publisher = {Erlbaum},
  address   = {Mahwah, NJ [u.a.]},
  isbn      = {0-8058-4165-2},
  pages     = {267 S. : graph. Darst.},
  year      = {2002},
  language  = {en}
}
@article{Ritz2002,
  author    = {Ritz, Thomas},
  title     = {Modelling mass customization of digital news services},
  series = {International journal of e-business strategy management},
  volume    = {3},
  journal   = {International journal of e-business strategy management},
  number    = {3},
  year      = {2002},
  language  = {en}
}
@book{BenknerWeidenfeller2002,
  author    = {Benkner, Thorsten and Weidenfeller, Hermann},
  title     = {Telekommunikationstechnik. Informations{\"u}bertragung und Netze},
  publisher = {Schlembach},
  address   = {Weil der Stadt},
  isbn      = {3-935340-06-0},
  pages     = {XI, 485 S. : Ill., graph. Darst.},
  year      = {2002},
  language  = {de}
}
@book{BenknerDavid1999,
  author    = {Benkner, Thorsten and David, Klaus},
  title     = {Digitale Mobilfunksysteme : Grundlagen und aktuelle Systeme. - 2., aktualis. u. erw. Aufl.},
  publisher = {Teubner},
  address   = {Stuttgart},
  isbn      = {3-519-16181-8},
  pages     = {XIII, 457 S.. : graph. Darst.},
  year      = {1999},
  language  = {en}
}
@book{Benkner1996,
  author    = {Benkner, Thorsten},
  title     = {Kapazit{\"a}tssteigernde Maßnahmen f{\"u}r digitale Mobilfunksysteme der dritten Generation},
  publisher = {Shaker},
  address   = {Aachen},
  isbn      = {3-8265-1682-6},
  pages     = {VII, 170 S. : graph. Darst.},
  year      = {1996},
  language  = {de}
}
@article{Benkner2003,
  author    = {Benkner, Thorsten},
  title     = {Einsatz der UMTS-Paketdatendienste f{\"u}r Telematikanwendungen},
  series = {Telematik 2003 : Tagung Siegen, 17. u. 18. Juni 2003 / VDI-VDE-Gesellschaft Mess- und Automatisierungstechnik},
  journal   = {Telematik 2003 : Tagung Siegen, 17. u. 18. Juni 2003 / VDI-VDE-Gesellschaft Mess- und Automatisierungstechnik},
  publisher = {VDI-Verl.},
  address   = {D{\"u}sseldorf},
  isbn      = {3-18-091785-7},
  pages     = {35 -- 52},
  year      = {2003},
  language  = {de}
}
@article{Benkner2000,
  author    = {Benkner, Thorsten},
  title     = {Mobile Breitband-Zugangstechniken f{\"u}r ATM-Netze},
  series = {Konvergenz im Bereich der Telekommunikation. Beitr{\"a}ge der Invited Speakers und aus dem Call for Papers der gleichnamigen Tagung an der TU Graz},
  journal   = {Konvergenz im Bereich der Telekommunikation. Beitr{\"a}ge der Invited Speakers und aus dem Call for Papers der gleichnamigen Tagung an der TU Graz},
  publisher = {Eigenverl. d. {\"O}sterr. Verb. f{\"u}r Elektrotechnik},
  address   = {Wien},
  isbn      = {3-85133-021-8},
  year      = {2000},
  language  = {de}
}
@article{Dielmann2002,
  author    = {Dielmann, Klaus-Peter},
  title     = {Kraft-W{\"a}rme-K{\"a}lte-Kopplung mit Mikrogasturbinen : Abschlussbericht ; [01.09.2000 - 31.01.2002]},
  publisher = {Fachhochsch. Aachen, Abt. J{\"u}lich, FB 7, NOWUM-Energy},
  address   = {J{\"u}lich},
  pages     = {15 Bl : Ill., graph. Darst.},
  year      = {2002},
  language  = {de}
}