TY  - CHAP
A1  - Schneider, Dominik
A1  - Wisselink, Frank
A1  - Nölle, Nikolai
A1  - Czarnecki, Christian
ED  - Bruhn, Manfred
ED  - Hadwich, Karsten
T1  - Influence of artificial intelligence on commercial interactions in the consumer market
T2  - Automatisierung und Personalisierung von Dienstleistungen : Methoden – Potenziale – Einsatzfelder
N2  - Recently, novel AI-based services have emerged in the consumer market. AI-based services can affect the way consumers take commercial decisions. Research on the influence of AI on commercial interactions is in its infancy. In this chapter, a framework creating a first overview of the influence of AI on commercial interactions is introduced. This framework summarizes the findings of comparing numerous customer journeys of novel AI-based services with corresponding non-AI equivalents.
Y1  - 2020
SN  - 978-3-658-30167-5 (Print)
SN  - 978-3-658-30168-2 (Online)
U6  - http://dx.doi.org/10.1007/978-3-658-30168-2_7
SP  - 183
EP  - 205
PB  - Springer Gabler
CY  - Wiesbaden
ER  - 
TY  - CHAP
A1  - Ibanez-Sanchez, Gema
A1  - Wolf, Martin
T1  - Interactive Process Mining-Induced Change Management Methodology for Healthcare
T2  - Interactive Process Mining in Healthcare
N2  - The adoption of the Digital Health Transformation is a tremendous paradigm change in health organizations, which is not a trivial process in reality. For that reason, in this chapter, it is proposed a methodology with the objective to generate a changing culture in healthcare organisations. Such a change culture is essential for the successful implementation of any supporting methods like Interactive Process Mining. It needs to incorporate (mostly) new ways of team-based and evidence-based approaches for solving structural problems in a digital healthcare environment.
KW  - Methodology
KW  - Change culture
KW  - Lean thinking
KW  - Interactive process mining
KW  - Objective data
Y1  - 2020
SN  - 978-3-030-53993-1 (Online)
SN  - 978-3-030-53992-4 (Print)
U6  - http://dx.doi.org/10.1007/978-3-030-53993-1_16
SP  - 267
EP  - 293
PB  - Springer
CY  - Cham
ER  -