@incollection{HaukCzarneckiDietze2018, author = {Hauk, Joachim and Czarnecki, Christian and Dietze, Christian}, title = {Prozessorientierte Messung der Customer Experience am Beispiel der Telekommunikationsindustrie}, series = {Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse}, booktitle = {Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse}, editor = {Rusnjak, Andreas and Schallmo, Daniel R. A.}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-18961-7}, doi = {10.1007/978-3-658-18961-7_7}, pages = {195 -- 216}, year = {2018}, abstract = {Hohe Wettbewerbsintensit{\"a}t und gestiegene Kundenanforderungen erfordern bei Telekommunikationsunternehmen eine aktive Gestaltung der Customer Experience (CX). Ein wichtiger Aspekt dabei ist die CX-Messung. Traditionelle Zufriedenheitsmessungen sind oft nicht ausreichend, um die Kundenerfahrung in komplexen Prozessen vollst{\"a}ndig zu erfassen. Daher wird in diesem Kapitel eine prozess{\"u}bergreifende Referenzl{\"o}sung zur CX-Messung am Beispiel der Telekommunikationsindustrie vorgeschlagen. Ausgangspunkt ist ein industriespezifisches Prozessmodell, das sich an dem Referenzmodell eTOM orientiert. Dieses wird um Messpunkte erweitert, die Schwachstellen in Bezug auf die CX identifizieren. F{\"u}r die erkannten Schwachstellen werden {\"u}ber eine Referenzmatrix m{\"o}gliche Ausl{\"o}ser abgeleitet und anhand von typischen Gesch{\"a}ftsfallmengen bewertet. Somit ist eine direkte Zuordnung und Erfolgsmessung konkreter Maßnahmen zur Behebung der Schwachstellen m{\"o}glich. Die so entwickelte Referenzl{\"o}sung wurde im Projekt K1 bei der Deutschen Telekom erfolgreich umgesetzt. Details zur Umsetzung werden als Fallstudien dargestellt.}, language = {de} } @incollection{Czarnecki2018, author = {Czarnecki, Christian}, title = {Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East}, series = {Business process management cases : digital innovation and business transformation in practice}, booktitle = {Business process management cases : digital innovation and business transformation in practice}, editor = {vom Brocke, Jan and Mendling, Jan}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-58306-8}, doi = {10.1007/978-3-319-58307-5}, pages = {57 -- 76}, year = {2018}, abstract = {Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.}, language = {en} } @article{AltherrLeisePfetschetal.2018, author = {Altherr, Lena and Leise, Philipp and Pfetsch, Marc E. and Schmitt, Andreas}, title = {Algorithmic design and resilience assessment of energy efficient high-rise water supply systems}, series = {Applied Mechanics and Materials}, volume = {885}, journal = {Applied Mechanics and Materials}, publisher = {Trans Tech Publications}, address = {B{\"a}ch}, issn = {1662-7482}, doi = {10.4028/www.scientific.net/AMM.885.211}, pages = {211 -- 223}, year = {2018}, abstract = {High-rise water supply systems provide water flow and suitable pressure in all levels of tall buildings. To design such state-of-the-art systems, the consideration of energy efficiency and the anticipation of component failures are mandatory. In this paper, we use Mixed-Integer Nonlinear Programming to compute an optimal placement of pipes and pumps, as well as an optimal control strategy.Moreover, we consider the resilience of the system to pump failures. A resilient system is able to fulfill a predefined minimum functionality even though components fail or are restricted in their normal usage. We present models to measure and optimize the resilience. To demonstrate our approach, we design and analyze an optimal resilient decentralized water supply system inspired by a real-life hotel building.}, language = {en} } @inproceedings{EssingholtMeyerKuhnetal.2018, author = {Essingholt, Felix and Meyer, Frederic and Kuhn, Peter and Schmidt, Philip and Benkner, Thorsten and Grabmaier, Anton}, title = {Non-invasive heart beat measurement using microwave resonators}, series = {Proceedings, Vol. 2, Eurosensors 2018 Conference, Graz, Austria, 9-12 September 2018}, booktitle = {Proceedings, Vol. 2, Eurosensors 2018 Conference, Graz, Austria, 9-12 September 2018}, publisher = {MDPI}, address = {Basel}, issn = {2504-3900}, doi = {10.3390/proceedings2131002}, pages = {1002}, year = {2018}, language = {en} } @inproceedings{ChristianMontagSchubaetal.2018, author = {Christian, Esser and Montag, Tim and Schuba, Marko and Allhof, Manuel}, title = {Future critical infrastructure and security - cyberattacks on charging stations}, series = {31st International Electric Vehicle Symposium \& Exhibition and International Electric Vehicle Technology Conference (EVS31 \& EVTeC 2018)}, booktitle = {31st International Electric Vehicle Symposium \& Exhibition and International Electric Vehicle Technology Conference (EVS31 \& EVTeC 2018)}, publisher = {Society of Automotive Engineers of Japan (JSAE)}, address = {Tokyo}, isbn = {978-1-5108-9157-9}, pages = {665 -- 671}, year = {2018}, language = {en} } @inproceedings{KoenigWolf2018, author = {K{\"o}nig, Johannes Alexander and Wolf, Martin R.}, title = {Cybersecurity awareness training provided by the competence developing game GHOST}, series = {ACHI 2018 : The Eleventh International Conference on Advances in Computer-Human Interactions}, booktitle = {ACHI 2018 : The Eleventh International Conference on Advances in Computer-Human Interactions}, isbn = {978-1-61208-616-3}, pages = {81 -- 87}, year = {2018}, abstract = {This paper introduces a Competence Developing Game (CDG) for the purpose of a cybersecurity awareness training for businesses. The target audience will be discussed in detail to understand their requirements. It will be explained why and how a mix of business simulation and serious game meets these stakeholder requirements. It will be shown that a tablet and touchscreen based approach is the most suitable solution. In addition, an empirical study will be briefly presented. The study was carried out to examine how an interaction system for a 3D-tablet based CDG has to be designed, to be manageable for non-game experienced employees. Furthermore, it will be explained which serious content is necessary for a Cybersecurity awareness training CDG and how this content is wrapped in the game}, language = {en} } @inproceedings{KoenigVoelkerWolf2018, author = {K{\"o}nig, Johannes Alexander and V{\"o}lker, Veronika and Wolf, Martin R.}, title = {The user-focused storybuilding framework for competence developing games - a design-framework considering the basics of an educational game's story}, series = {ACHI 2018 : The Eleventh International Conference on Advances in Computer-Human Interactions}, booktitle = {ACHI 2018 : The Eleventh International Conference on Advances in Computer-Human Interactions}, isbn = {978-1-61208-616-3}, pages = {98 -- 106}, year = {2018}, abstract = {During the development of a Competence Developing Game's (CDG) story it is indispensable to understand the target audience. Thereby, CDGs stories represent more than just the plot. The Story is about the Setting, the Characters and the Plot. As a toolkit to support the development of such a story, this paper introduces the UserFocused Storybuilding (short UFoS) Framework for CDGs. The Framework and its utilization will be explained, followed by a description of its development and derivation, including an empirical study. In addition, to simplify the Framework use regarding the CDG's target audience, a new concept of Nine Psychographic Player Types will be explained. This concept of Player Types provides an approach to handle the differences in between players during the UFoS Framework use. Thereby, this article presents a unique approach to the development of target group-differentiated CDGs stories.}, language = {en} } @inproceedings{HofmannMatareSchifferetal.2018, author = {Hofmann, Till and Matar{\´e}, Victor and Schiffer, Stefan and Ferrein, Alexander and Lakemeyer, Gerhard}, title = {Constraint-based online transformation of abstract plans into executable robot actions}, series = {Proceedings of the 2018 AAAI Spring Symposium on Integrating Representation, Reasoning, Learning, and Execution for Goal Directed Autonomy}, booktitle = {Proceedings of the 2018 AAAI Spring Symposium on Integrating Representation, Reasoning, Learning, and Execution for Goal Directed Autonomy}, pages = {549 -- 553}, year = {2018}, language = {en} } @article{HueningHeuermannWache2018, author = {H{\"u}ning, Felix and Heuermann, Holger and Wache, Franz-Josef}, title = {Wireless CAN}, series = {Etz: Elektrotechnik \& Automation}, volume = {139}, journal = {Etz: Elektrotechnik \& Automation}, number = {10}, publisher = {VDE-Verlag}, address = {Wuppertal}, issn = {0170-1711}, pages = {22 -- 26}, year = {2018}, abstract = {In modernen elektronischen und mechatronischen Systemen, z. B. im industriellen oder automobil Bereich, kommunizieren eingebettete Steuerger{\"a}te und Sensoren vielfach {\"u}ber Bussysteme wie CAN oder LIN. Die Kommunikation findet in der Regel drahtgebunden statt, so dass der Kabelbaum f{\"u}r die Kommunikation sehr groß werden kann. Daher ist es naheliegend, Leitungen und dazugeh{\"o}rige Stecker, z. B. f{\"u}r nicht-sicherheitskritische Komfortsysteme, einzusparen und diese durch gerichtete Funkstrecken f{\"u}r kurze Entfernungen zu ersetzen. Somit k{\"o}nnten Komponenten wie ECUs oder Sensoren kabel- und steckerlos in ein Bussystem integriert werden. Zudem ist eine einfache galvanische und mechanische Trennung zu erreichen. Funk{\"u}bertragung wird bei diesen Bussystemen derzeit nicht eingesetzt, da insbesondere die Echtzeitf{\"a}higkeit und die Robustheit der vorhandenen Funksysteme nicht den Anforderungen der Anwendungen entspricht. Zudem sind bestehende Funksysteme wie WLAN oder Bluetooth im Vergleich zur konventionellen Verkabelung teuer und es besteht hierbei die M{\"o}glichkeit, dass sie ausspioniert werden k{\"o}nnen und so sensible Daten entwendet werden k{\"o}nnen. In dieser Arbeit wird eine alternative Realisierung zu den bestehenden Funksystemen vorgestellt, die aus wenigen Komponenten aufzubauen ist. Es ist eine protokolllose, echtzeitf{\"a}hige {\"U}bertragung m{\"o}glich und somit die transparente Integration in ein Bussystem wie CAN.}, language = {de} } @inproceedings{FerreinSchifferKallweit2018, author = {Ferrein, Alexander and Schiffer, Stefan and Kallweit, Stephan}, title = {The ROSIN Education Concept - Fostering ROS Industrial-Related Robotics Education in Europe}, series = {ROBOT 2017: Third Iberian Robotics Conference}, booktitle = {ROBOT 2017: Third Iberian Robotics Conference}, publisher = {Springer}, address = {Cham}, isbn = {978-3-319-70836-2}, doi = {10.1007/978-3-319-70836-2_31}, pages = {370 -- 381}, year = {2018}, language = {en} } @article{HueningHeuermannWacheetal.2018, author = {H{\"u}ning, Felix and Heuermann, Holger and Wache, Franz-Josef and Jajo, Rami Audisho}, title = {A new wireless sensor interface using dual-mode radio}, series = {Journal of Sensors and Sensor Systems : JSSS}, volume = {Volume 7}, journal = {Journal of Sensors and Sensor Systems : JSSS}, number = {2}, publisher = {Copernicus Publ.}, address = {G{\"o}ttingen}, doi = {10.5194/jsss-7-507-2018}, pages = {507 -- 515}, year = {2018}, abstract = {The integration of sensors is one of the major tasks in embedded, control and "internet of things" (IoT) applications. For the integration mainly digital interfaces are used, starting from rather simple pulse-width modulation (PWM) interface to more complex interfaces like CAN (Controller Area Network). Even though these interfaces are tethered by definition, a wireless realization is highly welcome in many applications to reduce cable and connector cost, increase the flexibility and realize new emerging applications like wireless control systems. Currently used wireless solutions like Bluetooth, WirelessHART or IO-Link Wireless use dedicated communication standards and corresponding higher protocol layers to realize the wireless communication. Due to the complexity of the communication and the protocol handling, additional latency and jitter are introduced to the data communication that can meet the requirements for many applications. Even though tunnelling of other bus data like CAN data is generally also possible the latency and jitter prevent the tunnelling from being transparent for the bus system. Therefore a new basic technology based on dual-mode radio is used to realize a wireless communication on the physical layer only, enabling a reliable and real-time data transfer. As this system operates on the physical layer it is independent of any higher layers of the OSI (open systems interconnection) model. Hence it can be used for several different communication systems to replace the tethered physical layer. A prototype is developed and tested for real-time wireless PWM, SENT (single-edge nibble transmission) and CAN data transfer with very low latency and jitter.}, language = {en} } @article{SchifferFerrein2018, author = {Schiffer, Stefan and Ferrein, Alexander}, title = {ERIKA—Early Robotics Introduction at Kindergarten Age}, series = {Multimodal Technologies Interact}, volume = {2}, journal = {Multimodal Technologies Interact}, number = {4}, publisher = {MDPI}, address = {Basel}, issn = {2414-4088}, doi = {10.3390/mti2040064}, pages = {15}, year = {2018}, abstract = {In this work, we report on our attempt to design and implement an early introduction to basic robotics principles for children at kindergarten age. One of the main challenges of this effort is to explain complex robotics contents in a way that pre-school children could follow the basic principles and ideas using examples from their world of experience. What sets apart our effort from other work is that part of the lecturing is actually done by a robot itself and that a quiz at the end of the lesson is done using robots as well. The humanoid robot Pepper from Softbank, which is a great platform for human-robot interaction experiments, was used to present a lecture on robotics by reading out the contents to the children making use of its speech synthesis capability. A quiz in a Runaround-game-show style after the lecture activated the children to recap the contents they acquired about how mobile robots work in principle. In this quiz, two LEGO Mindstorm EV3 robots were used to implement a strongly interactive scenario. Besides the thrill of being exposed to a mobile robot that would also react to the children, they were very excited and at the same time very concentrated. We got very positive feedback from the children as well as from their educators. To the best of our knowledge, this is one of only few attempts to use a robot like Pepper not as a tele-teaching tool, but as the teacher itself in order to engage pre-school children with complex robotics contents.}, language = {en} } @inproceedings{HofmannMatareNeumannetal.2018, author = {Hofmann, Till and Matar{\´e}, Victor and Neumann, Tobias and Sch{\"o}nitz, Sebastian and Henke, Christoph and Limpert, Nicolas and Niemueller, Tim and Ferrein, Alexander and Jeschke, Sabina and Lakemeyer, Gerhard}, title = {Enhancing Software and Hardware Reliability for a Successful Participation in the RoboCup Logistics League 2017}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-00308-1}, doi = {10.1007/978-3-030-00308-1_40}, pages = {486 -- 497}, year = {2018}, language = {en} } @inproceedings{HueningHeuermannWache2018, author = {H{\"u}ning, Felix and Heuermann, Holger and Wache, Franz-Josef}, title = {Wireless CAN}, series = {Tagungsband AALE 2018 : das Forum f{\"u}r Fachleute der Automatisierungstechnik aus Hochschulen und Wirtschaft ; 15. Fachkonferenz, Regensburg ; [15. Konferenz f{\"u}r Angewandte Automatisierungstechnik in Lehre und Entwicklung / TH K{\"o}ln; VFAALE, Verein der Freunde und F{\"o}rderer der Angewandten Automatisierungstechnik]}, booktitle = {Tagungsband AALE 2018 : das Forum f{\"u}r Fachleute der Automatisierungstechnik aus Hochschulen und Wirtschaft ; 15. Fachkonferenz, Regensburg ; [15. Konferenz f{\"u}r Angewandte Automatisierungstechnik in Lehre und Entwicklung / TH K{\"o}ln; VFAALE, Verein der Freunde und F{\"o}rderer der Angewandten Automatisierungstechnik]}, publisher = {VDE Verlag}, pages = {135 -- 144}, year = {2018}, abstract = {Das vorgestellte System zu Wireless CAN bietet die M{\"o}glichkeit, CAN kabellos zu {\"u}bertragen. Beide vorgestellten und entwickelten Konzepte funktionieren korrekt und erm{\"o}glichen den Auf-bau von kabellosen CAN Schnittstellen. Durch den kleinen Aufbau kann diese Technologie auch f{\"u}r eingebettete Systeme verwendet werden. Zudem bietet dieser Ansatz die M{\"o}glichkeit, durch die Entwicklung von geeigneten ICs die Gr{\"o}ße des Systems bis auf Bauteilgr{\"o}ße zu reduzieren, um eine noch bessere Integration in eingebettete Systeme zu erm{\"o}glichen. Dadurch wird die Technologie attraktiv f{\"u}r Einsatzgebiete, wo die oben aufgelisteten Vorteile zum Tragen kommen k{\"o}nnen. Diese Einsatzgebiete k{\"o}nnen sowohl im Automobil als auch im Industriebereich liegen.}, language = {de} } @misc{HeuermannHueningWache2018, author = {Heuermann, Holger and H{\"u}ning, Felix and Wache, Franz-Josef}, title = {Bussystem sowie Kommunikationsverfahren}, year = {2018}, abstract = {Die Erfindung betrifft ein Bussystem enthaltend Busleitungen, an denen eine Anzahl von Busteilnehmern {\"u}ber einen Transceiver anschließbar sind, wobei der Transceiver eine bidirektionale Kommunikation zwischen mindestens zwei Busteilnehmern bewirkt, wobei auf einer busabgewandten Seite des Transceivers sich an denselben eine Zwischenbr{\"u}ckeneinheit anschließt, die mindestens zwei Sender-/Empf{\"a}nger-Paare enthaltend jeweils einen Sender und einen Empf{\"a}nger aufweist, wobei der Sender einen Senderoszillator, eine Amplituden- und/oder Phasen- und/oder Frequenzmodulator sowie eine Antenne aufweist und wobei der Empf{\"a}nger einen Mischer aufweisenden Demodulator sowie eine Antenne aufweist, wobei ein erstes Sender-/Empf{\"a}nger-Paar {\"u}ber eine Funkschnittstelle mit dem zweiten Sender-/Empf{\"a}nger-Paar miteinander gekoppelt sind.}, language = {de} } @article{KoenigWolf2018, author = {K{\"o}nig, Johannes Alexander and Wolf, Martin R.}, title = {GHOST: An Evaluated Competence Developing Game for Cybersecurity Awareness Training}, series = {International Journal on Advances in Security}, volume = {11}, journal = {International Journal on Advances in Security}, number = {3 \& 4}, publisher = {IARIA Journals}, issn = {1942-2636}, pages = {274 -- 287}, year = {2018}, abstract = {To train end users how to interact with digital systems is indispensable to ensure a strong computer security. 'Competence Developing Game'-based approaches are particularly suitable for this purpose because of their motivation-and simulation-aspects. In this paper the Competence Developing Game 'GHOST' for cybersecurity awareness trainings and its underlying patterns are described. Accordingly, requirements for an 'Competence Developing Game' based training are discussed. Based on these requirements it is shown how a game can fulfill these requirements. A supplementary game interaction design and a corresponding evaluation study is shown. The combination of training requirements and interaction design is used to create a 'Competence Developing Game'-based training concept. A part of these concept is implemented into a playable prototype that serves around one hour of play respectively training time. This prototype is used to perform an evaluation of the game and training aspects of the awareness training. Thereby, the quality of the game aspect and the effectiveness of the training aspect are shown.}, language = {en} } @inproceedings{AlhwarinFerreinScholl2018, author = {Alhwarin, Faraj and Ferrein, Alexander and Scholl, Ingrid}, title = {CRVM: Circular Random Variable-based Matcher - A Novel Hashing Method for Fast NN Search in High-dimensional Spaces}, series = {Proceedings of the 7th International Conference on Pattern Recognition Applications and Methods, ICPRAM 2018}, booktitle = {Proceedings of the 7th International Conference on Pattern Recognition Applications and Methods, ICPRAM 2018}, isbn = {978-989-758-276-9}, doi = {10.5220/0006692802140221}, pages = {214 -- 221}, year = {2018}, language = {en} } @inproceedings{AlhwarinSchifferFerreinetal.2018, author = {Alhwarin, Faraj and Schiffer, Stefan and Ferrein, Alexander and Scholl, Ingrid}, title = {Optimized KinectFusion Algorithm for 3D Scanning Applications}, series = {Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: BIOIMAGING}, booktitle = {Proceedings of the 11th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 2: BIOIMAGING}, isbn = {978-989-758-278-3}, doi = {10.5220/0006594700500057}, pages = {50 -- 57}, year = {2018}, language = {en} } @inproceedings{HarzheimHeuermann2018, author = {Harzheim, Thomas and Heuermann, Holger}, title = {Phase Repeatable Synthesizers as a New Harmonic Phase Standard for Nonlinear Network Analysis}, series = {IEEE Transactions on Microwave Theory and Techniques}, booktitle = {IEEE Transactions on Microwave Theory and Techniques}, publisher = {IEEE}, doi = {10.1109/TMTT.2018.2817513}, pages = {1 -- 8}, year = {2018}, language = {en} }