@inproceedings{JarkeGebhardtJacobsetal.1996,
  author    = {Jarke, Matthias and Gebhardt, Michael and Jacobs, Stephan and Nissen, Hans W.},
  title     = {Conflict analysis across heterogeneous viewpoints: formalization and visualization},
  series = {Proceedings of the 29th Annual Hawaii International Conference on System Sciences},
  booktitle = {Proceedings of the 29th Annual Hawaii International Conference on System Sciences},
  isbn      = {0-8186-7324-9},
  doi       = {10.1109/HICSS.1996.493191},
  pages     = {199 -- 208},
  year      = {1996},
  language  = {en}
}
@inproceedings{Pietsch1995,
  author    = {Pietsch, Wolfram},
  title     = {A framework of quality function deployment},
  series = {Quality management / eds.: M. Ross ... (Software quality management ; 3,1)},
  booktitle = {Quality management / eds.: M. Ross ... (Software quality management ; 3,1)},
  publisher = {Computational Mechanics Publ.},
  address   = {Southhampton},
  organization    = {International Conference on Software Quality Management <3, 1995, Sevilla>},
  isbn      = {1-85312-309-9},
  pages     = {419 -- 428},
  year      = {1995},
  language  = {en}
}