@inproceedings{BeckerWolf2019,
  author    = {Becker, Willi and Wolf, Martin},
  title     = {Entwicklung eines Einf{\"u}hrungskonzepts f{\"u}r IT-Service-Management in KMU},
  series = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  booktitle = {Angewandte Forschung in der Wirtschaftsinformatik 2019 : Tagungsband zur 32. AKWI-Jahrestagung / hrsg. von Martin R. Wolf, Thomas Barton, Frank Herrmann, Vera G. Meister, Christian M{\"u}ller, Christian Seel},
  publisher = {mana-Buch},
  address   = {Heide},
  isbn      = {978-3-944330-62-4},
  pages     = {129 -- 137},
  year      = {2019},
  abstract  = {Obwohl es eine Vielzahl von Einf{\"u}hrungskonzepten f{\"u}r ITSM gibt, hat sich bisher keines dieser Konzepte auf breiter Linie durchgesetzt. Das gilt in erh{\"o}htem Maße f{\"u}r ITSM-Einf{\"u}hrungskonzepte f{\"u}r KMU, wohl nicht zuletzt aufgrund der Tatsache, dass der Mehrwert von ITSM f{\"u}r KMU aufgrund der geringeren Gr{\"o}ße der IT-Organisationen nur entsprechend schwieriger generiert werden kann. Mit diesem Beitrag wird ein Einf{\"u}hrungskonzept f{\"u}r ITSM in KMU systematisch hergeleitet. Daf{\"u}r wurden zun{\"a}chst die Treiber und Barrieren von ITSM untersucht, um daraus ein umfassendes Wirkmodell zu entwickeln. Da mit diesem Wirkungsmodell die Einflussfaktoren auf den Erfolg von ITSM in KMU deutlich werden, konnte auf dieser Basis ein Einf{\"u}hrungskonzept abgeleitet werden, welches insbesondere die positiven Effekte unterst{\"u}tzt bzw. verst{\"a}rkt.},
  language  = {de}
}
@article{Benkner1996,
  author    = {Benkner, Thorsten},
  title     = {Dynamic Slot Allocation for TDMA-Systems with Packet Access},
  series = {Multiaccess, mobility and teletraffic for personal communications : [proceedings of the Second Workshop on Multiaccess, Mobility and Teletraffic for Personal Communications held in May 1996 in Paris, France] / ed. by Bijan Jabbari},
  journal   = {Multiaccess, mobility and teletraffic for personal communications : [proceedings of the Second Workshop on Multiaccess, Mobility and Teletraffic for Personal Communications held in May 1996 in Paris, France] / ed. by Bijan Jabbari},
  publisher = {Kluwer},
  address   = {Boston [u.a.]},
  isbn      = {0-79239742-8},
  pages     = {VIII, 364 S. : Ill., graph. Darst.},
  year      = {1996},
  language  = {en}
}
@article{Benkner1996,
  author    = {Benkner, Thorsten},
  title     = {CS+: A Novel Self-Adaptive Slot Assignment Scheme for ATDMA},
  series = {Mobile technology for the human race / 1996 IEEE 46th Vehicular Technology Conference, Atlanta, Georgia, USA, April 28 - May 1, 1996},
  journal   = {Mobile technology for the human race / 1996 IEEE 46th Vehicular Technology Conference, Atlanta, Georgia, USA, April 28 - May 1, 1996},
  publisher = {IEEE Service Center},
  address   = {Piscataway, NY},
  isbn      = {0-7803-3158-3},
  year      = {1996},
  language  = {en}
}
@article{Benkner1995,
  author    = {Benkner, Thorsten},
  title     = {Autonomous Slot Assignment Schemes for PRMA++ Third Generation TDMA Systems},
  series = {Proceedings / Organization: IEEE Vehicular Technology/Communications Society; Joint Chapter in the Benelux Section and Telecommunications Division, Eindhoven University of Technology, The Netherlands. Ed.: Peter Smulders},
  journal   = {Proceedings / Organization: IEEE Vehicular Technology/Communications Society; Joint Chapter in the Benelux Section and Telecommunications Division, Eindhoven University of Technology, The Netherlands. Ed.: Peter Smulders},
  publisher = {Techn. Univ. Eindhoven, Telecommunications Div.},
  address   = {Eindhoven},
  isbn      = {9061449928},
  pages     = {209 S.},
  year      = {1995},
  language  = {en}
}
@article{Benkner1995,
  author    = {Benkner, Thorsten},
  title     = {Ein spektrumneutrales Mikrozellsystem mit Makro-Schirmzellen},
  series = {Mobile Kommunikation : Vortr{\"a}ge der ITG-Fachtagung vom 26. bis 28. September 1995 in Neu-Ulm / Veranst.: Informationstechnische Gesellschaft im VDE (ITG), ITG-Fachbereiche 1 "Kommunikationssysteme" ... Wiss. Tagungsleitung: Bernhard Walke},
  journal   = {Mobile Kommunikation : Vortr{\"a}ge der ITG-Fachtagung vom 26. bis 28. September 1995 in Neu-Ulm / Veranst.: Informationstechnische Gesellschaft im VDE (ITG), ITG-Fachbereiche 1 "Kommunikationssysteme" ... Wiss. Tagungsleitung: Bernhard Walke},
  publisher = {VDE-Verl.},
  address   = {Berlin [u.a.]},
  isbn      = {3-8007-2129-5},
  pages     = {542 S. : Ill., graph. Darst.},
  year      = {1995},
  language  = {de}
}
@article{Benkner1995,
  author    = {Benkner, Thorsten},
  title     = {Statistisches Multiplexen von Sprache und Daten in TDMA-Mobilfunksystemen der dritten Generation},
  series = {40. Internationales Wissenschaftliches Kolloquium : 18. - 21.09.1995 / Technische Universit{\"a}t Ilmenau, Th{\"u}ringen. [Hrsg. Dagmar Schipanski]},
  journal   = {40. Internationales Wissenschaftliches Kolloquium : 18. - 21.09.1995 / Technische Universit{\"a}t Ilmenau, Th{\"u}ringen. [Hrsg. Dagmar Schipanski]},
  address   = {Ilmenau},
  year      = {1995},
  language  = {de}
}
@article{Benkner1994,
  author    = {Benkner, Thorsten},
  title     = {Investigation of mobile antenna diagrams on cochannel interference},
  series = {Proceedings / Organization: IEEE Vehicular Technology/Communications Society; Joint Chapter in the Benelux Section. Ed.: L. Vandendorpe},
  journal   = {Proceedings / Organization: IEEE Vehicular Technology/Communications Society; Joint Chapter in the Benelux Section. Ed.: L. Vandendorpe},
  publisher = {Univ. Catholoque de Louvain},
  address   = {Loovain},
  pages     = {237 Bl.},
  year      = {1994},
  language  = {en}
}
@article{Benkner1994,
  author    = {Benkner, Thorsten},
  title     = {Full Adaptive Channel Assignment Schemes for PRMA++ Cellular Mobile Radio Systems},
  year      = {1994},
  language  = {en}
}
@article{Benkner1993,
  author    = {Benkner, Thorsten},
  title     = {Digital TV Receiver with a low IF},
  series = {IEEE transactions on consumer electronics : CE ; a publication by the IEEE Consumer Electronics Society. Vol. 39 (1993), H. No. 3},
  journal   = {IEEE transactions on consumer electronics : CE ; a publication by the IEEE Consumer Electronics Society. Vol. 39 (1993), H. No. 3},
  year      = {1993},
  language  = {en}
}
@book{Benkner1996,
  author    = {Benkner, Thorsten},
  title     = {Kapazit{\"a}tssteigernde Maßnahmen f{\"u}r digitale Mobilfunksysteme der dritten Generation},
  publisher = {Shaker},
  address   = {Aachen},
  isbn      = {3-8265-1682-6},
  pages     = {VII, 170 S. : graph. Darst.},
  year      = {1996},
  language  = {de}
}
@article{Benkner2003,
  author    = {Benkner, Thorsten},
  title     = {Einsatz der UMTS-Paketdatendienste f{\"u}r Telematikanwendungen},
  series = {Telematik 2003 : Tagung Siegen, 17. u. 18. Juni 2003 / VDI-VDE-Gesellschaft Mess- und Automatisierungstechnik},
  journal   = {Telematik 2003 : Tagung Siegen, 17. u. 18. Juni 2003 / VDI-VDE-Gesellschaft Mess- und Automatisierungstechnik},
  publisher = {VDI-Verl.},
  address   = {D{\"u}sseldorf},
  isbn      = {3-18-091785-7},
  pages     = {35 -- 52},
  year      = {2003},
  language  = {de}
}
@article{Benkner2000,
  author    = {Benkner, Thorsten},
  title     = {Mobile Breitband-Zugangstechniken f{\"u}r ATM-Netze},
  series = {Konvergenz im Bereich der Telekommunikation. Beitr{\"a}ge der Invited Speakers und aus dem Call for Papers der gleichnamigen Tagung an der TU Graz},
  journal   = {Konvergenz im Bereich der Telekommunikation. Beitr{\"a}ge der Invited Speakers und aus dem Call for Papers der gleichnamigen Tagung an der TU Graz},
  publisher = {Eigenverl. d. {\"O}sterr. Verb. f{\"u}r Elektrotechnik},
  address   = {Wien},
  isbn      = {3-85133-021-8},
  year      = {2000},
  language  = {de}
}
@article{Benkner1999,
  author    = {Benkner, Thorsten},
  title     = {Wireless ATM - Broadband Mobile Radio Systems},
  series = {Multiaccess, mobility and teletraffic for wireless communications. Workshop on Multiaccess, Mobility and Teletraffic for Wireless Communications <4, 1998, Washington, DC>},
  journal   = {Multiaccess, mobility and teletraffic for wireless communications. Workshop on Multiaccess, Mobility and Teletraffic for Wireless Communications <4, 1998, Washington, DC>},
  publisher = {Kluwer},
  address   = {Boston [u.a.]},
  pages     = {155 -- 170},
  year      = {1999},
  language  = {en}
}
@book{Benkner1998,
  author    = {Benkner, Thorsten},
  title     = {Wireless ATM Access and Advanced Software Techniques for Mobile Network Architektures. Deliverable 1: Service requirements, state of the art and guidelines for the development for future radio and mobile networks.},
  year      = {1998},
  language  = {en}
}
@article{Benkner1998,
  author    = {Benkner, Thorsten},
  title     = {Optimum Transmission Power in High Capacity Umbrella Cell Systems},
  series = {Multiaccess, mobility and teletraffic : advances in wireless networks ; [proceedings of the Third Workshop on Multiaccess, Mobility and Teletraffic for Personal Communications held in December 1997 in Melbourne, Australia] / ed. by David Everitt ...},
  journal   = {Multiaccess, mobility and teletraffic : advances in wireless networks ; [proceedings of the Third Workshop on Multiaccess, Mobility and Teletraffic for Personal Communications held in December 1997 in Melbourne, Australia] / ed. by David Everitt ...},
  publisher = {Kluwer},
  address   = {Boston, Mass. [u.a.]},
  isbn      = {0-7923-8091-6},
  pages     = {221 -- 232},
  year      = {1998},
  language  = {en}
}
@book{Benkner2007,
  author    = {Benkner, Thorsten},
  title     = {Grundlagen des Mobilfunks},
  publisher = {Schlembach},
  address   = {Wilburgstetten},
  isbn      = {978-3-935340-44-1},
  pages     = {IX, 374 S.},
  year      = {2007},
  language  = {de}
}
@article{Benkner2009,
  author    = {Benkner, Thorsten},
  title     = {Single Carrier FDMA: Mehr Leistungseffizienz f{\"u}r UMTS-LTE-Terminals},
  series = {Wissenschaftliches Kommunikations- und Sicherheitskolloquium 2009 / Hrsg.: Christoph Ruland},
  journal   = {Wissenschaftliches Kommunikations- und Sicherheitskolloquium 2009 / Hrsg.: Christoph Ruland},
  publisher = {Shaker},
  address   = {Aachen},
  isbn      = {978-3-8322-8143-4},
  pages     = {179 -- 188},
  year      = {2009},
  language  = {de}
}
@book{BenknerDavid1999,
  author    = {Benkner, Thorsten and David, Klaus},
  title     = {Digitale Mobilfunksysteme : Grundlagen und aktuelle Systeme. - 2., aktualis. u. erw. Aufl.},
  publisher = {Teubner},
  address   = {Stuttgart},
  isbn      = {3-519-16181-8},
  pages     = {XIII, 457 S.. : graph. Darst.},
  year      = {1999},
  language  = {en}
}
@book{BenknerDavid2005,
  author    = {Benkner, Thorsten and David, Klaus},
  title     = {Digital Mobile Radio Systems (Nicht erschienen?)},
  publisher = {Wiley},
  isbn      = {0-471-97591-5},
  pages     = {500},
  year      = {2005},
  language  = {en}
}
@book{BenknerLange1993,
  author    = {Benkner, Thorsten and Lange, Bernd-Peter [Hrsg.]},
  title     = {Informations- und Kommunikationstechnologien im Spannungsfeld von Hersteller-L{\"o}sungen und Anwender-Problemen : Dokumentation des Workshops der ISDN-Forschungskommission am 6. und 7. Mai 1993 / erstellt vom FTK-Forschungsinstitut f{\"u}r Telekommunikation. Hrs},
  address   = {D{\"u}sseldorf},
  year      = {1993},
  language  = {de}
}