@inproceedings{Czarnecki2011,
  author    = {Czarnecki, Christian},
  title     = {Gestaltung von Customer Relationship Management {\"u}ber die Grenzen von Telekommunikationsunternehmen hinweg},
  series = {Tagungsband zum Doctoral Consortium der WI 2009},
  booktitle = {Tagungsband zum Doctoral Consortium der WI 2009},
  editor    = {Eymann, Torsten},
  publisher = {Universit{\"a}t Bayreuth Lehrstuhl f{\"u}r Wirtschaftsinformatik},
  address   = {Bayreuth},
  issn      = {1864-9300},
  url       = {http://nbn-resolving.de/urn:nbn:de:bvb:703-opus-5462},
  pages     = {11 -- 23},
  year      = {2011},
  abstract  = {Durch die Fragmentierung von Wertsch{\"o}pfungsketten ergeben sich neue Herausforderungen f{\"u}r das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine {\"u}bergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine {\"u}bergreifend L{\"o}sung zu gestalten. Grundlegende Pr{\"a}misse dabei ist, dass die {\"u}bergreifende Gestaltung eines Customer Relationship Management f{\"u}r alle an der Wertsch{\"o}pfung beteiligten Unternehmen vorteilhaft ist.},
  language  = {de}
}
@inproceedings{CzarneckiWinkelmannSpiliopoulou2011,
  author    = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra},
  title     = {Making business systems in the telecommunication industry more customer-oriented},
  series = {Information Systems Development : Business Systems and Services: Modeling and Development},
  booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development},
  editor    = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael},
  publisher = {Springer},
  address   = {New York},
  isbn      = {978-1-4419-9645-9 (Print)},
  doi       = {10.1007/978-1-4419-9790-6_14},
  pages     = {169 -- 180},
  year      = {2011},
  abstract  = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.},
  language  = {en}
}
@inproceedings{DachwaldXuFeldmannetal.2011,
  author    = {Dachwald, Bernd and Xu, Changsheng and Feldmann, Marco and Plescher, Engelbert},
  title     = {IceMole : Development of a novel subsurface ice probe and testing of the first prototype on the Morteratsch Glacier},
  series = {EGU General Assembly 2011 Vienna | Austria | 03 - 08 April 2011},
  booktitle = {EGU General Assembly 2011 Vienna | Austria | 03 - 08 April 2011},
  year      = {2011},
  abstract  = {We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named "IceMole", is currently developed, built, and tested at the FH Aachen University of Applied Sciences' Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth).},
  language  = {en}
}
@inproceedings{DachwaldXuFeldmannetal.2011,
  author    = {Dachwald, Bernd and Xu, Changsheng and Feldmann, Marco and Plescher, Engelbert and Digel, Ilya and Artmann, Gerhard},
  title     = {Development and testing of a subsurface probe for detection of life in deep ice : [abstract]},
  year      = {2011},
  abstract  = {We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named "IceMole", is currently developed, built, and tested at the FH Aachen University of Applied Sciences' Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth).},
  subject      = {Eisschicht},
  language  = {en}
}
@inproceedings{Dahmann2011,
  author    = {Dahmann, Peter},
  title     = {Stemme S10 VTX als multifunktionales Forschungsflugzeug},
  series = {Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband},
  booktitle = {Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband},
  publisher = {Dt. Gesellschaft f{\"u}r Luft- und Raumfahrt},
  address   = {Bonn},
  isbn      = {978-3-9321-8274-7},
  pages     = {357 -- 364},
  year      = {2011},
  language  = {de}
}
@inproceedings{DammRitzStrauch2011,
  author    = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob},
  title     = {Muster und Cloud Computing als Plattformstrategie f{\"u}r mobile Unternehmenssoftware},
  series = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)},
  booktitle = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)},
  editor    = {H{\"o}pfner, Hagen},
  publisher = {Ges. f{\"u}r Informatik},
  address   = {Bonn},
  isbn      = {978-3-88579-279-6},
  pages     = {91 -- 104},
  year      = {2011},
  language  = {de}
}
@inproceedings{DammRitzStrauch2011,
  author    = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob},
  title     = {Adaption of archetype patterns for mobile cloud-based business apps},
  series = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  booktitle = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011},
  publisher = {IEEE Service Center},
  address   = {Piscataway, NJ},
  isbn      = {978-1-61284-938-6 (Print)},
  doi       = {10.1109/PERCOMW.2011.5766849},
  pages     = {100 -- 105},
  year      = {2011},
  language  = {en}
}
@inproceedings{DoeringKuhnhenneFeldmann2011,
  author    = {D{\"o}ring, Bernd and Kuhnhenne, Markus and Feldmann, Markus},
  title     = {Floor systems - key elements for sustainable multi-storey buildings},
  series = {SB11 Helsinki World Sustainable Building Conference : 18. - 21.10.2011},
  booktitle = {SB11 Helsinki World Sustainable Building Conference : 18. - 21.10.2011},
  organization    = {World Sustainable Building Conference <2011, Helsinki>},
  pages     = {1 -- 6},
  year      = {2011},
  language  = {en}
}
@inproceedings{ElsenSchmalzbauer2011,
  author    = {Elsen, Ingo and Schmalzbauer, Michael},
  title     = {Messsystematik zur Steuerung der Produkt- und Prozessqualit{\"a}t in Systemintegrationsprojekten - ein Erfahrungsbericht},
  series = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe},
  booktitle = {Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe},
  editor    = {Reussner, Ralf and Grund, Matthias and Andreas, Oberweis and Tichy, Walter},
  publisher = {Gesellschaft f{\"u}r Informatik eV},
  address   = {Bonn},
  isbn      = {9783885792772},
  issn      = {1617-5468},
  pages     = {1 Seite},
  year      = {2011},
  abstract  = {Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erf{\"u}llung des „Teufelsdreiecks", „In-Time", „In-Budget", „In-Quality" gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualit{\"a}t essenziell, um die Einhaltung der Qualit{\"a}tskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien f{\"u}r CMMI Level 3 erf{\"u}llt.},
  language  = {de}
}
@inproceedings{FrickeZiolkoAnthrakidisetal.2011,
  author    = {Fricke, Barbara and Ziolko, C. and Anthrakidis, Anette and Alexopoulos, Spiros and Hoffschmidt, Bernhard and Dillig, M. and Giese, F.},
  title     = {InnoSol - life cycle analysis of solar power tower plants},
  series = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  booktitle = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  address   = {Granada},
  pages     = {1 CD-ROM},
  year      = {2011},
  language  = {en}
}
@inproceedings{FuchsRitzHalbachetal.2011,
  author    = {Fuchs, Britta and Ritz, Thomas and Halbach, Bastian and Hartl, Florian},
  title     = {Blended shopping : interactivity and individualization},
  series = {Proceedings of the International Conference on e-Business : Seville, Spain, 18 - 21 July 2011 ; [... integrated in the ICETE (International Conference on e-Business and Telecommunications) joint conference]},
  booktitle = {Proceedings of the International Conference on e-Business : Seville, Spain, 18 - 21 July 2011 ; [... integrated in the ICETE (International Conference on e-Business and Telecommunications) joint conference]},
  editor    = {Marca, David A.},
  publisher = {SciTePress},
  address   = {[Lissabon]},
  isbn      = {978-989-8425-70-6},
  pages     = {47 -- 52},
  year      = {2011},
  language  = {en}
}
@inproceedings{GligorevicSchneckenburgerFranzenetal.2011,
  author    = {Gligorevic, Snjezana and Schneckenburger, N. and Franzen, N. and Schnell, Michael and M{\"u}ller, S. and G{\"u}nzel, H.},
  title     = {L-Band compatibility of LDACS1},
  series = {3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy},
  booktitle = {3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy},
  organization    = {European Air and Space Conference <3, 2011, Venezia>},
  pages     = {1 -- 8},
  year      = {2011},
  language  = {en}
}
@inproceedings{GroebelWernerJoerresetal.2011,
  author    = {Groebel, Simone and Werner, Frederik and J{\"o}rres, Niklas and Jansen, F. and Kasper, Katharina and Schiffels, Johannes and Sprenger, B. and Baumann, Marcus and Sch{\"o}ning, Michael Josef and Selmer, Thorsten},
  title     = {Entwicklung einer Sensor-{\"U}berwachung f{\"u}r Biogasanlagen auf Basis von Prozessdaten einer Parallelanlage},
  series = {10. Dresdner Sensor-Symposium : Dresden, 5. - 7. Dezember 2011 ; miniaturisierte analytische Verfahren, Hochtemperatur-Sensoren, Sensoren f{\"u}r Bioprozess- und Verfahrenstechnik, Sensoren f{\"u}r die Medizin, Chemische Verfahrenstechnik, Lebensmittelanalytik, innovative Sensorl{\"o}sungen, Sensoren f{\"u}r die Wasserqualit{\"a}t, Selbst{\"u}berwachung / Gerald Gerlach ... (Hg.)},
  booktitle = {10. Dresdner Sensor-Symposium : Dresden, 5. - 7. Dezember 2011 ; miniaturisierte analytische Verfahren, Hochtemperatur-Sensoren, Sensoren f{\"u}r Bioprozess- und Verfahrenstechnik, Sensoren f{\"u}r die Medizin, Chemische Verfahrenstechnik, Lebensmittelanalytik, innovative Sensorl{\"o}sungen, Sensoren f{\"u}r die Wasserqualit{\"a}t, Selbst{\"u}berwachung / Gerald Gerlach ... (Hg.)},
  publisher = {TUDpress},
  address   = {Dresden},
  isbn      = {978-3-942710-53-4},
  doi       = {10.5162/10dss2011/4.3},
  pages     = {81 -- 84},
  year      = {2011},
  abstract  = {Beim Ausbau nachhaltiger, regenerativer Energieversorgung hat die Umwandlung von organischer Biomasse in Biogas ein großes Potential. Der zugrundeliegende, komplexe biologische Prozess wird noch immer unzureichend verstanden und bedarf systematischer Untersuchungen der Prozessparameter, um einen hohen Ertrag bei guter Gasqualit{\"a}t zu erm{\"o}glichen. Die Fragestellungen zur Entschl{\"u}sselung des Prozesses sind sowohl verfahrenstechnischer als auch mikrobiologischer Natur. Aus mikrobiologischer Sicht ist die Kenntnis der tats{\"a}chlich beteiligten prozesstragenden Mikroorganismen von erheblicher Bedeutung, aus verfahrenstechnischer Sicht die Kenntnis der physikalischen und chemischen Faktoren, welche die mikrobiologischen Prozesse und kontrollieren. Im Zusammenspiel aller dieser Parameter wird die Biogasbildung bef{\"o}rdert oder behindert, bis zum Abbruch des Prozesses. Eine m{\"o}gliche Kontrollmethode ist die Messung der metabolischen Aktivit{\"a}t prozesstragender Organismen. Diese soll, beruhend auf fundierten Prozessdaten, gewonnen durch eine Parallelanlage, mit einem lichtadressierbaren potentiometrischen Sensor-System (LAPS) realisiert werden. Dieser Sensor ist in der Lage, pH-Wert-{\"a}nderungen zu detektieren, die durch den Stoffwechsel der auf dem Chip immobilisierten Organismen hervorgerufen werden, um eine Online-{\"U}berwachung von Biogasanlagen zu erm{\"o}glichen.},
  language  = {de}
}
@inproceedings{HirschAhlbrinkPitzPaaletal.2011,
  author    = {Hirsch, Tobias and Ahlbrink, Nils and Pitz-Paal, Robert and Teixeira Boura, Cristiano Jos{\´e} and Hoffschmidt, Bernhard and Gall, Jan and Abel, Dirk and Nolte, Vera and Wirsum, Manfred and Andersson, Joel and Diehl, Moritz},
  title     = {Dynamic simulation of a solar tower system with open volumetric receiver - a review on the ViCERP project},
  series = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  booktitle = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  address   = {Granada},
  pages     = {1 CD-ROM},
  year      = {2011},
  language  = {en}
}
@inproceedings{Hoffschmidt2011,
  author    = {Hoffschmidt, Bernhard},
  title     = {Kooperationen und Ziele am Standort J{\"u}lich},
  series = {Forschung und Entwicklung f{\"u}r solarthermische Kraftwerke : 14. K{\"o}lner Sonnenkolloquium Mittwoch, 13. Juli 2011, im Auditorium des Campus J{\"u}lich der FH Aachen : Kurzfassungen der Vortr{\"a}ge und Poster},
  booktitle = {Forschung und Entwicklung f{\"u}r solarthermische Kraftwerke : 14. K{\"o}lner Sonnenkolloquium Mittwoch, 13. Juli 2011, im Auditorium des Campus J{\"u}lich der FH Aachen : Kurzfassungen der Vortr{\"a}ge und Poster},
  publisher = {DLR},
  address   = {K{\"o}ln},
  pages     = {4 S.},
  year      = {2011},
  language  = {de}
}
@inproceedings{HoffschmidtTelleSauerbornetal.2011,
  author    = {Hoffschmidt, Bernhard and Telle, R. and Sauerborn, Markus and Wagner, M.},
  title     = {Optical measurement system for high temperature absorbers},
  series = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  booktitle = {SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain},
  address   = {Granada},
  pages     = {1 CD-ROM},
  year      = {2011},
  language  = {en}
}
@inproceedings{HoltschoppenCornelissenButenwegetal.2011,
  author    = {Holtschoppen, Britta and Cornelissen, Philipp and Butenweg, Christoph and Meskouris, Konstantin},
  title     = {Vereinfachtes Berechnungsverfahren zur Ber{\"u}cksichtigung der Interaktionsschwingung bei fl{\"u}ssigkeitsgef{\"u}llten Tankbauwerken unter seismischer Belastung},
  series = {Berichte der Fachtagung Baustatik-Baupraxis 11 : am 21. und 22. Februar 2011 an der Universit{\"a}t Innsbruck / Hrsg. Gernot Beer ...},
  booktitle = {Berichte der Fachtagung Baustatik-Baupraxis 11 : am 21. und 22. Februar 2011 an der Universit{\"a}t Innsbruck / Hrsg. Gernot Beer ...},
  publisher = {Inst. f{\"u}r Baustatik, Techn. Univ. Graz},
  address   = {Graz},
  organization    = {Fachtagung Baustatik, Baupraxis <11, 2011, Innsbruck>},
  isbn      = {978-3-85125-115-9},
  pages     = {155 -- 162},
  year      = {2011},
  language  = {de}
}
@inproceedings{HuberBleckScheiketal.2011,
  author    = {Huber, Fr{\´e}d{\´e}ric and Bleck, Wolfgang and Scheik, Sven and Schleser, Markus and Reisgen, Uwe},
  title     = {Investigation of galvanneal coating adherence in adhesive bonded joints using lap shear test},
  series = {Galvatech 2011 : 8th International Conference on Zinc and Zinc Alloy Coated Steel Sheet, June 21 - 24, 2011, Genova (Italy) ; proceedings},
  booktitle = {Galvatech 2011 : 8th International Conference on Zinc and Zinc Alloy Coated Steel Sheet, June 21 - 24, 2011, Genova (Italy) ; proceedings},
  publisher = {Associazione Italiana di Metallurgia},
  address   = {Mailand},
  organization    = {International Conference on Zinc and Zinc Alloy Coated Steel Sheet <8, 2011, Genua>},
  isbn      = {978-88-85298-82-8},
  pages     = {Paper No. 43},
  year      = {2011},
  language  = {en}
}
@inproceedings{HuckBaeckerPoghossianetal.2011,
  author    = {Huck, Christina and B{\"a}cker, Matthias and Poghossian, Arshak and Wagner, Patrick and Sch{\"o}ning, Michael Josef},
  title     = {Bifunktionaler Sensorchip f{\"u}r den Nachweis von Gel{\"o}stwasserstoff},
  isbn      = {978-3942710-53-4},
  doi       = {10.5162/10dss2011/16.10},
  pages     = {325 -- 328},
  year      = {2011},
  language  = {de}
}
@inproceedings{Hoettges2011,
  author    = {H{\"o}ttges, J{\"o}rg},
  title     = {GIS-gest{\"u}tzte Niederschlagswasserbeseitigungskonzepte - Aufgaben und Inhalte},
  series = {44. Essener Tagung f{\"u}r Wasser- und Abfallwirtschaft : "zukunftsf{\"a}hige Wasserwirtschaft - kosteneffizient und energiebewusst"; 23. bis 25. M{\"a}rz 2011 im Eurogress Aachen},
  booktitle = {44. Essener Tagung f{\"u}r Wasser- und Abfallwirtschaft : "zukunftsf{\"a}hige Wasserwirtschaft - kosteneffizient und energiebewusst"; 23. bis 25. M{\"a}rz 2011 im Eurogress Aachen},
  editor    = {Pinnekamp, Johannes},
  publisher = {Ges. zur F{\"o}rderung der Siedlungswasserwirtschaft an der RWTH Aachen},
  address   = {Aachen},
  isbn      = {978-3-938996-29-4},
  pages     = {29/1 -- 29/14},
  year      = {2011},
  language  = {de}
}