TY - CHAP A1 - Elsen, Ingo A1 - Schmalzbauer, Michael ED - Reussner, Ralf ED - Grund, Matthias ED - Andreas, Oberweis ED - Tichy, Walter T1 - Messsystematik zur Steuerung der Produkt- und Prozessqualität in Systemintegrationsprojekten – ein Erfahrungsbericht T2 - Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe N2 - Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erfüllung des „Teufelsdreiecks“, „In-Time“, „In-Budget“, „In-Quality“ gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualität essenziell, um die Einhaltung der Qualitätskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien für CMMI Level 3 erfüllt. Y1 - 2011 SN - 9783885792772 SN - 1617-5468 PB - Gesellschaft für Informatik eV CY - Bonn ER - TY - CHAP A1 - Czarnecki, Christian ED - Eymann, Torsten T1 - Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg T2 - Tagungsband zum Doctoral Consortium der WI 2009 N2 - Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der Wertschöpfung beteiligten Unternehmen vorteilhaft ist. Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:703-opus-5462 SN - 1864-9300 SP - 11 EP - 23 PB - Universität Bayreuth Lehrstuhl für Wirtschaftsinformatik CY - Bayreuth ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - http://dx.doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Dachwald, Bernd A1 - Xu, Changsheng A1 - Feldmann, Marco A1 - Plescher, Engelbert T1 - IceMole : Development of a novel subsurface ice probe and testing of the first prototype on the Morteratsch Glacier T2 - EGU General Assembly 2011 Vienna | Austria | 03 – 08 April 2011 N2 - We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named “IceMole”, is currently developed, built, and tested at the FH Aachen University of Applied Sciences’ Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth). Y1 - 2011 ER - TY - CHAP A1 - Loeb, Horst W. A1 - Schartner, Karl-Heinz A1 - Dachwald, Bernd A1 - Ohndorf, Andreas A1 - Seboldt, Wolfgang T1 - An Interstellar – Heliopause mission using a combination of solar/radioisotope electric propulsion T2 - Presented at the 32nd International Electric Propulsion Conference N2 - There is common agreement within the scientific community that in order to understand our local galactic environment it will be necessary to send a spacecraft into the region beyond the solar wind termination shock. Considering distances of 200 AU for a new mission, one needs a spacecraft travelling at a speed of close to 10 AU/yr in order to keep the mission duration in the range of less than 25 yrs, a transfer time postulated by ESA.Two propulsion options for the mission have been proposed and discussed so far: the solar sail propulsion and the ballistic/radioisotope electric propulsion. As a further alternative, we here investigate a combination of solar-electric propulsion and radioisotope-electric propulsion. The solar-electric propulsion stage consists of six 22 cm diameter “RIT-22”ion thrusters working with a high specific impulse of 7377 s corresponding to a positive grid voltage of 5 kV. Solar power of 53 kW BOM is provided by a light-weight solar array. The REP-stage consists of four space-proven 10 cm diameter “RIT-10” ion thrusters that will be operating one after the other for 9 yrs in total. Four advanced radioisotope generators provide 648 W at BOM. The scientific instrument package is oriented at earlier studies. For its mass and electric power requirement 35 kg and 35 W are assessed, respectively. Optimized trajectory calculations, treated in a separate contribution, are based on our “InTrance” method.The program yields a burn out of the REP stage in a distance of 79.6 AU for a usage of 154 kg of Xe propellant. With a C3 = 45,1 (km/s)2 a heliocentric probe velocity of 10 AU/yr is reached at this distance, provided a close Jupiter gravity assist adds a velocity increment of 2.7 AU/yr. A transfer time of 23.8 yrs results for this scenario requiring about 450 kg Xe for the SEP stage, jettisoned at 3 AU. We interpret the SEP/REP propulsion as a competing alternative to solar sail and ballistic/REP propulsion. Omiting a Jupiter fly-by even allows more launch flexibility, leaving the mission duration in the range of the ESA specification. Y1 - 2011 N1 - 32nd International Electric Propulsion Conference, 11-15 September. Wiesbaden, Germany SP - 1 EP - 7 ER - TY - CHAP A1 - Ohndorf, Andreas A1 - Dachwald, Bernd A1 - Seboldt, Wolfgang A1 - Schartner, Karl-Heinz T1 - Flight times to the heliopause using a combination of solar and radioisotope electric propulsion T2 - 32nd International Electric Propulsion Conference N2 - We investigate the interplanetary flight of a low-thrust space probe to the heliopause,located at a distance of about 200 AU from the Sun. Our goal was to reach this distance within the 25 years postulated by ESA for such a mission (which is less ambitious than the 15-year goal set by NASA). Contrary to solar sail concepts and combinations of allistic and electrically propelled flight legs, we have investigated whether the set flight time limit could also be kept with a combination of solar-electric propulsion and a second, RTG-powered upper stage. The used ion engine type was the RIT-22 for the first stage and the RIT-10 for the second stage. Trajectory optimization was carried out with the low-thrust optimization program InTrance, which implements the method of Evolutionary Neurocontrol,using Artificial Neural Networks for spacecraft steering and Evolutionary Algorithms to optimize the Neural Networks’ parameter set. Based on a parameter space study, in which the number of thrust units, the unit’s specific impulse, and the relative size of the solar power generator were varied, we have chosen one configuration as reference. The transfer time of this reference configuration was 29.6 years and the fastest one, which is technically more challenging, still required 28.3 years. As all flight times of this parameter study were longer than 25 years, we further shortened the transfer time by applying a launcher-provided hyperbolic excess energy up to 49 km2/s2. The resulting minimal flight time for the reference configuration was then 27.8 years. The following, more precise optimization to a launch with the European Ariane 5 ECA rocket reduced the transfer time to 27.5 years. This is the fastest mission design of our study that is flexible enough to allow a launch every year. The inclusion of a fly-by at Jupiter finally resulted in a flight time of 23.8 years,which is below the set transfer-time limit. However, compared to the 27.5-year transfer,this mission design has a significantly reduced launch window and mission flexibility if the escape direction is restricted to the heliosphere’s “nose". KW - low-thrust trajectory optimization KW - heliosphere KW - ion propulsion Y1 - 2011 N1 - IEPC-2011-051 32nd International Electric Propulsion Conference,September 11–15, 2011 Wiesbaden, Germany SP - 1 EP - 12 ER - TY - RPRT A1 - Artmann, Gerhard T1 - Plant mutant scanner : Hochdurchsatzscanner zur Charakterisierung von Pflanzenmutanten. Abschlussbericht ; FHprofUnd ; PhytoScan ; Laufzeit des Vorhabens: 01.07.2008 - 30.06.2011 Y1 - 2011 U6 - http://dx.doi.org/10.2314/GBV:747569150 N1 - Förderkennzeichen BMBF 1736X08 PB - Technische Informationsbibliothek u. Universitätsbibliothek CY - Aachen ER - TY - RPRT A1 - Artmann, Gerhard T1 - FhprofUnd EasyBioforce Abschlussbericht : Miniaturisierte, integrierte und automatisierte Screening Plattform eines 36-Well-Hochdurchsatz-Testsystems zur funktionellen Kraftmessung an Zell- und Gewebeschichten für die Arzneimittelforschung : Laufzeit des Vorhabens: 01.03.2007 - 31.12.2010 Y1 - 2011 U6 - http://dx.doi.org/10.2314/GBV:782964621 N1 - Förderkennzeichen BMBF 1760X07 PB - Technische Informationsbibliothek u. Universitätsbibliothek CY - Aachen ER - TY - RPRT A1 - Artmann, Gerhard T1 - HPBioforce: Integrierte und automatisierte Screening Plattform eines 96-Well-Hochdurchsatz-Testsystems zur funktionellen Kraftmessung an einige um dicken Zell- und Gewebeschichten für die Arzneimittelforschung : gemeinsamer Abschlussbericht der FH Aachen, Hitec Zang GmbH, IKFE Mainz, IKFE Berlin und der Dr. Gerhard Schmidt GmbH zum InnoNet-Projekt ... ; Programm "Förderung von innovativen Netzwerken" (InnoNet) des Bundesministerium für Wirtschaft und Technologie (BMWi) ; Laufzeit: 01.05.2007 bis 31.12.2010 Y1 - 2011 U6 - http://dx.doi.org/10.2314/GBV:68757076X N1 - Förderkennzeichen BMWi 16IN0536. - Verbund-Nr. 01056220 PB - Technische Informationsbibliothek u. Universitätsbibliothek CY - Aachen [u.a.] ER - TY - JOUR A1 - Nguyen-Xuan, H. A1 - Rabczuk, T. A1 - Nguyen-Thoi, T. A1 - Tran, Thanh Ngoc A1 - Nguyen-Thanh, N. T1 - Computation of limit and shakedown loads using a node-based smoothed finite element method JF - International Journal for Numerical Methods in Engineering N2 - This paper presents a novel numerical procedure for computing limit and shakedown loads of structures using a node-based smoothed FEM in combination with a primal–dual algorithm. An associated primal–dual form based on the von Mises yield criterion is adopted. The primal-dual algorithm together with a Newton-like iteration are then used to solve this associated primal–dual form to determine simultaneously both approximate upper and quasi-lower bounds of the plastic collapse limit and the shakedown limit. The present formulation uses only linear approximations and its implementation into finite element programs is quite simple. Several numerical examples are given to show the reliability, accuracy, and generality of the present formulation compared with other available methods. Y1 - 2011 U6 - http://dx.doi.org/10.1002/nme.3317 SN - 1097-0207 VL - 90 IS - 3 SP - 287 EP - 310 PB - Wiley CY - Weinheim ER - TY - CHAP A1 - Matcha, Heike A1 - Barczik, Günter ED - Valena, Tomas ED - Avermaete, Tom ED - Vrachliotis, Georg T1 - Mass Diversity: Individualized housing via parametric typology T2 - Structuralism Reloaded? Rule-Based Design in Architecture and Urbanism Y1 - 2011 SN - 978-3-936681-47-5 SP - 354 EP - 358 PB - Edition Axel Menges CY - Fellbach ER - TY - THES A1 - Behbahani, Mehdi T1 - Modeling and Simulation of Shear-Dependent Platelet Reactions in Blood Vessels and Blood-Contacting Medical Devices Y1 - 2011 SN - 978-3-8439-0134-5 PB - Verlag Dr. Hut CY - München ER - TY - THES A1 - Pham, Phu Tinh T1 - Upper bound limit and shakedown analysis of elastic-plastic bounded linearly kinematic hardening structures Y1 - 2011 N1 - Aachen, Techn. Hochsch., Diss., 2011 PB - RWTH Aachen University CY - Aachen ER - TY - GEN A1 - Hoepner, Gert T1 - Hoepner-Marketing-Lexikon. 2011ff Y1 - 2011 ER - TY - CHAP A1 - Kroll-Ludwigs, Kathrin T1 - Vor § 1353 bis § 1362 BGB (Allgemeine Ehewirkungen) T2 - Erman Bürgerliches Gesetzbuch : Handkommentar mit AGBG, EGBGB, ErbbauVO, HausratsVO, HausTWG, ProdHaftG, Sachen-RBerG, SchuldRAnpG, VerbrKrG. Bd. 2 Bd. 2 [§§ 759 - 2385, ProdHaftG, ErbbauRG, VersAus-glG, VBVG, LPartG, WEG, EGBGB] Y1 - 2011 SN - 9783504471019 PB - Verlag Dr. Otto Schmidt CY - Köln ET - 13., neu bearb. Aufl. ER - TY - CHAP A1 - Kroll-Ludwigs, Kathrin T1 - Vor § 1297 bis § 1302 BGB (Verlöbnis) T2 - Erman Bürgerliches Gesetzbuch : Handkommentar mit AGBG, EGBGB, ErbbauVO, HausratsVO, HausTWG, ProdHaftG, Sachen-RBerG, SchuldRAnpG, VerbrKrG. Bd. 2 Bd. 2 [§§ 759 - 2385, ProdHaftG, ErbbauRG, VersAus-glG, VBVG, LPartG, WEG, EGBGB] Y1 - 2011 SN - 9783504471019 PB - Verlag Dr. Otto Schmidt CY - Köln ET - 13., neu bearb. Aufl. ER - TY - CHAP A1 - Kroll-Ludwigs, Kathrin T1 - Einleitung vor § 1297 BGB T2 - Erman Bürgerliches Gesetzbuch : Handkommentar mit AGBG, EGBGB, ErbbauVO, HausratsVO, HausTWG, ProdHaftG, Sachen-RBerG, SchuldRAnpG, VerbrKrG. Bd. 2 Bd. 2 [§§ 759 - 2385, ProdHaftG, ErbbauRG, VersAus-glG, VBVG, LPartG, WEG, EGBGB] Y1 - 2011 SN - 9783504471019 SP - 4299 PB - Verlag Dr. Otto Schmidt CY - Köln ET - 13., neu bearb. Aufl. ER - TY - JOUR A1 - Kroll-Ludwigs, Kathrin T1 - Anmerkung zu EuGH, Urt. v. 22. 12. 2010, Rs. C-208/09 - Sayn-Wittgenstein JF - GPR : Zeitschrift für das Privatrecht der Europäischen Union Y1 - 2011 U6 - http://dx.doi.org/10.1515/gpr.2011.8.5.242 SN - 2193-9519 IS - 5 SP - 242 EP - 245 PB - Verlag Dr. Otto Schmidt CY - Köln ER - TY - JOUR A1 - Kroll-Ludwigs, Kathrin T1 - Anmerkung zu EuGH, Urt. v. 1.3.2011, Rs. C-236/09 Association belge des Consomma-teurs Test-Achats JF - JuristenZeitung (JZ) Y1 - 2011 U6 - http://dx.doi.org/10.1628/002268811796448996 SN - 1868-7067 VL - 66 IS - 14 SP - 734 EP - 737 PB - Mohr Siebeck CY - Tübingen ER - TY - JOUR A1 - Vieth, Matthias A1 - Eisenbeiß, Maik T1 - Die Geld-zurück-Garantie - Mehr als nur ein Qualitätsindikator? JF - Zeitschrift für Betriebswirtschaft N2 - Geld-zurück-Garantien erlangen in der Unternehmenspraxis eine immer größere Bedeutung, vor allem weil sie als probates Mittel zur Signalisierung hochwertiger Qualität angesehen werden – eine Annahme, die bislang wissenschaftlich ungeprüft geblieben ist. Vor diesem Hintergrund wird im vorliegenden Beitrag eine umfassende empirische Untersuchung der kaufverhaltensrelevanten Wirkungen dieses Marketinginstrumentes vorgenommen. Die Ergebnisse verdeutlichen zum einen, dass eine Geld-zurück-Garantie nur unter bestimmten Bedingungen als Qualitätssignal wirkt. Dies hängt neben der Art des Produktes (Erfahrungs- vs. Suchgut) insbesondere von der Ausprägung des für die Qualitätsbeurteilung besonders diagnostischen Merkmals Marke sowie von der Produktkenntnis der Konsumenten ab. Zum anderen zeigt sich aber auch, dass eine Geld-zurück-Garantie affektive Konsumentenreaktionen auslöst, die die Kaufabsicht von Konsumenten zusätzlich erhöhen können. Zusammenfassend stellen wir fest, dass eine Geld-zurück-Garantie – entgegen bisheriger Erwartungen aus der Praxis – nicht zwingend ein Qualitätsindikator ist, stattdessen entfaltet sie aber bisher unbeachtete affektive Wirkungen, die insbesondere auf ihre absichernde Funktion von etwaigen Fehlentscheidungen beim Kauf zurückzuführen sind. Y1 - 2011 U6 - http://dx.doi.org/10.1007/s11573-011-0521-4 VL - 81 IS - 12 SP - 1285 EP - 1323 PB - Springer CY - Berlin ER -