@inproceedings{StenderRitz2003,
  author    = {Stender, Michael and Ritz, Thomas},
  title     = {Modeling of business-to-business mobile commerce processes},
  series = {Electronic proceedings / ICPR 17, 17th International Conference on Production Research [Blacksburg, Virginia, USA, August 3 - 7, 2003]},
  booktitle = {Electronic proceedings / ICPR 17, 17th International Conference on Production Research [Blacksburg, Virginia, USA, August 3 - 7, 2003]},
  edition   = {CD-ROM-Ausg.},
  address   = {Blacksburg, Va.},
  isbn      = {0-9721257-3-6},
  year      = {2003},
  language  = {en}
}
@book{RitzBenzStender2003,
  author    = {Ritz, Thomas and Benz, Axel and Stender, Michael},
  title     = {Marktstudie mobile CRM-Systeme},
  publisher = {Fraunhofer-IRB-Verl.},
  address   = {Stuttgart},
  isbn      = {3-8167-6361-8},
  pages     = {244 S. : Ill., graph. Darst.},
  year      = {2003},
  language  = {en}
}