TY - CHAP A1 - Czarnecki, Christian A1 - Hong, Chin-Gi A1 - Schmitz, Manfred A1 - Dietze, Christian ED - Urbach, Nils ED - Röglinger, Maximilian ED - Kautz, Karlheinz ED - Alias, Rose Alinda ED - Saunders, Carol ED - Wiener, Martin T1 - Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe T2 - Digitalization Cases Vol. 2 : Mastering digital transformation for global business N2 - Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed. Y1 - 2021 SN - 978-3-030-80002-4 (Print) SN - 978-3-030-80003-1 (Online) U6 - http://dx.doi.org/10.1007/978-3-030-80003-1 SP - 123 EP - 138 PB - Springer CY - Cham ER - TY - CHAP A1 - Eggert, Mathias A1 - Zähl, Philipp M. A1 - Wolf, Martin R. A1 - Haase, Martin ED - Cooper, Kendra M.L. ED - Bucchiarone, Antonio T1 - Applying leaderboards for quality improvement in software development projects T2 - Software Engineering for Games in Serious Contexts N2 - Software development projects often fail because of insufficient code quality. It is now well documented that the task of testing software, for example, is perceived as uninteresting and rather boring, leading to poor software quality and major challenges to software development companies. One promising approach to increase the motivation for considering software quality is the use of gamification. Initial research works already investigated the effects of gamification on software developers and come to promising. Nevertheless, a lack of results from field experiments exists, which motivates the chapter at hand. By conducting a gamification experiment with five student software projects and by interviewing the project members, the chapter provides insights into the changing programming behavior of information systems students when confronted with a leaderboard. The results reveal a motivational effect as well as a reduction of code smells. KW - Leaderboard KW - Gamification KW - Software testing KW - Software development Y1 - 2023 SN - 978-3-031-33337-8 (Print) SN - 978-3-031-33338-5 (Online) U6 - http://dx.doi.org/10.1007/978-3-031-33338-5_11 SP - 243 EP - 263 PB - Springer CY - Cham ER - TY - CHAP A1 - Engländer, Jacques A1 - Kaminski, Lars A1 - Schuba, Marko T1 - Informationssicherheitsmanagement T2 - Digitalisierungs- und Informationsmanagement N2 - Daten und Informationen sind die wichtigsten Ressourcen vieler Unternehmen und müssen daher entsprechend geschützt werden. Getrieben durch die erhöhte Vernetzung von Informationstechnologie, die höhere Offenheit infolge datengetriebener Dienstleistungen und eine starke Zunahme an Datenquellen, rücken die Gefahren von Informationsdiebstahl, -manipulation und -verlust in den Fokus von produzierenden Unternehmen. Auf dem Weg zum lern- und wandlungsfähigen Unternehmen kann dies zu einem großen Hindernis werden, da einerseits zu hohe Sicherheitsanforderungen neue Entwicklungen beschränken, andererseits wegen des Mangels an ausreichenden Informationssicherheitskonzepten Unternehmen weniger Innovationen wagen. Deshalb bedarf es individuell angepasster Konzepte für die Bereiche IT-Security, IT-Safety und Datenschutz für vernetzte Produkte, Produktion und Arbeitsplätze. Bei der Entwicklung und Durchsetzung dieser Konzepte steht der Faktor Mensch im Zentrum aller Überlegungen. In diesem Kapitel wird dargestellt, wie der Faktor Mensch bei der Erstellung von Informationssicherheitskonzepten in verschiedenen Phasen zu beachten ist. Beginnend mit der Integration von Informationssystemen und damit verbundenen Sicherheitsmaßnahmen, über die Administration, bis hin zur Anwendung durch den Endnutzer, werden Methoden beschrieben, die den Menschen, verbunden mit seinem Mehrwert wie auch den Risiken, einschließen. Dabei werden sowohl Grundlagen aufgezeigt als auch Konzepte vorgestellt, mit denen Entscheider in der Unternehmens-IT Leitlinien für die Informationssicherheit festlegen können. KW - Informationssicherheitsmanagement KW - Cybersicherheit KW - Cybersecurity KW - Informationssicherheit KW - IT-Sicherheit Y1 - 2022 SN - 978-3-662-63757-9 SN - 978-3-662-63758-6 U6 - http://dx.doi.org/10.1007/978-3-662-63758-6_15 SP - 373 EP - 398 PB - Springer Vieweg CY - Berlin ER - TY - CHAP A1 - Gligorevic, Snjezana A1 - Epple, Ulrich A1 - Schnell, Michael T1 - The LDACS1 physical layer design T2 - Future aeronautical communications Y1 - 2011 SN - 978-953-307-625-6 SP - 317 EP - 332 PB - Intech CY - London ER - TY - CHAP A1 - Goeckel, Tom A1 - Schiffer, Stefan A1 - Wagner, Hermann A1 - Lakemeyer, Gerhard T1 - The Video Conference Tool Robot ViCToR T2 - Intelligent Robotics and Applications : 8th International Conference, ICIRA 2015, Portsmouth, UK, August 24-27, 2015, Proceedings, Part II N2 - We present a robotic tool that autonomously follows a conversation to enable remote presence in video conferencing. When humans participate in a meeting with the help of video conferencing tools, it is crucial that they are able to follow the conversation both with acoustic and visual input. To this end, we design and implement a video conferencing tool robot that uses binaural sound source localization as its main source to autonomously orient towards the currently talking speaker. To increase robustness of the acoustic cue against noise we supplement the sound localization with a source detection stage. Also, we include a simple onset detector to retain fast response times. Since we only use two microphones, we are confronted with ambiguities on whether a source is in front or behind the device. We resolve these ambiguities with the help of face detection and additional moves. We tailor the system to our target scenarios in experiments with a four minute scripted conversation. In these experiments we evaluate the influence of different system settings on the responsiveness and accuracy of the device. Y1 - 2015 SN - 978-3-319-22876-1 U6 - http://dx.doi.org/10.1007/978-3-319-22876-1_6 N1 - Lecture Notes in Computer Science ; 9245 SP - 61 EP - 73 PB - Springer ER - TY - CHAP A1 - Hauk, Joachim A1 - Czarnecki, Christian A1 - Dietze, Christian ED - Rusnjak, Andreas ED - Schallmo, Daniel R. A. T1 - Prozessorientierte Messung der Customer Experience am Beispiel der Telekommunikationsindustrie T2 - Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse N2 - Hohe Wettbewerbsintensität und gestiegene Kundenanforderungen erfordern bei Telekommunikationsunternehmen eine aktive Gestaltung der Customer Experience (CX). Ein wichtiger Aspekt dabei ist die CX-Messung. Traditionelle Zufriedenheitsmessungen sind oft nicht ausreichend, um die Kundenerfahrung in komplexen Prozessen vollständig zu erfassen. Daher wird in diesem Kapitel eine prozessübergreifende Referenzlösung zur CX-Messung am Beispiel der Telekommunikationsindustrie vorgeschlagen. Ausgangspunkt ist ein industriespezifisches Prozessmodell, das sich an dem Referenzmodell eTOM orientiert. Dieses wird um Messpunkte erweitert, die Schwachstellen in Bezug auf die CX identifizieren. Für die erkannten Schwachstellen werden über eine Referenzmatrix mögliche Auslöser abgeleitet und anhand von typischen Geschäftsfallmengen bewertet. Somit ist eine direkte Zuordnung und Erfolgsmessung konkreter Maßnahmen zur Behebung der Schwachstellen möglich. Die so entwickelte Referenzlösung wurde im Projekt K1 bei der Deutschen Telekom erfolgreich umgesetzt. Details zur Umsetzung werden als Fallstudien dargestellt. Y1 - 2018 SN - 978-3-658-18961-7 SN - 978-3-658-18960-0 U6 - http://dx.doi.org/10.1007/978-3-658-18961-7_7 SP - 195 EP - 216 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Hebel, Christoph A1 - Herrmann, Ulf A1 - Ritz, Thomas A1 - Röth, Thilo A1 - Anthrakidis, Anette A1 - Böker, Jörg A1 - Franzke, Till A1 - Grodzki, Thomas A1 - Merkens, Torsten A1 - Schöttler, Mirjam T1 - FlexSHARE – Methodisches Framework zur innovativen Gestaltung der urbanen Mobilität durch Sharing- Angebote T2 - Transforming Mobility – What Next? N2 - Das Ziel des INTERREG-Projektes „SHAREuregio“ (FKZ: 34.EFRE-0300134) ist es, grenzüberschreitende Mobilität in der Euregio Rhein-Maas-Nord zu ermöglichen und zu fördern. Dazu soll ein elektromobiles Car- und Bikesharing- System entwickelt und in der Stadt Mönchengladbach, im Kreis Viersen sowie in den Gemeinden Roermond und Venlo (beide NL) zusammen mit den Partnern Wirtschaftsförderung Mönchengladbach, Wirtschaftsförderung für den Kreis Viersen, NEW AG, Goodmoovs (NL), Greenflux (NL) und der FH Aachen implementiert werden. Zunächst richtet sich das Angebot, bestehend aus 40 Elektroautos und 40 Elektrofahrrädern, an Unternehmen und wird nach einer Erprobungsphase, mit einer größeren Anzahl an Fahrzeugen, auch für Privatpersonen verfügbar gemacht werden. Die Fahrzeuge stehen bei den jeweiligen Anwendungspartnern in Deutschland und den Niederlanden. Im Rahmen dieses Projektes hat die FH Aachen „FlexSHARE“ entwickelt – ein methodisches Framework zur innovativen Gestaltung urbaner Sharing- Angebote. Das Framework ermöglicht es, anhand von messbaren Kenngrößen, bedarfsgerechte und auf die Region abgestimmte Sharing-Systeme zu entwickeln. Y1 - 2022 SN - 978-3-658-36429-8 U6 - http://dx.doi.org/10.1007/978-3-658-36430-4_10 N1 - Tagungsband zum 13. Wissenschaftsforum Mobilität, Beiträge des Wissenschaftsforums SP - 153 EP - 169 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Heuermann, Holger A1 - Finger, Torsten ED - Günther, Michael T1 - Microwave Spark Plug for Very High-Pressure Conditions T2 - Ignition systems for gasoline engines Y1 - 2014 SP - 269 EP - 282 PB - DCM Druck CY - Meckenheim ER - TY - CHAP A1 - Hüning, Felix ED - Schmitz, Günter T1 - PowerMOSFETs für Elektromotoren im Automobil : Vom Fensterheber zum EPS T2 - Elektronik im Kraftfahrzeug : Innovationen bei Systemen und Komponenten ; mit 7 Tabellen Y1 - 2012 SN - 978-3-8169-3110-2 N1 - Haus der Technik Fachbuchreihe ; 123 SP - 71 EP - 81 PB - Expert Verlag CY - Renningen ER - TY - CHAP A1 - Ibanez-Sanchez, Gema A1 - Wolf, Martin T1 - Interactive Process Mining-Induced Change Management Methodology for Healthcare T2 - Interactive Process Mining in Healthcare N2 - The adoption of the Digital Health Transformation is a tremendous paradigm change in health organizations, which is not a trivial process in reality. For that reason, in this chapter, it is proposed a methodology with the objective to generate a changing culture in healthcare organisations. Such a change culture is essential for the successful implementation of any supporting methods like Interactive Process Mining. It needs to incorporate (mostly) new ways of team-based and evidence-based approaches for solving structural problems in a digital healthcare environment. KW - Methodology KW - Change culture KW - Lean thinking KW - Interactive process mining KW - Objective data Y1 - 2020 SN - 978-3-030-53993-1 (Online) SN - 978-3-030-53992-4 (Print) U6 - http://dx.doi.org/10.1007/978-3-030-53993-1_16 SP - 267 EP - 293 PB - Springer CY - Cham ER - TY - CHAP A1 - Krause, Gregor T1 - Brenchmarking elektrischer Energie in Zweckbauten - Aussagefähigkeit von Energiekennzahlen T2 - Betriebliches Energiemanagement : Tagung Cottbus, 6. und 7. März 2001. (VDI-Berichte ; 1593) Y1 - 2001 SN - 3180915935 SP - 413 EP - 422 PB - VDI-Verlag CY - Düsseldorf ER - TY - CHAP A1 - Kümmell, Steffen A1 - Hillgärtner, Michael T1 - Inductive charging comfortable and nonvisible charging stations for urbanised areas T2 - E-Mobility in Europe : trends and good practice N2 - For a wide acceptance of E-Mobility, a well-developed charging infrastructure is needed. Conductive charging stations, which are today’s state of the art, are of limited suitability for urbanised areas, since they cause a significant diversification in townscape. Furthermore, they might be destroyed by vandalism. Besides for those urbanistic reasons, inductive charging stations are a much more comfortable alternative, especially in urbanised areas. The usage of conductive charging stations requires more or less bulky charging cables. The handling of those standardised charging cables, especially during poor weather conditions, might cause inconvenience, such as dirty clothing etc. Wireless charging does not require visible and vandalism vulnerable charge sticks. No wired connection between charging station and vehicle is needed, which enable the placement below the surface of parking spaces or other points of interest. Inductive charging seems to be the optimal alternative for E-Mobility, as a high power transfer can be realised with a manageable technical and financial effort. For a well-accepted and working public charging infrastructure in urbanised areas it is essential that the infrastructure fits the vehicles’ needs. Hence, a well-adjusted standardisation of the charging infrastructure is essential. This is carried out by several IEC (International Electrotechnical Commission) and national standardisation committees. To ensure an optimised technical solution for future’s inductive charging infrastructures, several field tests had been carried out and are planned in near future. KW - E-mobility KW - Inductive charging KW - Charging stations KW - Urban areas Y1 - 2015 SN - 978-3-319-13193-1 U6 - http://dx.doi.org/10.1007/978-3-319-13194-8_16 SP - 297 EP - 309 PB - Springer CY - Cham [u.a.] ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena T1 - Experimental evaluation of resilience metrics in a fluid system T2 - Mastering Uncertainty in Mechanical Engineering Y1 - 2021 SN - 978-3-030-78356-3 N1 - Unterkapitel des Kapitels "Strategies for Mastering Uncertainty" SP - 442 EP - 447 PB - Springer CY - Cham ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena A1 - Pelz, Peter F. T1 - Energy-Efficient design of a water supply system for skyscrapers by mixed-integer nonlinear programming T2 - Operations Research Proceedings 2017 N2 - The energy-efficiency of technical systems can be improved by a systematic design approach. Technical Operations Research (TOR) employs methods known from Operations Research to find a global optimal layout and operation strategy of technical systems. We show the practical usage of this approach by the systematic design of a decentralized water supply system for skyscrapers. All possible network options and operation strategies are modeled by a Mixed-Integer Nonlinear Program. We present the optimal system found by our approach and highlight the energy savings compared to a conventional system design. KW - Engineering optimization KW - Global optimization KW - Energy efficiency KW - Water KW - Network Y1 - 2018 SN - 978-3-319-89919-0 U6 - http://dx.doi.org/10.1007/978-3-319-89920-6_63 PB - Springer CY - Cham ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena A1 - Simon, Nicolai A1 - Pelz, Peter F. T1 - Finding global-optimal gearbox designs for battery electric vehicles T2 - Optimization of complex systems - theory, models, algorithms and applications : WCGO 2019 N2 - In order to maximize the possible travel distance of battery electric vehicles with one battery charge, it is mandatory to adjust all components of the powertrain carefully to each other. While current vehicle designs mostly simplify the powertrain rigorously and use an electric motor in combination with a gearbox with only one fixed transmission ratio, the use of multi-gear systems has great potential. First, a multi-speed system is able to improve the overall energy efficiency. Secondly, it is able to reduce the maximum momentum and therefore to reduce the maximum current provided by the traction battery, which results in a longer battery lifetime. In this paper, we present a systematic way to generate multi-gear gearbox designs that—combined with a certain electric motor—lead to the most efficient fulfillment of predefined load scenarios and are at the same time robust to uncertainties in the load. Therefore, we model the electric motor and the gearbox within a Mixed-Integer Nonlinear Program, and optimize the efficiency of the mechanical parts of the powertrain. By combining this mathematical optimization program with an unsupervised machine learning algorithm, we are able to derive global-optimal gearbox designs for practically relevant momentum and speed requirements. KW - Powertrain KW - Gearbox KW - Optimization KW - BEV KW - WLTP Y1 - 2019 SN - 978-3-030-21802-7 U6 - http://dx.doi.org/10.1007/978-3-030-21803-4_91 SP - 916 EP - 925 PB - Springer CY - Cham ER - TY - CHAP A1 - Luczak, Holger A1 - Wolf, Martin A1 - Mühlfelder, M. ED - Schwabe, Gerhard T1 - Arbeitswissenschaft T2 - CSCW-Kompendium : Lehr- und Handbuch zum computerunterstützten kooperativen Arbeiten ; mit 9 Tabellen N2 - Unter Arbeit wird das Tätigsein des Menschen verstanden, bei dem dieser mit anderen Menschen und (technischen) Hilfsmitteln in Interaktion tritt, um unter wirtschaftlichen Zielsetzungen Güter und Dienstleistungen zu erstellen (Luczak, 1998a). Arbeit dient direkt oder indirekt der Erhaltung der eigenen Existenz und der Existenz der Gesellschaft. Arbeit ist deshalb eine besondere Form des Tätigseins neben anderen wie Spiel, Sport, Lemen usw. Y1 - 2001 SN - 978-3-540-67552-5 SN - 978-3-642-56848-0 U6 - http://dx.doi.org/10.1007/978-3-642-56848-0_2 SP - 7 EP - 14 PB - Springer CY - Berlin ER - TY - CHAP A1 - Luczak, Holger A1 - Wolf, Martin A1 - Schlick, Christopher A1 - Springer, J. A1 - Foltz, Christian ED - Nagl, Walter T1 - Personenorientierte Arbeitsprozesse und Kommunikationsforrnen T2 - Integration von Entwicklungssystemen in Ingenieuranwendungen : substantielle Verbesserung der Entwicklungsprozesse Y1 - 1999 SN - 3-540-63920-9 SP - 403 EP - 422 PB - Springer CY - Berlin ER - TY - CHAP A1 - Mayer, Claudia T1 - Innovation und Kommunikation T2 - Innovation durch Kooperation : wie der Mittelstand durch Zusammenarbeit mit den Hochschulen seine Wettbewerbsfähigkeit steigert : Festschrift für Prof. Dr. rer. nat. Johannes Gartzen / Thomas Gartzen, Ute Gartzen (Hrsg.) Y1 - 2013 SN - 978-3-86359-136-6 SP - 145 EP - 149 PB - Apprimus Verlag CY - Aachen ER - TY - CHAP A1 - Müller, Tim M. A1 - Altherr, Lena A1 - Ahola, Marja A1 - Schabel, Samuel A1 - Pelz, Peter F. T1 - Optimizing pressure screen systems in paper recycling: optimal system layout, component selection and operation N2 - Around 60% of the paper worldwide is made from recovered paper. Especially adhesive contaminants, so called stickies, reduce paper quality. To remove stickies but at the same time keep as many valuable fibers as possible, multi-stage screening systems with several interconnected pressure screens are used. When planning such systems, suitable screens have to be selected and their interconnection as well as operational parameters have to be defined considering multiple conflicting objectives. In this contribution, we present a Mixed-Integer Nonlinear Program to optimize system layout, component selection and operation to find a suitable trade-off between output quality and yield. KW - Mixed-integer nonlinear problem KW - MINLP KW - Process engineering KW - Paper recycling KW - Multi-criteria optimization Y1 - 2018 SN - 978-3-030-18499-5 U6 - http://dx.doi.org/10.1007/978-3-030-18500-8_44 SP - 355 EP - 361 PB - Springer CY - Cham ER - TY - CHAP A1 - Niemueller, T. A1 - Lakemeyer, G. A1 - Reuter, S. A1 - Jeschke, S. A1 - Ferrein, Alexander T1 - Benchmarking of Cyber-Physical Systems in Industrial Robotics: The RoboCup Logistics League as a CPS Benchmark Blueprint T2 - Cyber-Physical Systems: Foundations, Principles and Applications N2 - In the future, we expect manufacturing companies to follow a new paradigm that mandates more automation and autonomy in production processes. Such smart factories will offer a variety of production technologies as services that can be combined ad hoc to produce a large number of different product types and variants cost-effectively even in small lot sizes. This is enabled by cyber-physical systems that feature flexible automated planning methods for production scheduling, execution control, and in-factory logistics. During development, testbeds are required to determine the applicability of integrated systems in such scenarios. Furthermore, benchmarks are needed to quantify and compare system performance in these industry-inspired scenarios at a comprehensible and manageable size which is, at the same time, complex enough to yield meaningful results. In this chapter, based on our experience in the RoboCup Logistics League (RCLL) as a specific example, we derive a generic blueprint for how a holistic benchmark can be developed, which combines a specific scenario with a set of key performance indicators as metrics to evaluate the overall integrated system and its components. KW - Smart factory KW - Industry 4.0 KW - Cyber-physical systems KW - Multi-robot systems KW - Autonomous mobile robots Y1 - 2017 U6 - http://dx.doi.org/10.1016/B978-0-12-803801-7.00013-4 SP - 193 EP - 207 PB - Academic Press CY - London ER -