@inproceedings{ChircuCzarneckiFriedmannetal.2023,
  author    = {Chircu, Alina and Czarnecki, Christian and Friedmann, Daniel and Pomaskow, Johanna and Sultanow, Eldar},
  title     = {Towards a Digital Twin of Society},
  series = {Proceedings of the 56th Hawaii International Conference on System Sciences 2023},
  booktitle = {Proceedings of the 56th Hawaii International Conference on System Sciences 2023},
  publisher = {University of Hawai'i},
  address   = {Honolulu},
  isbn      = {978-0-9981331-6-4},
  pages     = {6748 -- 6757},
  year      = {2023},
  abstract  = {This paper describes the potential for developing a digital twin of society- a dynamic model that can be used to observe, analyze, and predict the evolution of various societal aspects. Such a digital twin can help governmental agencies and policy makers in interpreting trends, understanding challenges, and making decisions regarding investments or policies necessary to support societal development and ensure future prosperity. The paper reviews related work regarding the digital twin paradigm and its applications. The paper presents a motivating case study- an analysis of opportunities and challenges faced by the German federal employment agency, Bundesagentur f¨ur Arbeit (BA), proposes solutions using digital twins, and describes initial proofs of concept for such solutions.},
  language  = {en}
}
@inproceedings{AmirBauckhageChircuetal.2022,
  author    = {Amir, Malik and Bauckhage, Christian and Chircu, Alina and Czarnecki, Christian and Knopf, Christian and Piatkowski, Nico and Sultanow, Eldar},
  title     = {What can we expect from quantum (digital) twins?},
  publisher = {AIS Electronic Library (AISeL)},
  pages     = {1 -- 14},
  year      = {2022},
  abstract  = {Digital twins enable the modeling and simulation of real-world entities (objects, processes or systems), resulting in improvements in the associated value chains. The emerging field of quantum computing holds tremendous promise for evolving this virtualization towards Quantum (Digital) Twins (QDT) and ultimately Quantum Twins (QT). The quantum (digital) twin concept is not a contradiction in terms - but instead describes a hybrid approach that can be implemented using the technologies available today by combining classical computing and digital twin concepts with quantum processing. This paper presents the status quo of research and practice on quantum (digital) twins. It also discuses their potential to create competitive advantage through real-time simulation of highly complex, interconnected entities that helps companies better address changes in their environment and differentiate their products and services.},
  language  = {en}
}
@incollection{BensbergCzarneckiGrob2022,
  author    = {Bensberg, Frank and Czarnecki, Christian and Grob, Heinz Lothar},
  title     = {Wirtschaftlichkeitsbewertung von Smart Services mit vollst{\"a}ndigen Finanzpl{\"a}nen},
  series = {Smart Services: Band 1: Konzepte - Methoden - Prozesse},
  booktitle = {Smart Services: Band 1: Konzepte - Methoden - Prozesse},
  editor    = {Bruhn, Manfred and Hadwich, Karsten},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-37344-3 (Online)},
  doi       = {10.1007/978-3-658-37344-3_6},
  pages     = {225 -- 251},
  year      = {2022},
  abstract  = {Dieser Beitrag stellt einen Bewertungsrahmen f{\"u}r Smart Services vor, der auf dem Konzept vollst{\"a}ndiger Finanzpl{\"a}ne (VOFI) basiert. Zun{\"a}chst wird eine IoT-Architektur f{\"u}r Smart Services eingef{\"u}hrt, die die Grundlage f{\"u}r deren Betrachtung aus Sicht der Unternehmensplanung liefert. Hierauf aufbauend wird ein Bewertungsrahmen f{\"u}r die finanzplanorientierte Wirtschaftlichkeitsbewertung von Smart Services geschaffen, mit dem die relevanten Zahlungsfolgen differenziert erfasst werden. Mithilfe des entwickelten VOFI-Systems wird anschließend aufgezeigt, wie mithilfe einer Risikoanalyse die Unsicherheit von Modellparametern ber{\"u}cksichtigt werden kann.},
  language  = {de}
}
@incollection{CzarneckiHongSchmitzetal.2021,
  author    = {Czarnecki, Christian and Hong, Chin-Gi and Schmitz, Manfred and Dietze, Christian},
  title     = {Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe},
  series = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business},
  booktitle = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business},
  editor    = {Urbach, Nils and R{\"o}glinger, Maximilian and Kautz, Karlheinz and Alias, Rose Alinda and Saunders, Carol and Wiener, Martin},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-80002-4 (Print)},
  doi       = {10.1007/978-3-030-80003-1},
  pages     = {123 -- 138},
  year      = {2021},
  abstract  = {Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.},
  language  = {en}
}
@incollection{CzarneckiFettke2021,
  author    = {Czarnecki, Christian and Fettke, Peter},
  title     = {Robotic process automation : Positioning, structuring, and framing the work},
  series = {Robotic process automation : Management, technology, applications},
  booktitle = {Robotic process automation : Management, technology, applications},
  editor    = {Czarnecki, Christian and Fettke, Peter},
  publisher = {De Gruyter},
  address   = {Oldenbourg},
  isbn      = {978-3-11-067668-6 (Print)},
  doi       = {10.1515/9783110676693-202},
  pages     = {3 -- 24},
  year      = {2021},
  abstract  = {Robotic process automation (RPA) has attracted increasing attention in research and practice. This chapter positions, structures, and frames the topic as an introduction to this book. RPA is understood as a broad concept that comprises a variety of concrete solutions. From a management perspective RPA offers an innovative approach for realizing automation potentials, whereas from a technical perspective the implementation based on software products and the impact of artificial intelligence (AI) and machine learning (ML) are relevant. RPA is industry-independent and can be used, for example, in finance, telecommunications, and the public sector. With respect to RPA this chapter discusses definitions, related approaches, a structuring framework, a research framework, and an inside as well as outside architectural view. Furthermore, it provides an overview of the book combined with short summaries of each chapter.},
  language  = {en}
}
@incollection{BensbergAuthCzarnecki2021,
  author    = {Bensberg, Frank and Auth, Gunnar and Czarnecki, Christian},
  title     = {Finding the perfect RPA match : a criteria-based selection method for RPA solutions},
  series = {Robotic process automation : Management, technology, applications},
  booktitle = {Robotic process automation : Management, technology, applications},
  editor    = {Czarnecki, Christian and Fettke, Peter},
  publisher = {De Gruyter},
  address   = {Oldenbourg},
  isbn      = {978-3-11-067677-8},
  doi       = {10.1515/9783110676693-201},
  pages     = {47 -- 75},
  year      = {2021},
  abstract  = {The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook.},
  language  = {en}
}
@incollection{CroonCzarnecki2021,
  author    = {Croon, Philipp and Czarnecki, Christian},
  title     = {Liability for loss or damages caused by RPA},
  series = {Robotic process automation : Management, technology, applications},
  booktitle = {Robotic process automation : Management, technology, applications},
  editor    = {Czarnecki, Christian and Fettke, Peter},
  publisher = {De Gruyter},
  address   = {Oldenbourg},
  isbn      = {9783110676778},
  doi       = {10.1515/9783110676693-202},
  pages     = {135 -- 151},
  year      = {2021},
  abstract  = {Intelligent autonomous software robots replacing human activities and performing administrative processes are reality in today's corporate world. This includes, for example, decisions about invoice payments, identification of customers for a marketing campaign, and answering customer complaints. What happens if such a software robot causes a damage? Due to the complete absence of human activities, the question is not trivial. It could even happen that no one is liable for a damage towards a third party, which could create an uncalculatable legal risk for business partners. Furthermore, the implementation and operation of those software robots involves various stakeholders, which result in the unsolvable endeavor of identifying the originator of a damage. Overall it is advisable to all involved parties to carefully consider the legal situation. This chapter discusses the liability of software robots from an interdisciplinary perspective. Based on different technical scenarios the legal aspects of liability are discussed.},
  language  = {en}
}
@incollection{SchneiderWisselinkNoelleetal.2021,
  author    = {Schneider, Dominik and Wisselink, Frank and N{\"o}lle, Nikolai and Czarnecki, Christian},
  title     = {Einfluss von K{\"u}nstlicher Intelligenz auf Customer Journeys am Beispiel von intelligentem Parken},
  series = {K{\"u}nstliche Intelligenz in der Anwendung : Rechtliche Aspekte, Anwendungspotenziale und Einsatzszenarien},
  booktitle = {K{\"u}nstliche Intelligenz in der Anwendung : Rechtliche Aspekte, Anwendungspotenziale und Einsatzszenarien},
  editor    = {Barton, Thomas and M{\"u}ller, Christian},
  publisher = {Springer Vieweg},
  address   = {Wiesbaden},
  isbn      = {978-3-658-30935-0 (Print)},
  doi       = {10.1007/978-3-658-30936-7_7},
  pages     = {99 -- 122},
  year      = {2021},
  abstract  = {Im Konsumentenmarkt entstehen vermehrt neue Anwendungen von K{\"u}nstlicher Intelligenz (KI). Zunehmend dr{\"a}ngen auch Ger{\"a}te und Dienste in den Markt, die eigenst{\"a}ndig {\"u}ber das Internet kommunizieren. Dadurch k{\"o}nnen diese Ger{\"a}te und Dienste mit neuartigen KI-basierten Diensten verbessert werden. Solche Dienste k{\"o}nnen die Art und Weise beeinflussen, wie Kunden kommerzielle Entscheidungen treffen und somit das Kundenerlebnis maßgeblich ver{\"a}ndern. Der Einfluss von KI auf kommerzielle Interaktionen wurde bisher noch nicht umfassend untersucht. Basierend auf einem Framework, welches einen ersten {\"U}berblick {\"u}ber die Effekte von KI auf kommerzielle Interaktionen gibt, wird in diesem Kapitel der Einfluss von KI auf Customer Journeys am konkreten Anwendungsfall des intelligenten Parkens analysiert. Die daraus gewonnenen Erkenntnisse k{\"o}nnen in der Praxis als Grundlage genutzt werden, um das Potenzial von KI zu verstehen und bei der Gestaltung eigener Customer Journeys umzusetzen.},
  language  = {de}
}
@inproceedings{RitschelStenzelCzarneckietal.2021,
  author    = {Ritschel, Konstantin and Stenzel, Adina and Czarnecki, Christian and Hong, Chin-Gi},
  title     = {Realizing robotic process automation potentials: an architectural perspective on a real-life implementation case},
  series = {GI Edition Proceedings Band 314 "INFORMATIK 2021" Computer Science \& Sustainability},
  booktitle = {GI Edition Proceedings Band 314 "INFORMATIK 2021" Computer Science \& Sustainability},
  editor    = {Gesellschaft f{\"u}r Informatik e.V. (GI),},
  publisher = {K{\"o}llen},
  address   = {Bonn},
  isbn      = {9783885797081},
  issn      = {1617-5468},
  pages     = {1303 -- 1311},
  year      = {2021},
  abstract  = {The initial idea of Robotic Process Automation (RPA) is the automation of business processes through a simple emulation of user input and output by software robots. Hence, it can be assumed that no changes of the used software systems and existing Enterprise Architecture (EA) is required. In this short, practical paper we discuss this assumption based on a real-life implementation project. We show that a successful RPA implementation might require architectural work during analysis, implementation, and migration. As practical paper we focus on exemplary lessons-learned and new questions related to RPA and EA.},
  language  = {en}
}
@article{CzarneckiDietze2020,
  author    = {Czarnecki, Christian and Dietze, Christian},
  title     = {Gestaltungsorientierte Forschung am Beispiel der Referenzmodellierung in der Telekommunikationsindustrie},
  series = {HMD Praxis der Wirtschaftsinformatik},
  volume    = {57},
  journal   = {HMD Praxis der Wirtschaftsinformatik},
  number    = {2},
  publisher = {Springer Nature},
  address   = {Cham},
  issn      = {2198-2775},
  doi       = {10.1365/s40702-020-00594-y},
  pages     = {310 -- 323},
  year      = {2020},
  abstract  = {Am Beispiel der Telekommunikationsindustrie zeigt der Beitrag eine konkrete Ausgestaltung anwendungsorientierter Forschung, die sowohl f{\"u}r die Praxis als auch f{\"u}r die Wissenschaft nutzen- und erkenntnisbringend ist. Forschungsgegenstand sind die Referenzmodelle des Industriegremiums TM Forum, die von vielen Telekommunikationsunternehmen zur Transformation ihrer Strukturen und Systeme genutzt werden. Es wird die langj{\"a}hrige Forschungst{\"a}tigkeit bei der Weiterentwicklung und Anwendung dieser Referenzmodelle beschrieben. Dabei wird ein konsequent gestaltungsorientierter Forschungsansatz verfolgt. Das Zusammenspiel aus kontinuierlicher Weiterentwicklung in Zusammenarbeit mit einem Industriegremium und der Anwendung in vielf{\"a}ltigen Praxisprojekten f{\"u}hrt zu einer erfolgreichen Symbiose aus praktischer Nutzengenerierung sowie wissenschaftlichem Erkenntnisgewinn. Der Beitrag stellt den gew{\"a}hlten Forschungsansatz anhand konkreter Beispiele vor. Darauf basierend werden Empfehlungen und Herausforderungen f{\"u}r eine gestaltungs- und praxisorientierte Forschung diskutiert.},
  language  = {de}
}
@incollection{SchneiderWisselinkNoelleetal.2020,
  author    = {Schneider, Dominik and Wisselink, Frank and N{\"o}lle, Nikolai and Czarnecki, Christian},
  title     = {Influence of artificial intelligence on commercial interactions in the consumer market},
  series = {Automatisierung und Personalisierung von Dienstleistungen : Methoden - Potenziale - Einsatzfelder},
  booktitle = {Automatisierung und Personalisierung von Dienstleistungen : Methoden - Potenziale - Einsatzfelder},
  editor    = {Bruhn, Manfred and Hadwich, Karsten},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-30167-5 (Print)},
  doi       = {10.1007/978-3-658-30168-2_7},
  pages     = {183 -- 205},
  year      = {2020},
  abstract  = {Recently, novel AI-based services have emerged in the consumer market. AI-based services can affect the way consumers take commercial decisions. Research on the influence of AI on commercial interactions is in its infancy. In this chapter, a framework creating a first overview of the influence of AI on commercial interactions is introduced. This framework summarizes the findings of comparing numerous customer journeys of novel AI-based services with corresponding non-AI equivalents.},
  language  = {en}
}
@misc{Czarnecki2020,
  author    = {Czarnecki, Christian},
  title     = {Buchbesprechung : Anwendungsorientierte Wirtschaftsinformatik - Strategische Planung, Entwicklung und Nutzung von Informationssystemen},
  series = {Anwendungen und Konzepte der Wirtschaftsinformatik (AKWI-Journal)},
  journal   = {Anwendungen und Konzepte der Wirtschaftsinformatik (AKWI-Journal)},
  publisher = {Technische Hochschule Wildau},
  address   = {Wildau},
  issn      = {2296-4592},
  doi       = {10.26034/lu.akwi.2020.3264},
  pages     = {101 -- 101},
  year      = {2020},
  language  = {de}
}
@article{BensbergAuthCzarnecki2020,
  author    = {Bensberg, Frank and Auth, Gunnar and Czarnecki, Christian},
  title     = {Literaturanalyse mit Text Mining},
  series = {E-Learning and Education (eleed)},
  journal   = {E-Learning and Education (eleed)},
  number    = {13},
  editor    = {Haake, J{\"o}rg M.},
  publisher = {FernUniversit{\"a}t in Hagen},
  address   = {Hagen},
  issn      = {1860-7470},
  pages     = {1 -- 13},
  year      = {2020},
  abstract  = {Die Durchf{\"u}hrung einer systematischen Literaturrecherche ist eine zentrale Kompetenz wissenschaftlichen Arbeitens und bildet daher einen festen Ausbildungsbestandteil von Bachelor- und Masterstudieng{\"a}ngen. In entsprechenden Lehrveranstaltungen werden Studierende zwar mit den grundlegenden Hilfsmitteln zur Suche und Verwaltung von Literatur vertraut gemacht, allerdings werden die Potenziale textanalytischer Methoden und Anwendungssysteme (Text Mining, Text Analytics) dabei zumeist nicht abgedeckt. Folglich werden Datenkompetenzen, die zur systemgest{\"u}tzten Analyse und Erschließung von Literaturdaten erforderlich sind, nicht hinreichend ausgepr{\"a}gt. Um diese Kompetenzl{\"u}cke zu adressieren, ist an der Hochschule Osnabr{\"u}ck eine Lehrveranstaltung konzipiert und projektorientiert umgesetzt worden, die sich insbesondere an Studierende wirtschaftswissenschaftlicher Studieng{\"a}nge richtet. Dieser Beitrag dokumentiert die fachliche sowie technische Ausgestaltung dieser Veranstaltung und zeigt Potenziale f{\"u}r die k{\"u}nftige Weiterentwicklung auf.},
  language  = {de}
}
@incollection{BensbergBuscherCzarnecki2019,
  author    = {Bensberg, Frank and Buscher, Gandalf and Czarnecki, Christian},
  title     = {Digital transformation and IT topics in the consulting industry: a labor market perspective},
  series = {Advances in consulting research : recent findings and practical cases},
  booktitle = {Advances in consulting research : recent findings and practical cases},
  editor    = {Nissen, Volker},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-319-95998-6},
  doi       = {10.1007/978-3-319-95999-3_16},
  pages     = {341 -- 357},
  year      = {2019},
  abstract  = {Information technologies, such as big data analytics, cloud computing, cyber physical systems, robotic process automation, and the internet of things, provide a sustainable impetus for the structural development of business sectors as well as the digitalization of markets, enterprises, and processes. Within the consulting industry, the proliferation of these technologies opened up the new segment of digital transformation, which focuses on setting up, controlling, and implementing projects for enterprises from a broad range of sectors. These recent developments raise the question, which requirements evolve for IT consultants as important success factors of those digital transformation projects. Therefore, this empirical contribution provides indications regarding the qualifications and competences necessary for IT consultants in the era of digital transformation from a labor market perspective. On the one hand, this knowledge base is interesting for the academic education of consultants, since it supports a market-oriented design of adequate training measures. On the other hand, insights into the competence requirements for consultants are considered relevant for skill and talent management processes in consulting practice. Assuming that consulting companies pursue a strategic human resource management approach, labor market information may also be useful to discover strategic behavioral patterns.},
  language  = {en}
}
@incollection{SchmitzDietzeCzarnecki2019,
  author    = {Schmitz, Manfred and Dietze, Christian and Czarnecki, Christian},
  title     = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  series = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  booktitle = {Enabling digital transformation through robotic process automation at Deutsche Telekom},
  editor    = {Urbach, Nils and R{\"o}glinger, Maximilian},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-319-95272-7},
  doi       = {10.1007/978-3-319-95273-4_2},
  pages     = {15 -- 33},
  year      = {2019},
  abstract  = {Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT's digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.},
  language  = {en}
}
@article{CzarneckiBensbergAuth2019,
  author    = {Czarnecki, Christian and Bensberg, Frank and Auth, Gunnar},
  title     = {Die Rolle von Softwarerobotern f{\"u}r die zuk{\"u}nftige Arbeitswelt},
  series = {HMD Praxis der Wirtschaftsinformatik},
  volume    = {56},
  journal   = {HMD Praxis der Wirtschaftsinformatik},
  number    = {4},
  publisher = {Springer},
  address   = {Cham},
  issn      = {2198-2775},
  doi       = {10.1365/s40702-019-00548-z},
  pages     = {795 -- 808},
  year      = {2019},
  abstract  = {Im Rahmen der Digitalisierung ist die zunehmende Automatisierung von bisher manuellen Prozessschritten ein Aspekt, der massive Auswirkungen auf die zuk{\"u}nftige Arbeitswelt haben wird. In diesem Kontext werden an den Einsatz von Softwarerobotern zur Prozessautomatisierung hohe Erwartungen gekn{\"u}pft. Bei den Implementierungsans{\"a}tzen wird die Diskussion aktuell insbesondere durch Robotic Process Automation (RPA) und Chatbots gepr{\"a}gt. Beide Ans{\"a}tze verfolgen das gemeinsame Ziel einer 1:1-Automatisierung von menschlichen Handlungen und dadurch ein direktes Ersetzen von Mitarbeitern durch Maschinen. Bei RPA werden Prozesse durch Softwareroboter erlernt und automatisiert ausgef{\"u}hrt. Dabei emulieren RPA-Roboter die Eingaben auf der bestehenden Pr{\"a}sentationsschicht, so dass keine {\"A}nderungen an vorhandenen Anwendungssystemen notwendig sind. Am Markt werden bereits unterschiedliche RPA-L{\"o}sungen als Softwareprodukte angeboten. Durch Chatbots werden Ein- und Ausgaben von Anwendungssystemen {\"u}ber nat{\"u}rliche Sprache realisiert. Dadurch ist die Automatisierung von unternehmensexterner Kommunikation (z. B. mit Kunden) aber auch von unternehmensinternen Assistenzt{\"a}tigkeiten m{\"o}glich. Der Beitrag diskutiert die Auswirkungen von Softwarerobotern auf die Arbeitswelt anhand von Anwendungsbeispielen und erl{\"a}utert die unternehmensindividuelle Entscheidung {\"u}ber den Einsatz von Softwarerobotern anhand von Effektivit{\"a}ts- und Effizienzzielen.},
  language  = {de}
}
@incollection{AuthCzarneckiBensbergetal.2019,
  author    = {Auth, Gunnar and Czarnecki, Christian and Bensberg, Frank and Thor, Andreas},
  title     = {Digitalisierung des Forschungsprozesses aus Sicht von Forschenden - durch Serviceintegration zum pers{\"o}nlichen Forschungsinformationssystem},
  series = {Hochschulen in Zeiten der Digitalisierung : Lehre, Forschung und Organisation},
  booktitle = {Hochschulen in Zeiten der Digitalisierung : Lehre, Forschung und Organisation},
  editor    = {Barton, Thomas and M{\"u}ller, Christian and Seel, Christian},
  publisher = {Springer Vieweg},
  address   = {Wiesbaden},
  isbn      = {978-3-658-26617-2 (Print)},
  doi       = {10.1007/978-3-658-26618-9_17},
  pages     = {287 -- 307},
  year      = {2019},
  abstract  = {In der Diskussion {\"u}ber die Digitalisierung der Forschung spielt die Frage nach der optimalen IT-Unterst{\"u}tzung f{\"u}r Forschende eine wichtige Rolle. Forschende k{\"o}nnen heute an ihren Hochschulen bzw. Wissenschaftseinrichtungen auf ein breites Angebot interner IT-Dienstleistungen zur{\"u}ckgreifen, das auch kooperative IT-Dienste umfasst, die von mehreren Institutionen in Zusammenarbeit bereitgestellt werden. Außerhalb der eigenen Organisation und des weiteren Verbunds hat sich im Internet zudem ein breites externes Angebot an innovativen, h{\"a}ufig kostenlos nutzbaren Onlinediensten entwickelt. Neben horizontalen Onlinediensten, die sich prinzipiell an jeden Internetnutzer richten (bspw. Dropbox, Twitter, WhatsApp), nimmt auch die Zahl von vertikalen Diensten f{\"u}r wissenschaftliche bzw. Forschungszwecke immer weiter zu (bspw. GoogleScholar, ResearchGate, figshare). F{\"u}r Forschende er{\"o}ffnen sich damit vielf{\"a}ltige neue M{\"o}glichkeiten, ihren individuellen Forschungsprozess durch digitale Werkzeuge zu verbessern. Aufgrund rechtlicher, technischer und personeller Restriktionen k{\"o}nnen jedoch interne Dienstleister bei der Identifizierung, Auswahl und Nutzung externer Onlinedienste nur wenig Unterst{\"u}tzung leisten. Aus einer serviceorientierten Perspektive stehen Forschende zunehmend vor dem Problem, wie sich heterogene IT-Dienste interner und externer Anbieter in den eigenen Forschungsprozess integrieren lassen. Als L{\"o}sungsansatz skizziert das Kapitel das Konzept eines pers{\"o}nlichen Forschungsinformationssystems nach Gesichtspunkten eines digitalen Servicesystems.},
  language  = {de}
}
@inproceedings{AuthCzarneckiBensberg2019,
  author    = {Auth, Gunnar and Czarnecki, Christian and Bensberg, Frank},
  title     = {Impact of robotic process automation on enterprise architectures},
  series = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  booktitle = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  editor    = {Draude, Claude and Lange, Martin and Sick, Bernhard and Gesellschaft f{\"u}r Informatik e.V. (GI),},
  publisher = {K{\"o}llen},
  address   = {Bonn},
  isbn      = {9783885796893},
  issn      = {1617-5468},
  doi       = {10.18420/inf2019_ws05},
  pages     = {59 -- 65},
  year      = {2019},
  abstract  = {The initial idea of Robotic Process Automation (RPA) is the automation of business processes through the presentation layer of existing application systems. For this simple emulation of user input and output by software robots, no changes of the systems and architecture is required. However, considering strategic aspects of aligning business and technology on an enterprise level as well as the growing capabilities of RPA driven by artificial intelligence, interrelations between RPA and Enterprise Architecture (EA) become visible and pose new questions. In this paper we discuss the relationship between RPA and EA in terms of perspectives and implications. As workin- progress we focus on identifying new questions and research opportunities related to RPA and EA.},
  language  = {en}
}
@inproceedings{BrockmannSultanowCzarnecki2019,
  author    = {Brockmann, Carsten and Sultanow, Eldar and Czarnecki, Christian},
  title     = {Is enterprise architecture still relevant in the digital age?},
  series = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  booktitle = {GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beitr{\"a}ge},
  editor    = {Draude, Claude and Lange, Martin and Sick, Bernhard},
  publisher = {K{\"o}llen},
  address   = {Bonn},
  isbn      = {9783885796893},
  issn      = {1617-5468},
  doi       = {10.18420/inf2019_ws01},
  pages     = {21 -- 21},
  year      = {2019},
  language  = {en}
}
@incollection{CzarneckiBensberg2019,
  author    = {Czarnecki, Christian and Bensberg, Frank},
  title     = {Telekommunikationsunternehmen, Anwendungssysteme f{\"u}r},
  series = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik},
  publisher = {Gito},
  address   = {Berlin},
  pages     = {1 -- 3},
  year      = {2019},
  language  = {de}
}