@phdthesis{Elsen2000, author = {Elsen, Ingo}, title = {Ansichtenbasierte 3D-Objekterkennung mit erweiterten selbstorganisierenden Merkmalskarten}, publisher = {VDI-Verlag}, address = {D{\"u}sseldorf}, isbn = {978-3-18-363110-0}, issn = {0341-1796}, pages = {VIII, 140 S. : Ill., graph. Darst.}, year = {2000}, language = {de} } @article{EllerwegRitzSchuhmann2009, author = {Ellerweg, Roland and Ritz, Thomas and Schuhmann, Stefan}, title = {Anwendungsentwicklung f{\"u}r iPhone und Windows Mobile : ein bisschen von allem}, series = {iX : Magazin f{\"u}r professionelle Informationstechnik}, journal = {iX : Magazin f{\"u}r professionelle Informationstechnik}, number = {3}, issn = {0935-9680 (Print)}, pages = {132 -- 135}, year = {2009}, language = {de} } @inproceedings{EllerwegRitz2008, author = {Ellerweg, Roland and Ritz, Thomas}, title = {Tool supported requirements analysis for the user centered development of mobile enterprise software}, series = {Proceeding of Wireless Applications and Computing 2008 and Telecommunications, Networks and Systems 2008 : MCCSIS '08 ; IADIS Multi Conference on Computer Science and Information Systems ; 22 - 24 July 2008, Amsterdam, The Netherlands}, booktitle = {Proceeding of Wireless Applications and Computing 2008 and Telecommunications, Networks and Systems 2008 : MCCSIS '08 ; IADIS Multi Conference on Computer Science and Information Systems ; 22 - 24 July 2008, Amsterdam, The Netherlands}, editor = {Roth, J{\"o}rg}, publisher = {IADIS Press}, address = {[Lisboa]}, isbn = {978-972-8924-62-1}, pages = {160 -- 162}, year = {2008}, abstract = {A user centered development method has proved satisfactory for the development of mobile enterprise software. To make use of this method, detailed information about the user and the place where the user interacts with his mobile device is required. This article describes how both can be modeled by a stereotypical and conceptual extended UML extension. Finally, a software tool is presented that supports the developed UML extension.}, language = {en} } @inproceedings{ElgamalHeuermann2020, author = {Elgamal, Abdelrahman and Heuermann, Holger}, title = {Design and Development of a Hot S-Parameter Measurement System for Plasma and Magnetron Applications}, series = {2020 German Microwave Conference (GeMiC), Cottbus, Germany, 2020}, booktitle = {2020 German Microwave Conference (GeMiC), Cottbus, Germany, 2020}, isbn = {978-3-9820397-1-8}, pages = {124 -- 127}, year = {2020}, language = {en} } @article{ElQuardiStreckertBitzetal.2011, author = {El Quardi, A. and Streckert, J. and Bitz, Andreas and M{\"u}nkner, S. and Engel, J. and Hansen, V.}, title = {New fin-line devices for radiofrequency exposure of small biological samples in vitro allowing whole-cell patch clamp recordings}, series = {Bioelectromagnetics}, volume = {32}, journal = {Bioelectromagnetics}, number = {2}, publisher = {Wiley}, address = {Weinheim}, issn = {1521-186X}, doi = {10.1002/bem.20621}, pages = {102 -- 112}, year = {2011}, abstract = {The development and analysis of three waveguides for the exposure of small biological in vitro samples to mobile communication signals at 900 MHz (GSM, Global System for Mobile Communications), 1.8 GHz (GSM), and 2 GHz (UMTS, Universal Mobile Telecommunications System) is presented. The waveguides were based on a fin-line concept and the chamber containing the samples bathed in extracellular solution was placed onto two fins with a slot in between, where the exposure field concentrates. Measures were taken to allow for patch clamp recordings during radiofrequency (RF) exposure. The necessary power for the achievement of the maximum desired specific absorption rate (SAR) of 20 W/kg (average over the mass of the solution) was approximately Pin = 50 mW, Pin = 19 mW, and Pin = 18 mW for the 900 MHz, 1800 MHz, and 2 GHz devices, respectively. At 20 W/kg, a slight RF-induced temperature elevation in the solution of no more than 0.3 °C was detected, while no thermal offsets due to the electromagnetic exposure could be detected at the lower SAR settings (2, 0.2, and 0.02 W/kg). A deviation of 10\% from the intended solution volume yielded a calculated SAR deviation of 8\% from the desired value. A maximum ±10\% variation in the local SAR could occur when the position of the patch clamp electrode was altered within the area where the cells to be investigated were located.}, language = {en} } @inproceedings{EichenbaumNikolovskiMuelhensetal.2023, author = {Eichenbaum, Julian and Nikolovski, Gjorgji and M{\"u}lhens, Leon and Reke, Michael and Ferrein, Alexander and Scholl, Ingrid}, title = {Towards a lifelong mapping approach using Lanelet 2 for autonomous open-pit mine operations}, series = {2023 IEEE 19th International Conference on Automation Science and Engineering (CASE)}, booktitle = {2023 IEEE 19th International Conference on Automation Science and Engineering (CASE)}, publisher = {IEEE}, isbn = {979-8-3503-2069-5 (Online)}, doi = {10.1109/CASE56687.2023.10260526}, pages = {8 Seiten}, year = {2023}, abstract = {Autonomous agents require rich environment models for fulfilling their missions. High-definition maps are a well-established map format which allows for representing semantic information besides the usual geometric information of the environment. These are, for instance, road shapes, road markings, traffic signs or barriers. The geometric resolution of HD maps can be as precise as of centimetre level. In this paper, we report on our approach of using HD maps as a map representation for autonomous load-haul-dump vehicles in open-pit mining operations. As the mine undergoes constant change, we also need to constantly update the map. Therefore, we follow a lifelong mapping approach for updating the HD maps based on camera-based object detection and GPS data. We show our mapping algorithm based on the Lanelet 2 map format and show our integration with the navigation stack of the Robot Operating System. We present experimental results on our lifelong mapping approach from a real open-pit mine.}, language = {en} } @incollection{EggertZaehlWolfetal.2023, author = {Eggert, Mathias and Z{\"a}hl, Philipp M. and Wolf, Martin R. and Haase, Martin}, title = {Applying leaderboards for quality improvement in software development projects}, series = {Software Engineering for Games in Serious Contexts}, booktitle = {Software Engineering for Games in Serious Contexts}, editor = {Cooper, Kendra M.L. and Bucchiarone, Antonio}, publisher = {Springer}, address = {Cham}, isbn = {978-3-031-33337-8 (Print)}, doi = {10.1007/978-3-031-33338-5_11}, pages = {243 -- 263}, year = {2023}, abstract = {Software development projects often fail because of insufficient code quality. It is now well documented that the task of testing software, for example, is perceived as uninteresting and rather boring, leading to poor software quality and major challenges to software development companies. One promising approach to increase the motivation for considering software quality is the use of gamification. Initial research works already investigated the effects of gamification on software developers and come to promising. Nevertheless, a lack of results from field experiments exists, which motivates the chapter at hand. By conducting a gamification experiment with five student software projects and by interviewing the project members, the chapter provides insights into the changing programming behavior of information systems students when confronted with a leaderboard. The results reveal a motivational effect as well as a reduction of code smells.}, language = {en} } @inproceedings{DyllaFerreinLakemeyer2003, author = {Dylla, Frank and Ferrein, Alexander and Lakemeyer, Gerhard}, title = {AllemaniACs 2003 team description}, series = {RoboCup 2003 : Robot Soccer World Cup VII}, booktitle = {RoboCup 2003 : Robot Soccer World Cup VII}, pages = {1 -- 3}, year = {2003}, language = {en} } @inproceedings{DowidatKoenigWolf2017, author = {Dowidat, Linda and K{\"o}nig, Johannes Alexander and Wolf, Martin}, title = {The motivational competence developing game framework}, series = {Mensch und Computer 2017 - Tagungsband}, booktitle = {Mensch und Computer 2017 - Tagungsband}, publisher = {Gesellschaft f{\"u}r Informatik e.V.}, address = {Regensburg}, doi = {10.18420/muc2017-mci-0130}, pages = {15 -- 26}, year = {2017}, abstract = {Competence Developing Games (CDGs) are a new concept of how to think about games with serious intentions. In order to emphasize on this topic, a new framework has been developed. It basically relies on learning and motivation theories. This 'motivational Competence Developing Game Framework' demonstrates how it is possible to use these theories in a CDG development process. The theoretical derivation and use of the framework is explained in this paper.}, language = {en} } @inproceedings{DonnerRabelScholletal.2019, author = {Donner, Ralf and Rabel, Matthias and Scholl, Ingrid and Ferrein, Alexander and Donner, Marc and Geier, Andreas and John, Andr{\´e} and K{\"o}hler, Christian and Varga, Sebastian}, title = {Die Extraktion bergbaulich relevanter Merkmale aus 3D-Punktwolken eines untertagetauglichen mobilen Multisensorsystems}, series = {Tagungsband Geomonitoring}, booktitle = {Tagungsband Geomonitoring}, doi = {10.15488/4515}, pages = {91 -- 110}, year = {2019}, language = {de} } @inproceedings{DinghoferHartung2020, author = {Dinghofer, Kai and Hartung, Frank}, title = {Analysis of Criteria for the Selection of Machine Learning Frameworks}, series = {2020 International Conference on Computing, Networking and Communications (ICNC)}, booktitle = {2020 International Conference on Computing, Networking and Communications (ICNC)}, doi = {10.1109/ICNC47757.2020.9049650}, pages = {373 -- 377}, year = {2020}, language = {en} } @inproceedings{DeyElsenFerreinetal.2021, author = {Dey, Thomas and Elsen, Ingo and Ferrein, Alexander and Frauenrath, Tobias and Reke, Michael and Schiffer, Stefan}, title = {CO2 Meter: a do-it-yourself carbon dioxide measuring device for the classroom}, series = {PETRA 2021: The 14th PErvasive Technologies Related to Assistive Environments Conference}, booktitle = {PETRA 2021: The 14th PErvasive Technologies Related to Assistive Environments Conference}, editor = {Makedon, Fillia}, publisher = {Association for Computing Machinery}, address = {New York}, isbn = {9781450387927}, doi = {10.1145/3453892.3462697}, pages = {292 -- 299}, year = {2021}, abstract = {In this paper we report on CO2 Meter, a do-it-yourself carbon dioxide measuring device for the classroom. Part of the current measures for dealing with the SARS-CoV-2 pandemic is proper ventilation in indoor settings. This is especially important in schools with students coming back to the classroom even with high incidents rates. Static ventilation patterns do not consider the individual situation for a particular class. Influencing factors like the type of activity, the physical structure or the room occupancy are not incorporated. Also, existing devices are rather expensive and often provide only limited information and only locally without any networking. This leaves the potential of analysing the situation across different settings untapped. Carbon dioxide level can be used as an indicator of air quality, in general, and of aerosol load in particular. Since, according to the latest findings, SARS-CoV-2 can be transmitted primarily in the form of aerosols, carbon dioxide may be used as a proxy for the risk of a virus infection. Hence, schools could improve the indoor air quality and potentially reduce the infection risk if they actually had measuring devices available in the classroom. Our device supports schools in ventilation and it allows for collecting data over the Internet to enable a detailed data analysis and model generation. First deployments in schools at different levels were received very positively. A pilot installation with a larger data collection and analysis is underway.}, language = {en} } @inproceedings{DetertGligorevicHaaketal.2003, author = {Detert, T. and Gligorevic, Snjezana and Haak, W. and Sorger, Ulrich}, title = {Maximum-likelihood channel estimation using the spreading matrix in fast time-variant frequency selective channels}, series = {Proceedings of the 3rd IEEE International Symposium on Signal Processing and Information Technology, ISSPIT 2003 : 14 - 17 December 2003, Darmstadt, Germany}, booktitle = {Proceedings of the 3rd IEEE International Symposium on Signal Processing and Information Technology, ISSPIT 2003 : 14 - 17 December 2003, Darmstadt, Germany}, organization = {Institute of Electrical and Electronics Engineers}, isbn = {0-7803-8292-7}, pages = {347 -- 350}, year = {2003}, language = {en} } @article{DesernoAachAmuntsetal.2011, author = {Deserno, Thomas M. and Aach, Til and Amunts, Katrin and Hillen, Walter and Kuhlen, Torsten and Scholl, Ingrid}, title = {Advances in medical image processing : A special Issue on the Workshop in Aachen, Germany, March 2010}, series = {Computer Science - Research and Development. 26 (2011), H. 1-2}, journal = {Computer Science - Research and Development. 26 (2011), H. 1-2}, publisher = {springer}, address = {Berlin}, isbn = {1865-2042}, pages = {1 -- 3}, year = {2011}, language = {en} } @book{DavidBenkner1996, author = {David, Klaus and Benkner, Thorsten}, title = {Digitale Mobilfunksysteme}, publisher = {Teubner}, address = {Stuttgart}, pages = {XIII, 457 S graph. Darst., + 1 Kt.}, year = {1996}, language = {de} } @book{DavidBenkner2013, author = {David, Klaus and Benkner, Thorsten}, title = {Digitale Mobilfunksysteme}, number = {Repr. 1996}, publisher = {Vieweg \& Teubner}, address = {Wiesbaden}, isbn = {978-3-322-92768-2}, pages = {XIII, 458 S.}, year = {2013}, language = {de} } @inproceedings{DammRitzStrauch2011, author = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob}, title = {Muster und Cloud Computing als Plattformstrategie f{\"u}r mobile Unternehmenssoftware}, series = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)}, booktitle = {Mobile und ubiquit{\"a}re Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)}, editor = {H{\"o}pfner, Hagen}, publisher = {Ges. f{\"u}r Informatik}, address = {Bonn}, isbn = {978-3-88579-279-6}, pages = {91 -- 104}, year = {2011}, language = {de} } @inproceedings{DammRitzStrauch2011, author = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob}, title = {Adaption of archetype patterns for mobile cloud-based business apps}, series = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011}, booktitle = {2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011}, publisher = {IEEE Service Center}, address = {Piscataway, NJ}, isbn = {978-1-61284-938-6 (Print)}, doi = {10.1109/PERCOMW.2011.5766849}, pages = {100 -- 105}, year = {2011}, language = {en} } @inproceedings{DammRitzStrauch2010, author = {Damm, Sebastian and Ritz, Thomas and Strauch, Jakob}, title = {Benutzerzentrierte Anforderungsanalyse f{\"u}r die Produktlinien-Entwicklung mobiler Unternehmenssoftware}, series = {EMISA 2010 : Einflussfaktoren auf die Entwicklung flexibler, integrierter Informationssysteme ; Beitr{\"a}ge des Workshops der GI-Fachgruppe Entwicklungsmethoden f{\"u}r Informationssysteme und deren Anwendung (EMISA), 07. - 08.10.2010 in Karlsruhe, Germany. - (GI-Edition : Proceedings ; 172)}, booktitle = {EMISA 2010 : Einflussfaktoren auf die Entwicklung flexibler, integrierter Informationssysteme ; Beitr{\"a}ge des Workshops der GI-Fachgruppe Entwicklungsmethoden f{\"u}r Informationssysteme und deren Anwendung (EMISA), 07. - 08.10.2010 in Karlsruhe, Germany. - (GI-Edition : Proceedings ; 172)}, editor = {Klink, Stefan}, publisher = {Ges. f{\"u}r Informatik}, address = {Bonn}, isbn = {978-3-88579-266-6}, pages = {117 -- 130}, year = {2010}, language = {de} } @inproceedings{DammRahierRitzetal.2013, author = {Damm, Sebastian and Rahier, Michael and Ritz, Thomas and Sch{\"a}fer, Thomas}, title = {Architecture for platform- and hardware-independent mesh networks : how to unify the channels}, series = {ICSNC 2013 : The Eighth International Conference on Systems and Networks Communications ; October 27, 2013 to October 31, 2013, Venice Italy}, booktitle = {ICSNC 2013 : The Eighth International Conference on Systems and Networks Communications ; October 27, 2013 to October 31, 2013, Venice Italy}, editor = {Davoli, Renzo}, publisher = {Curran Associates}, address = {Red Hook, NY}, isbn = {978-1-61208-305-6}, pages = {131 -- 134}, year = {2013}, abstract = {This paper will prove that mesh networks among different platforms and hardware channels can help to channel valuable information even if public telecommunication infrastructure is not available due to arbitrary reasons. Therefore, results of a simulation for mesh networks on mass events will be provided, followed by the developed architecture and an outlook on future research. The developed architecture is currently being implemented and field tested on mass events.}, language = {en} } @techreport{DammIzquierdoTelloRitzetal.2014, author = {Damm, Sebastian and Izquierdo Tello, C{\´e}sar and Ritz, Thomas and Wallenborn, Ramona}, title = {Konzept f{\"u}r einen spielerischen Ansatz zur multimodalen Mobilit{\"a}tsplanung : Potenziale f{\"u}r die IT-Branche bei der Organisation der Mobilit{\"a}t von morgen am Beispiel eines Elektrofahrrads und Cloud-Computing ; Info-Brosch{\"u}re}, publisher = {eBusiness-Lotse}, address = {Aachen}, pages = {9 S. : Ill., graph. Darst.}, year = {2014}, abstract = {Die Informationsbrosch{\"u}re "Konzept f{\"u}r einen spielerischen Ansatz zur multimodalen Mobilit{\"a}tsplanung" richtet sich an Spiele- und System-Designer sowie Entwickler. In dieser Brosch{\"u}re werden m{\"o}gliche Potenziale im Bereich des allgemeinen Mobilit{\"a}tsmanagements aufgezeigt, Automobilhersteller vernetzten sich zunehmend mit Technologie-Unternehmen.}, language = {de} } @article{CzarneckiWinkelmannSpiliopoulou2013, author = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra}, title = {Referenzprozessabl{\"a}ufe f{\"u}r Telekommunikationsunternehmen: Eine Erweiterung des eTOM-Modells}, series = {Wirtschaftsinformatik}, volume = {55}, journal = {Wirtschaftsinformatik}, number = {2}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, issn = {1861-8936}, doi = {10.1007/s11576-013-0351-9}, pages = {83 -- 97}, year = {2013}, abstract = {Der Telekommunikationsmarkt erf{\"a}hrt substanzielle Ver{\"a}nderungen. Neue Gesch{\"a}ftsmodelle, innovative Dienstleistungen und Technologien erfordern Reengineering, Transformation und Prozessstandardisierung. Mit der Enhanced Telecom Operation Map (eTOM) bietet das TM Forum ein international anerkanntes de facto Referenz-Prozess-Framework basierend auf spezifischen Anforderungen und Auspr{\"a}gungen der Telekommunikationsindustrie an. Allerdings enth{\"a}lt dieses Referenz-Framework nur eine hierarchische Sammlung von Prozessen auf unterschiedlichen Abstraktionsebenen. Eine Kontrollsicht verstanden als sequenzielle Anordnung von Aktivit{\"a}ten und daraus resultierend ein realer Prozessablauf fehlt ebenso wie eine Ende-zu-Ende-Sicht auf den Kunden. In diesem Artikel erweitern wir das eTOM-Referenzmodell durch Referenzprozessabl{\"a}ufe, in welchen wir das Wissen {\"u}ber Prozesse in Telekommunikationsunternehmen abstrahieren und generalisieren. Durch die Referenzprozessabl{\"a}ufe werden Unternehmen bei dem strukturierten und transparenten (Re-)Design ihrer Prozesse unterst{\"u}tzt. Wir demonstrieren die Anwendbarkeit und N{\"u}tzlichkeit unserer Referenzprozessabl{\"a}ufe in zwei Fallstudien und evaluieren diese anhand von Kriterien f{\"u}r die Bewertung von Referenzmodellen. Die Referenzprozessabl{\"a}ufe wurden vom TM Forum in den Standard aufgenommen und als Teil von eTOM Version 9 ver{\"o}ffentlicht. Dar{\"u}ber hinaus diskutieren wir die Komponenten unseres Ansatzes, die auch außerhalb der Telekommunikationsindustrie angewandt werden k{\"o}nnen.}, language = {de} } @inproceedings{CzarneckiWinkelmannSpiliopoulou2012, author = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra}, title = {Transformation in Telecommunication - Analyse und Clustering von Real-life Projekten}, series = {Multikonferenz Wirtschaftsinformatik 2012}, booktitle = {Multikonferenz Wirtschaftsinformatik 2012}, editor = {Mattfeld, Dirk Christian and Robra-Bissantz, Susanne}, publisher = {Gito}, address = {Berlin}, isbn = {9783942183635}, pages = {985 -- 998}, year = {2012}, abstract = {Die Ver{\"a}nderungen des Telekommunikationsmarktes haben in der Praxis zu einer Vielzahl von Transformationsprojekten gef{\"u}hrt. Was geh{\"o}rt aber zu einem "Transformationsprojekt", welche Prozesse und Systeme werden ver{\"a}ndert? Zur Beantwortung dieser Frage haben wir 184 Berichte zu Projekten analysiert, die als "Transformationsprojekte" bezeichnet waren. F{\"u}r die Analyse haben wir einen Kodierungsrahmen konzipiert und anhand dessen die Berichte mit einem hierarchischen Clustering-Verfahren in Themen gruppiert. Die Ergebnisse liefern Hinweise {\"u}ber die in der Praxis gesetzten Schwerpunkte und Priorit{\"a}ten. Sie k{\"o}nnen somit als Unterst{\"u}tzung f{\"u}r Unternehmen dienen, die ein Transformationsprojekt planen. Sie weisen zudem darauf hin, in welchen Bereichen eines Unternehmens Unterst{\"u}tzung durch wissenschaftlich erprobte Werkzeuge und Modelle n{\"o}tig ist.}, language = {de} } @inproceedings{CzarneckiWinkelmannSpiliopoulou2011, author = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra}, title = {Making business systems in the telecommunication industry more customer-oriented}, series = {Information Systems Development : Business Systems and Services: Modeling and Development}, booktitle = {Information Systems Development : Business Systems and Services: Modeling and Development}, editor = {Pokorny, Jaroslav and Repa, Vaclav and Richta, Karel and Wojtkowski, Wita and Linger, Henry and Barry, Chris and Lang, Michael}, publisher = {Springer}, address = {New York}, isbn = {978-1-4419-9645-9 (Print)}, doi = {10.1007/978-1-4419-9790-6_14}, pages = {169 -- 180}, year = {2011}, abstract = {Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.}, language = {en} } @article{CzarneckiWinkelmannSpiliopoulou2010, author = {Czarnecki, Christian and Winkelmann, Axel and Spiliopoulou, Myra}, title = {Services in electronic telecommunication markets: a framework for planning the virtualization of processes}, series = {Electronic Markets}, volume = {20}, journal = {Electronic Markets}, number = {3-4}, publisher = {Springer}, address = {Berlin}, issn = {1422-8890}, doi = {10.1007/s12525-010-0045-8}, pages = {197 -- 207}, year = {2010}, abstract = {The potential of electronic markets in enabling innovative product bundles through flexible and sustainable partnerships is not yet fully exploited in the telecommunication industry. One reason is that bundling requires seamless de-assembling and re-assembling of business processes, whilst processes in telecommunication companies are often product-dependent and hard to virtualize. We propose a framework for the planning of the virtualization of processes, intended to assist the decision maker in prioritizing the processes to be virtualized: (a) we transfer the virtualization pre-requisites stated by the Process Virtualization Theory in the context of customer-oriented processes in the telecommunication industry and assess their importance in this context, (b) we derive IT-oriented requirements for the removal of virtualization barriers and highlight their demand on changes at different levels of the organization. We present a first evaluation of our approach in a case study and report on lessons learned and further steps to be performed.}, language = {en} } @article{CzarneckiSpiliopoulou2012, author = {Czarnecki, Christian and Spiliopoulou, Myra}, title = {A holistic framework for the implementation of a next generation network}, series = {International Journal of Business Information Systems}, volume = {9}, journal = {International Journal of Business Information Systems}, number = {4}, publisher = {Inderscience Enterprises}, address = {Olney, Bucks}, issn = {1746-0972}, doi = {10.1504/IJBIS.2012.046291}, pages = {385 -- 401}, year = {2012}, abstract = {As the potential of a next generation network (NGN) is recognised, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company, because it builds upon the separation between service and transport, a flexible bundling of services to products and the streamlining of the IT infrastructure. We propose a holistic framework, structured into the layers 'strategy', 'processes' and 'information systems' and incorporate into each layer all concepts necessary for the implementation of an NGN, as well as the alignment of these concepts. As a first proof-of-concept for our framework we have performed a case study on the introduction of NGN in a large telecommunication company; we show that our framework captures all topics that are affected by an NGN implementation.}, language = {en} } @incollection{CzarneckiHongSchmitzetal.2021, author = {Czarnecki, Christian and Hong, Chin-Gi and Schmitz, Manfred and Dietze, Christian}, title = {Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe}, series = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business}, booktitle = {Digitalization Cases Vol. 2 : Mastering digital transformation for global business}, editor = {Urbach, Nils and R{\"o}glinger, Maximilian and Kautz, Karlheinz and Alias, Rose Alinda and Saunders, Carol and Wiener, Martin}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-80002-4 (Print)}, doi = {10.1007/978-3-030-80003-1}, pages = {123 -- 138}, year = {2021}, abstract = {Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.}, language = {en} } @inproceedings{CzarneckiHeuserSpiliopoulou2009, author = {Czarnecki, Christian and Heuser, Marcus and Spiliopoulou, Myra}, title = {How does the implementation of a next generation network influence a telecommunication company?}, series = {European and Mediterranean Conference on Information Systems}, booktitle = {European and Mediterranean Conference on Information Systems}, editor = {Irani, Zahir}, publisher = {Brunel University}, address = {London}, isbn = {9781902316697}, pages = {1 -- 11}, year = {2009}, abstract = {As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN.}, language = {en} } @article{CzarneckiHeuserKraemeretal.2006, author = {Czarnecki, Christian and Heuser, Marcus and Kr{\"a}mer, Christian and Stummer, Christoph and Theisinger, Felix and Wettklo, Michael}, title = {How to get more customer satisfaction : Erfolg im Wettbewerb durch kundenzentrierte Prozesse}, series = {Detecon Management Report}, journal = {Detecon Management Report}, number = {3}, publisher = {Detecon Internat. GmbH}, address = {Eschborn}, issn = {1867-3147}, pages = {29 -- 33}, year = {2006}, abstract = {Unternehmen sind in der Regel {\"u}berzeugt, dass sie die Bed{\"u}rfnisse ihrer Kunden in den Mittelpunkt stellen. Aber in der direkten Interaktion mit dem Kunden zeigen sie h{\"a}ufig Schw{\"a}chen. Der folgende Beitrag illustriert, wie durch eine konsequente Ausrichtung der Wertsch{\"o}pfungsprozesse auf die zentralen Kundenbed{\"u}rfnisse ein Dreifacheffekt erzielt werden kann: Nachhaltig erh{\"o}hte Kundenzufriedenheit, gesteigerte Effizienz und eine Differenzierung im Wettbewerb.}, language = {de} } @article{CzarneckiGeierPflug2017, author = {Czarnecki, Christian and Geier, Jari and Pflug, Karolin}, title = {Netzvirtualisierung durch SDN und NFV : Unternehmensprozesse auf dem Pr{\"u}fstand}, series = {LANline}, journal = {LANline}, publisher = {AWI Aktuelles Wissen Verl.-Ges.}, address = {Trostberg}, issn = {0942-4172}, year = {2017}, abstract = {Kundenanforderungen an Netzwerke haben sich in den vergangenen Jahren stark ver{\"a}ndert. Mit NFV und SDN sind Unternehmen technisch in der Lage, diesen gerecht zu werden. Die Provider stehen jedoch vor großen Herausforderungen: Insbesondere Produkte und Prozesse m{\"u}ssen angepasst und agiler werden, um die St{\"a}rken von NFV und SDN zum Kundenvorteil auszuspielen.}, language = {de} } @incollection{CzarneckiFettke2021, author = {Czarnecki, Christian and Fettke, Peter}, title = {Robotic process automation : Positioning, structuring, and framing the work}, series = {Robotic process automation : Management, technology, applications}, booktitle = {Robotic process automation : Management, technology, applications}, editor = {Czarnecki, Christian and Fettke, Peter}, publisher = {De Gruyter}, address = {Oldenbourg}, isbn = {978-3-11-067668-6 (Print)}, doi = {10.1515/9783110676693-202}, pages = {3 -- 24}, year = {2021}, abstract = {Robotic process automation (RPA) has attracted increasing attention in research and practice. This chapter positions, structures, and frames the topic as an introduction to this book. RPA is understood as a broad concept that comprises a variety of concrete solutions. From a management perspective RPA offers an innovative approach for realizing automation potentials, whereas from a technical perspective the implementation based on software products and the impact of artificial intelligence (AI) and machine learning (ML) are relevant. RPA is industry-independent and can be used, for example, in finance, telecommunications, and the public sector. With respect to RPA this chapter discusses definitions, related approaches, a structuring framework, a research framework, and an inside as well as outside architectural view. Furthermore, it provides an overview of the book combined with short summaries of each chapter.}, language = {en} } @article{CzarneckiDietze2020, author = {Czarnecki, Christian and Dietze, Christian}, title = {Gestaltungsorientierte Forschung am Beispiel der Referenzmodellierung in der Telekommunikationsindustrie}, series = {HMD Praxis der Wirtschaftsinformatik}, volume = {57}, journal = {HMD Praxis der Wirtschaftsinformatik}, number = {2}, publisher = {Springer Nature}, address = {Cham}, issn = {2198-2775}, doi = {10.1365/s40702-020-00594-y}, pages = {310 -- 323}, year = {2020}, abstract = {Am Beispiel der Telekommunikationsindustrie zeigt der Beitrag eine konkrete Ausgestaltung anwendungsorientierter Forschung, die sowohl f{\"u}r die Praxis als auch f{\"u}r die Wissenschaft nutzen- und erkenntnisbringend ist. Forschungsgegenstand sind die Referenzmodelle des Industriegremiums TM Forum, die von vielen Telekommunikationsunternehmen zur Transformation ihrer Strukturen und Systeme genutzt werden. Es wird die langj{\"a}hrige Forschungst{\"a}tigkeit bei der Weiterentwicklung und Anwendung dieser Referenzmodelle beschrieben. Dabei wird ein konsequent gestaltungsorientierter Forschungsansatz verfolgt. Das Zusammenspiel aus kontinuierlicher Weiterentwicklung in Zusammenarbeit mit einem Industriegremium und der Anwendung in vielf{\"a}ltigen Praxisprojekten f{\"u}hrt zu einer erfolgreichen Symbiose aus praktischer Nutzengenerierung sowie wissenschaftlichem Erkenntnisgewinn. Der Beitrag stellt den gew{\"a}hlten Forschungsansatz anhand konkreter Beispiele vor. Darauf basierend werden Empfehlungen und Herausforderungen f{\"u}r eine gestaltungs- und praxisorientierte Forschung diskutiert.}, language = {de} } @inproceedings{CzarneckiDietze2017, author = {Czarnecki, Christian and Dietze, Christian}, title = {Domain-Specific reference modeling in the telecommunications industry}, series = {DESRIST 2017: Designing the Digital Transformation}, booktitle = {DESRIST 2017: Designing the Digital Transformation}, editor = {Maedche, Alexander and vom Brocke, Jan and Hevner, Alan}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-59144-5}, doi = {10.1007/978-3-319-59144-5_19}, pages = {313 -- 329}, year = {2017}, abstract = {The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.}, language = {en} } @book{CzarneckiDietze2017, author = {Czarnecki, Christian and Dietze, Christian}, title = {Reference architecture for the telecommunications industry: Transformation of strategy, organization, processes, data, and applications}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-46755-9 (Print)}, doi = {10.1007/978-3-319-46757-3}, pages = {XXII, 253 Seiten}, year = {2017}, abstract = {This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades - shorter innovation cycles, stiffer competition and new communication products. It analyzes the transformation of processes, applications and network technologies that are now expected to take place under enormous time pressure. The International Telecommunication Union (ITU) and the TM Forum have provided reference solutions that are broadly recognized and used throughout the value chain of the telecommunications industry, and which can be considered the de facto standard. The book describes how these reference solutions can be used in a practical context: it presents the latest insights into their development, highlights lessons learned from numerous international projects and combines them with well-founded research results in enterprise architecture management and reference modeling. The complete architectural transformation is explained, from the planning and set-up stage to the implementation. Featuring a wealth of examples and illustrations, the book offers a valuable resource for telecommunication professionals, enterprise architects and project managers alike.}, language = {en} } @article{CzarneckiBensbergAuth2019, author = {Czarnecki, Christian and Bensberg, Frank and Auth, Gunnar}, title = {Die Rolle von Softwarerobotern f{\"u}r die zuk{\"u}nftige Arbeitswelt}, series = {HMD Praxis der Wirtschaftsinformatik}, volume = {56}, journal = {HMD Praxis der Wirtschaftsinformatik}, number = {4}, publisher = {Springer}, address = {Cham}, issn = {2198-2775}, doi = {10.1365/s40702-019-00548-z}, pages = {795 -- 808}, year = {2019}, abstract = {Im Rahmen der Digitalisierung ist die zunehmende Automatisierung von bisher manuellen Prozessschritten ein Aspekt, der massive Auswirkungen auf die zuk{\"u}nftige Arbeitswelt haben wird. In diesem Kontext werden an den Einsatz von Softwarerobotern zur Prozessautomatisierung hohe Erwartungen gekn{\"u}pft. Bei den Implementierungsans{\"a}tzen wird die Diskussion aktuell insbesondere durch Robotic Process Automation (RPA) und Chatbots gepr{\"a}gt. Beide Ans{\"a}tze verfolgen das gemeinsame Ziel einer 1:1-Automatisierung von menschlichen Handlungen und dadurch ein direktes Ersetzen von Mitarbeitern durch Maschinen. Bei RPA werden Prozesse durch Softwareroboter erlernt und automatisiert ausgef{\"u}hrt. Dabei emulieren RPA-Roboter die Eingaben auf der bestehenden Pr{\"a}sentationsschicht, so dass keine {\"A}nderungen an vorhandenen Anwendungssystemen notwendig sind. Am Markt werden bereits unterschiedliche RPA-L{\"o}sungen als Softwareprodukte angeboten. Durch Chatbots werden Ein- und Ausgaben von Anwendungssystemen {\"u}ber nat{\"u}rliche Sprache realisiert. Dadurch ist die Automatisierung von unternehmensexterner Kommunikation (z. B. mit Kunden) aber auch von unternehmensinternen Assistenzt{\"a}tigkeiten m{\"o}glich. Der Beitrag diskutiert die Auswirkungen von Softwarerobotern auf die Arbeitswelt anhand von Anwendungsbeispielen und erl{\"a}utert die unternehmensindividuelle Entscheidung {\"u}ber den Einsatz von Softwarerobotern anhand von Effektivit{\"a}ts- und Effizienzzielen.}, language = {de} } @incollection{CzarneckiBensberg2019, author = {Czarnecki, Christian and Bensberg, Frank}, title = {Telekommunikationsunternehmen, Anwendungssysteme f{\"u}r}, series = {Enzyklop{\"a}die der Wirtschaftsinformatik}, booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik}, publisher = {Gito}, address = {Berlin}, pages = {1 -- 3}, year = {2019}, language = {de} } @incollection{CzarneckiBensberg2019, author = {Czarnecki, Christian and Bensberg, Frank}, title = {Enhanced Telecom Operations Map (eTOM)}, series = {Enzyklop{\"a}die der Wirtschaftsinformatik}, booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik}, publisher = {Gito}, address = {Berlin}, pages = {1 -- 4}, year = {2019}, language = {de} } @incollection{CzarneckiAuth2018, author = {Czarnecki, Christian and Auth, Gunnar}, title = {Prozessdigitalisierung durch Robotic 7 Process Automation}, series = {Digitalisierung in Unternehmen: von den theoretischen Ans{\"a}tzen zur praktischen Umsetzung}, booktitle = {Digitalisierung in Unternehmen: von den theoretischen Ans{\"a}tzen zur praktischen Umsetzung}, editor = {Barton, Thomas and M{\"u}ller, Christian and Seel, Christian}, publisher = {Springer}, address = {Wiesbaden}, isbn = {9783658227739}, doi = {10.1007/978-3-658-22773-9_7}, pages = {113 -- 131}, year = {2018}, abstract = {Im Rahmen der digitalen Transformation werden innovative Technologiekonzepte, wie z. B. das Internet der Dinge und Cloud Computing als Treiber f{\"u}r weitreichende Ver{\"a}nderungen von Organisationen und Gesch{\"a}ftsmodellen angesehen. In diesem Kontext ist Robotic Process Automation (RPA) ein neuartiger Ansatz zur Prozessautomatisierung, bei dem manuelle T{\"a}tigkeiten durch sogenannte Softwareroboter erlernt und automatisiert ausgef{\"u}hrt werden. Dabei emulieren Softwareroboter die Eingaben auf der bestehenden Pr{\"a}sentationsschicht, so dass keine {\"A}nderungen an vorhandenen Anwendungssystemen notwendig sind. Die innovative Idee ist die Transformation der bestehenden Prozessausf{\"u}hrung von manuell zu digital, was RPA von traditionellen Ans{\"a}tzen des Business Process Managements (BPM) unterscheidet, bei denen z. B. prozessgetriebene Anpassungen auf Ebene der Gesch{\"a}ftslogik notwendig sind. Am Markt werden bereits unterschiedliche RPA-L{\"o}sungen als Softwareprodukte angeboten. Gerade bei operativen Prozessen mit sich wiederholenden Verarbeitungsschritten in unterschiedlichen Anwendungssystemen sind gute Ergebnisse durch RPA dokumentiert, wie z. B. die Automatisierung von 35 \% der Backoffice-Prozesse bei Telefonica. Durch den vergleichsweise niedrigen Implementierungsaufwand verbunden mit einem hohen Automatisierungspotenzial ist in der Praxis (z. B. Banken, Telekommunikation, Energieversorgung) ein hohes Interesse an RPA vorhanden. Der Beitrag diskutiert RPA als innovativen Ansatz zur Prozessdigitalisierung und gibt konkrete Handlungsempfehlungen f{\"u}r die Praxis. Dazu wird zwischen modellgetriebenen und selbstlernenden Ans{\"a}tzen unterschieden. Anhand von generellen Architekturen von RPA-Systemen werden Anwendungsszenarien sowie deren Automatisierungspotenziale, aber auch Einschr{\"a}nkungen, diskutiert. Es folgt ein strukturierter Markt{\"u}berblick ausgew{\"a}hlter RPA-Produkte. Anhand von drei konkreten Anwendungsbeispielen wird die Nutzung von RPA in der Praxis verdeutlicht.}, language = {de} } @inproceedings{Czarnecki2016, author = {Czarnecki, Christian}, title = {Design und Nutzung einer industriespezifischen Referenzarchitektur f{\"u}r die Telekommunikationsindustrie}, series = {GI Edition Proceedings Band 259 INFORMATIK 2016. 26.-30. September 2016 Klagenfurt}, booktitle = {GI Edition Proceedings Band 259 INFORMATIK 2016. 26.-30. September 2016 Klagenfurt}, editor = {Mayr, Heinrich C. and Pinzger, Martin and Gesellschaft f{\"u}r Informatik e. V. (GI),}, publisher = {K{\"o}llen}, address = {Bonn}, isbn = {9783885796534}, issn = {1617-5468}, pages = {807 -- 814}, year = {2016}, abstract = {Zur Unterst{\"u}tzung des Transformationsbedarfs von Telekommunikationsunternehmen sind die Referenzmodelle des TM Forums in der Praxis weltweit anerkannt. Dabei findet jedoch meist eine losgel{\"o}ste Nutzung f{\"u}r spezifische Einzelthemen statt. Daher f{\"u}hrt dieser Artikel die bestehenden Inhalte in einer industriespezifischen, {\"u}bergreifenden Referenzarchitektur zusammen. Der Fokus liegt auf den Ebenen Aufbauorganisation, Prozesse, Applikationen und Daten. Dar{\"u}ber hinaus werden inhaltliche Architekturdom{\"a}nen zur Strukturierung angeboten. Die Referenzarchitektur ist hierarchisch aufgebaut und wird hier beispielhaft f{\"u}r ausgew{\"a}hlte, aggregierte Inhalte beschrieben. Als erste Evaluation wird die Anwendung der Referenzarchitektur in drei Praxisprojekten erl{\"a}utert.}, language = {de} } @inproceedings{Czarnecki2011, author = {Czarnecki, Christian}, title = {Gestaltung von Customer Relationship Management {\"u}ber die Grenzen von Telekommunikationsunternehmen hinweg}, series = {Tagungsband zum Doctoral Consortium der WI 2009}, booktitle = {Tagungsband zum Doctoral Consortium der WI 2009}, editor = {Eymann, Torsten}, publisher = {Universit{\"a}t Bayreuth Lehrstuhl f{\"u}r Wirtschaftsinformatik}, address = {Bayreuth}, issn = {1864-9300}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:703-opus-5462}, pages = {11 -- 23}, year = {2011}, abstract = {Durch die Fragmentierung von Wertsch{\"o}pfungsketten ergeben sich neue Herausforderungen f{\"u}r das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine {\"u}bergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine {\"u}bergreifend L{\"o}sung zu gestalten. Grundlegende Pr{\"a}misse dabei ist, dass die {\"u}bergreifende Gestaltung eines Customer Relationship Management f{\"u}r alle an der Wertsch{\"o}pfung beteiligten Unternehmen vorteilhaft ist.}, language = {de} } @phdthesis{Czarnecki2013, author = {Czarnecki, Christian}, title = {Entwicklung einer referenzmodellbasierten Unternehmensarchitektur f{\"u}r die Telekommunikationsindustrie}, publisher = {Logos}, address = {Berlin}, isbn = {9783832535100}, pages = {230 Seiten}, year = {2013}, abstract = {Die Telekommunikationsindustrie hat in den letzten Jahrzehnten einen enormen Wandel vollzogen. F{\"u}r Telekommunikationsunternehmen erfordert dies fundamentale Umstrukturierungen von Strategie, Prozessen, Anwendungssystemen und Netzwerktechnologien. Dabei spielen Unternehmensarchitekturen und Referenzmodelle eine wichtige Rolle. Zwar existieren in der Praxis anerkannte Referenzmodelle, aber wie sind diese f{\"u}r eine systematische Transformation zu gestalten? Wie sieht eine konkrete L{\"o}sung f{\"u}r die Telekommunikationsindustrie aus? Als Antwort stellt Christian Czarnecki in seinem Buch eine referenzmodellbasierte Unternehmensarchitektur vor. Basierend auf einer umfangreichen Untersuchung von Transformationsprojekten werden Probleme und Anforderungen der Praxis identifiziert, f{\"u}r die mit Methoden der Unternehmenstransformation, Referenzmodellierung und Unternehmensarchitektur ein L{\"o}sungsvorschlag entwickelt und evaluiert wird. Dieser besteht u. a. aus detaillierten Anwendungsf{\"a}llen, Referenzprozessabl{\"a}ufen, einer Zuordnung von Prozessen zu Anwendungssystemen sowie Handlungsempfehlungen zur Virtualisierung. F{\"u}r Wissenschaftler und Studierende der Wirtschaftsinformatik zeigt das Buch neue Erkenntnisse einer anwendungsorientierten Referenzmodellierung. F{\"u}r Praktiker liefert es eine methodisch fundierte L{\"o}sung f{\"u}r die aktuellen Transformationsbedarfe der Telekommunikationsindustrie. Christian Czarnecki arbeitet seit 2004 als Unternehmensberater und hat viele Telekommunikationsunternehmen bei deren Transformation begleitet. In 2013 erfolgte die Promotion zum Doktoringenieur an der Otto-von-Guericke-Universit{\"a}t Magdeburg.}, language = {de} } @misc{Czarnecki2020, author = {Czarnecki, Christian}, title = {Buchbesprechung : Anwendungsorientierte Wirtschaftsinformatik - Strategische Planung, Entwicklung und Nutzung von Informationssystemen}, series = {Anwendungen und Konzepte der Wirtschaftsinformatik (AKWI-Journal)}, journal = {Anwendungen und Konzepte der Wirtschaftsinformatik (AKWI-Journal)}, publisher = {Technische Hochschule Wildau}, address = {Wildau}, issn = {2296-4592}, doi = {10.26034/lu.akwi.2020.3264}, pages = {101 -- 101}, year = {2020}, language = {de} } @incollection{Czarnecki2019, author = {Czarnecki, Christian}, title = {Robotergesteuerte Prozessautomatisierung}, series = {Enzyklop{\"a}die der Wirtschaftsinformatik}, booktitle = {Enzyklop{\"a}die der Wirtschaftsinformatik}, publisher = {Gito}, address = {Berlin}, pages = {1 -- 3}, year = {2019}, language = {de} } @incollection{Czarnecki2018, author = {Czarnecki, Christian}, title = {Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East}, series = {Business process management cases : digital innovation and business transformation in practice}, booktitle = {Business process management cases : digital innovation and business transformation in practice}, editor = {vom Brocke, Jan and Mendling, Jan}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-58306-8}, doi = {10.1007/978-3-319-58307-5}, pages = {57 -- 76}, year = {2018}, abstract = {Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.}, language = {en} } @article{Czarnecki2015, author = {Czarnecki, Christian}, title = {Moderne Telekommunikationsprodukte erfordern standardisierte Gesch{\"a}ftsprozesse}, series = {Wirtschaft und Wissenschaft}, journal = {Wirtschaft und Wissenschaft}, number = {2}, publisher = {Deutsche Telekom AG. Fachhochschule Leipzig}, address = {Leipzig}, pages = {7 -- 7}, year = {2015}, language = {de} } @incollection{CroonCzarnecki2021, author = {Croon, Philipp and Czarnecki, Christian}, title = {Liability for loss or damages caused by RPA}, series = {Robotic process automation : Management, technology, applications}, booktitle = {Robotic process automation : Management, technology, applications}, editor = {Czarnecki, Christian and Fettke, Peter}, publisher = {De Gruyter}, address = {Oldenbourg}, isbn = {9783110676778}, doi = {10.1515/9783110676693-202}, pages = {135 -- 151}, year = {2021}, abstract = {Intelligent autonomous software robots replacing human activities and performing administrative processes are reality in today's corporate world. This includes, for example, decisions about invoice payments, identification of customers for a marketing campaign, and answering customer complaints. What happens if such a software robot causes a damage? Due to the complete absence of human activities, the question is not trivial. It could even happen that no one is liable for a damage towards a third party, which could create an uncalculatable legal risk for business partners. Furthermore, the implementation and operation of those software robots involves various stakeholders, which result in the unsolvable endeavor of identifying the originator of a damage. Overall it is advisable to all involved parties to carefully consider the legal situation. This chapter discusses the liability of software robots from an interdisciplinary perspective. Based on different technical scenarios the legal aspects of liability are discussed.}, language = {en} } @inproceedings{CordesGligorevicBlicharski2019, author = {Cordes, Sven and Gligorevic, Snjezana and Blicharski, Peter}, title = {Analysis of sine precision influence on DOA estimation using the MUSIC algorithm}, series = {2019 20th International Radar Symposium (IRS)}, booktitle = {2019 20th International Radar Symposium (IRS)}, isbn = {978-3-7369-9860-5}, doi = {10.23919/IRS.2019.8768162}, pages = {1 -- 10}, year = {2019}, language = {en} } @article{CollPeralesSchulteTiggesRondinoneetal.2022, author = {Coll-Perales, Baldomero and Schulte-Tigges, Joschua and Rondinone, Michele and Gozalvez, Javier and Reke, Michael and Matheis, Dominik and Walter, Thomas}, title = {Prototyping and evaluation of infrastructure-assisted transition of control for cooperative automated vehicles}, series = {IEEE Transactions on Intelligent Transportation Systems}, volume = {23}, journal = {IEEE Transactions on Intelligent Transportation Systems}, number = {7}, publisher = {IEEE}, issn = {1524-9050 (Print)}, doi = {10.1109/TITS.2021.3061085}, pages = {6720 -- 6736}, year = {2022}, abstract = {Automated driving is now possible in diverse road and traffic conditions. However, there are still situations that automated vehicles cannot handle safely and efficiently. In this case, a Transition of Control (ToC) is necessary so that the driver takes control of the driving. Executing a ToC requires the driver to get full situation awareness of the driving environment. If the driver fails to get back the control in a limited time, a Minimum Risk Maneuver (MRM) is executed to bring the vehicle into a safe state (e.g., decelerating to full stop). The execution of ToCs requires some time and can cause traffic disruption and safety risks that increase if several vehicles execute ToCs/MRMs at similar times and in the same area. This study proposes to use novel C-ITS traffic management measures where the infrastructure exploits V2X communications to assist Connected and Automated Vehicles (CAVs) in the execution of ToCs. The infrastructure can suggest a spatial distribution of ToCs, and inform vehicles of the locations where they could execute a safe stop in case of MRM. This paper reports the first field operational tests that validate the feasibility and quantify the benefits of the proposed infrastructure-assisted ToC and MRM management. The paper also presents the CAV and roadside infrastructure prototypes implemented and used in the trials. The conducted field trials demonstrate that infrastructure-assisted traffic management solutions can reduce safety risks and traffic disruptions.}, language = {en} } @article{ClaessensFuchsbergerGuentheretal.2003, author = {Claessens, J. and Fuchsberger, A. and G{\"u}nther, C. and Horn, G. and Howker, K. and Hulsebosch, R.J. and Mitchell, C. and Paterson, K. and Preneel, B. and Schellekens, D. and Schuba, Marko}, title = {Pioneering Advanced Mobile Privacy and Security}, pages = {1 -- 17}, year = {2003}, language = {en} } @article{ClaerFerreinSchiffer2019, author = {Claer, Mario and Ferrein, Alexander and Schiffer, Stefan}, title = {Calibration of a Rotating or Revolving Platform with a LiDAR Sensor}, series = {Applied Sciences}, volume = {Volume 9}, journal = {Applied Sciences}, number = {issue 11, 2238}, publisher = {MDPI}, address = {Basel}, issn = {2076-3417}, doi = {10.3390/app9112238}, pages = {18 Seiten}, year = {2019}, language = {en} }