TY - CHAP A1 - Alhaskir, Mohamed A1 - Tschesche, Matteo A1 - Linke, Florian A1 - Schriewer, Elisabeth A1 - Weber, Yvonne A1 - Wolking, Stefan A1 - Röhrig, Rainer A1 - Koch, Henner A1 - Kutafina, Ekaterina ED - Röhrig, Rainer ED - Grabe, Niels ED - Haag, Martin ED - Hübner, Ursula ED - Sax, Ulrich ED - Schmidt, Carsten Oliver ED - Sedlmayr, Martin ED - Zapf, Antonia T1 - ECG matching: an approach to synchronize ECG datasets for data quality comparisons T2 - Proceedings of the 68th Annual Meeting of the German Association of Medical Informatics, Biometry, and Epidemiology e.V. (gmds) 2023 N2 - Clinical assessment of newly developed sensors is important for ensuring their validity. Comparing recordings of emerging electrocardiography (ECG) systems to a reference ECG system requires accurate synchronization of data from both devices. Current methods can be inefficient and prone to errors. To address this issue, three algorithms are presented to synchronize two ECG time series from different recording systems: Binned R-peak Correlation, R-R Interval Correlation, and Average R-peak Distance. These algorithms reduce ECG data to their cyclic features, mitigating inefficiencies and minimizing discrepancies between different recording systems. We evaluate the performance of these algorithms using high-quality data and then assess their robustness after manipulating the R-peaks. Our results show that R-R Interval Correlation was the most efficient, whereas the Average R-peak Distance and Binned R-peak Correlation were more robust against noisy data. KW - Electrocardiography KW - Wearable electronic device KW - Sensors comparison KW - Time-series synchronization Y1 - 2023 SN - 978-1-64368-428-4 (Print) SN - 978-1-64368-429-1 (Online) U6 - https://doi.org/10.3233/SHTI230718 N1 - Proceedings of the 68th Annual Meeting of the German Association of Medical Informatics, Biometry, and Epidemiology e.V. (gmds) 2023, 17. - 21.9.23, Heilbronn, Germany Part of the series: Studies in Health Technology and Informatics VL - 307 SP - 225 EP - 232 PB - IOS Press ER - TY - CHAP A1 - Neugebauer, Georg A1 - Brutschy, Lucas A1 - Meyer, Ulrike A1 - Wetzel, Susanne ED - Garcia-Alfaro, Joaquin ED - Lioudakis, Georgios ED - Cuppens-Boulahia, Nora ED - Foley, Simon ED - Fitzgerald, William M. T1 - Privacy-preserving multi-party reconciliation secure in the malicious model T2 - DPM 2013, SETOP 2013: Data Privacy Management and Autonomous Spontaneous Security N2 - The problem of fair and privacy-preserving ordered set reconciliation arises in a variety of applications like auctions, e-voting, and appointment reconciliation. While several multi-party protocols have been proposed that solve this problem in the semi-honest model, there are no multi-party protocols that are secure in the malicious model so far. In this paper, we close this gap. Our newly proposed protocols are shown to be secure in the malicious model based on a variety of novel non-interactive zero-knowledge-proofs. We describe the implementation of our protocols and evaluate their performance in comparison to protocols solving the problem in the semi-honest case. KW - Privacy-enhancing technologies KW - Secure multi-party computation KW - Cryptographic protocols KW - Zero-knowledge proofs KW - Malicious model Y1 - 2014 SN - 978-3-642-54567-2 (Print) SN - 978-3-642-54568-9 (Online) U6 - https://doi.org/10.1007/978-3-642-54568-9_12 N1 - 8th International Workshop, DPM 2013, and 6th International Workshop, SETOP 2013, Egham, UK, September 12-13, 2013. Part of the Lecture Notes in Computer Science book series (LNSC,volume 8247) SP - 178 EP - 193 PB - Springer CY - Berlin ER - TY - CHAP A1 - Viehmann, Tarik A1 - Limpert, Nicolas A1 - Hofmann, Till A1 - Henning, Mike A1 - Ferrein, Alexander A1 - Lakemeyer, Gerhard ED - Eguchi, Amy ED - Lau, Nuno ED - Paetzel-Prüsmann, Maike ED - Wanichanon, Thanapat T1 - Winning the RoboCup logistics league with visual servoing and centralized goal reasoning T2 - RoboCup 2022: Robot World Cup XXV N2 - The RoboCup Logistics League (RCLL) is a robotics competition in a production logistics scenario in the context of a Smart Factory. In the competition, a team of three robots needs to assemble products to fulfill various orders that are requested online during the game. This year, the Carologistics team was able to win the competition with a new approach to multi-agent coordination as well as significant changes to the robot’s perception unit and a pragmatic network setup using the cellular network instead of WiFi. In this paper, we describe the major components of our approach with a focus on the changes compared to the last physical competition in 2019. Y1 - 2023 SN - 978-3-031-28468-7 (Print) SN - 978-3-031-28469-4 (Online) U6 - https://doi.org/https://doi.org/10.1007/978-3-031-28469-4_25 N1 - Robot World Cup, RoboCup 2022. 17. July 2023. Bangkok, Thailand. Part of the Lecture Notes in Computer Science book series (LNAI,volume 13561) SP - 300 EP - 312 PB - Springer CY - Cham ER - TY - CHAP A1 - Zähl, Philipp M. A1 - Theis, Sabine A1 - Wolf, Martin R. A1 - Köhler, Klemens ED - Chen, Jessie Y. C. ED - Fragomeni, Gino T1 - Teamwork in software development and what personality has to do with it - an overview T2 - Virtual, Augmented and Mixed Reality N2 - Due to the increasing complexity of software projects, software development is becoming more and more dependent on teams. The quality of this teamwork can vary depending on the team composition, as teams are always a combination of different skills and personality types. This paper aims to answer the question of how to describe a software development team and what influence the personality of the team members has on the team dynamics. For this purpose, a systematic literature review (n=48) and a literature search with the AI research assistant Elicit (n=20) were conducted. Result: A person’s personality significantly shapes his or her thinking and actions, which in turn influences his or her behavior in software development teams. It has been shown that team performance and satisfaction can be strongly influenced by personality. The quality of communication and the likelihood of conflict can also be attributed to personality. KW - Teamwork KW - Software KW - Personality KW - Performance KW - Elicit Y1 - 2023 SN - 978-3-031-35633-9 (Print) SN - 978-3-031-35634-6 (Online) U6 - https://doi.org/10.1007/978-3-031-35634-6_10 N1 - Virtual, Augmented and Mixed Reality: 15th International Conference. VAMR 2023. Held as Part of the 25th HCI International Conference. HCII 2023. Copenhagen, Denmark. July 23–28, 2023. SP - 130 EP - 153 PB - Springer CY - Cham ER - TY - CHAP A1 - Arndt, Tobias A1 - Conzen, Max A1 - Elsen, Ingo A1 - Ferrein, Alexander A1 - Galla, Oskar A1 - Köse, Hakan A1 - Schiffer, Stefan A1 - Tschesche, Matteo T1 - Anomaly detection in the metal-textile industry for the reduction of the cognitive load of quality control workers T2 - PETRA '23: Proceedings of the 16th International Conference on PErvasive Technologies Related to Assistive Environments N2 - This paper presents an approach for reducing the cognitive load for humans working in quality control (QC) for production processes that adhere to the 6σ -methodology. While 100% QC requires every part to be inspected, this task can be reduced when a human-in-the-loop QC process gets supported by an anomaly detection system that only presents those parts for manual inspection that have a significant likelihood of being defective. This approach shows good results when applied to image-based QC for metal textile products. KW - Datasets KW - Neural networks KW - Anomaly detection KW - Quality control KW - Process optimization Y1 - 2023 SN - 9798400700699 U6 - https://doi.org/10.1145/3594806.3596558 N1 - PETRA '23: Proceedings of the 16th International Conference on PErvasive Technologies Related to Assistive Environments, Corfu, Greece, July 5 - 7, 2023 SP - 535 EP - 542 PB - ACM ER - TY - CHAP A1 - Neth, Jannik A1 - Schuba, Marko A1 - Brodkorb, Karsten A1 - Neugebauer, Georg A1 - Höner, Tim A1 - Hack, Sacha T1 - Digital forensics triage app for android T2 - ARES '23: Proceedings of the 18th International Conference on Availability, Reliability and Security N2 - Digital forensics of smartphones is of utmost importance in many criminal cases. As modern smartphones store chats, photos, videos etc. that can be relevant for investigations and as they can have storage capacities of hundreds of gigabytes, they are a primary target for forensic investigators. However, it is exactly this large amount of data that is causing problems: extracting and examining the data from multiple phones seized in the context of a case is taking more and more time. This bears the risk of wasting a lot of time with irrelevant phones while there is not enough time left to analyze a phone which is worth examination. Forensic triage can help in this case: Such a triage is a preselection step based on a subset of data and is performed before fully extracting all the data from the smartphone. Triage can accelerate subsequent investigations and is especially useful in cases where time is essential. The aim of this paper is to determine which and how much data from an Android smartphone can be made directly accessible to the forensic investigator – without tedious investigations. For this purpose, an app has been developed that can be used with extremely limited storage of data in the handset and which outputs the extracted data immediately to the forensic workstation in a human- and machine-readable format. KW - Android KW - Digital triage KW - Triage-app Y1 - 2023 SN - 9798400707728 U6 - https://doi.org/10.1145/3600160.3605017 N1 - ARES 2023: The 18th International Conference on Availability, Reliability and Security. August 29 - September 1, 2023. Benevento, Italy. PB - ACM ER - TY - CHAP A1 - Küppers, Malte A1 - Schuba, Marko A1 - Neugebauer, Georg A1 - Höner, Tim A1 - Hack, Sacha T1 - Security analysis of the KNX smart building protocol T2 - ARES '23: Proceedings of the 18th International Conference on Availability, Reliability and Security N2 - KNX is a protocol for smart building automation, e.g., for automated heating, air conditioning, or lighting. This paper analyses and evaluates state-of-the-art KNX devices from manufacturers Merten, Gira and Siemens with respect to security. On the one hand, it is investigated if publicly known vulnerabilities like insecure storage of passwords in software, unencrypted communication, or denialof-service attacks, can be reproduced in new devices. On the other hand, the security is analyzed in general, leading to the discovery of a previously unknown and high risk vulnerability related to so-called BCU (authentication) keys. Y1 - 2023 U6 - https://doi.org/10.1145/3600160.3605167 N1 - ARES 2023: The 18th International Conference on Availability, Reliability and Security. August 29 - September 1, 2023. Benevento, Italy. Article No.: 87 SP - 1 EP - 7 PB - ACM ER - TY - CHAP A1 - Galdi, Chiara A1 - Hartung, Frank A1 - Dugelay, Jean-Luc T1 - Videos versus still images: Asymmetric sensor pattern noise comparison on mobile phones T2 - Electronic Imaging N2 - Nowadays, the most employed devices for recoding videos or capturing images are undoubtedly the smartphones. Our work investigates the application of source camera identification on mobile phones. We present a dataset entirely collected by mobile phones. The dataset contains both still images and videos collected by 67 different smartphones. Part of the images consists in photos of uniform backgrounds, especially collected for the computation of the RSPN. Identifying the source camera given a video is particularly challenging due to the strong video compression. The experiments reported in this paper, show the large variation in performance when testing an highly accurate technique on still images and videos. KW - Image Forensics KW - Mobile Phones KW - Image Database Y1 - 2017 U6 - https://doi.org/10.2352/ISSN.2470-1173.2017.7.MWSF-331 SN - 2470-1173 N1 - IS&T International Symposium on Electronic Imaging 2017 Media Watermarking, Security, and Forensics 2017 SP - 100 EP - 103 PB - Society for Imaging Science and Technology CY - Springfield, Virginia ER - TY - CHAP A1 - Schulte-Tigges, Joschua A1 - Matheis, Dominik A1 - Reke, Michael A1 - Walter, Thomas A1 - Kaszner, Daniel ED - Krömker, Heidi T1 - Demonstrating a V2X enabled system for transition of control and minimum risk manoeuvre when leaving the operational design domain T2 - HCII 2023: HCI in Mobility, Transport, and Automotive Systems N2 - Modern implementations of driver assistance systems are evolving from a pure driver assistance to a independently acting automation system. Still these systems are not covering the full vehicle usage range, also called operational design domain, which require the human driver as fall-back mechanism. Transition of control and potential minimum risk manoeuvres are currently research topics and will bridge the gap until full autonomous vehicles are available. The authors showed in a demonstration that the transition of control mechanisms can be further improved by usage of communication technology. Receiving the incident type and position information by usage of standardised vehicle to everything (V2X) messages can improve the driver safety and comfort level. The connected and automated vehicle’s software framework can take this information to plan areas where the driver should take back control by initiating a transition of control which can be followed by a minimum risk manoeuvre in case of an unresponsive driver. This transition of control has been implemented in a test vehicle and was presented to the public during the IEEE IV2022 (IEEE Intelligent Vehicle Symposium) in Aachen, Germany. KW - V2X KW - Transiton of Control KW - Minimum Risk Manoeuvre KW - Operational Design Domain KW - Connected Automated Vehicle Y1 - 2023 SN - 978-3-031-35677-3 (Print) SN - 978-3-031-35678-0 (Online) U6 - https://doi.org/10.1007/978-3-031-35678-0_12 N1 - 5th International Conference, MobiTAS 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023. SP - 200 EP - 210 PB - Springer CY - Cham ER - TY - CHAP A1 - Nikolovski, Gjorgji A1 - Limpert, Nicolas A1 - Nessau, Hendrik A1 - Reke, Michael A1 - Ferrein, Alexander T1 - Model-predictive control with parallelised optimisation for the navigation of autonomous mining vehicles T2 - 2023 IEEE Intelligent Vehicles Symposium (IV) N2 - The work in modern open-pit and underground mines requires the transportation of large amounts of resources between fixed points. The navigation to these fixed points is a repetitive task that can be automated. The challenge in automating the navigation of vehicles commonly used in mines is the systemic properties of such vehicles. Many mining vehicles, such as the one we have used in the research for this paper, use steering systems with an articulated joint bending the vehicle’s drive axis to change its course and a hydraulic drive system to actuate axial drive components or the movements of tippers if available. To address the difficulties of controlling such a vehicle, we present a model-predictive approach for controlling the vehicle. While the control optimisation based on a parallel error minimisation of the predicted state has already been established in the past, we provide insight into the design and implementation of an MPC for an articulated mining vehicle and show the results of real-world experiments in an open-pit mine environment. KW - Mpc KW - Control KW - Path-following KW - Navigation KW - Automation Y1 - 2023 SN - 979-8-3503-4691-6 (Online) SN - 979-8-3503-4692-3 (Print) U6 - https://doi.org/10.1109/IV55152.2023.10186806 N1 - IEEE Symposium on Intelligent Vehicle, 4.-7. June 2023, Anchorage, AK, USA. PB - IEEE ER - TY - CHAP A1 - Elsen, Ingo A1 - Kraiss, Karl-Friedrich A1 - Krumbiegel, Dirk T1 - Pixel based 3D object recognition with bidirectional associative memories T2 - International Conference on Neural Networks 1997 N2 - This paper addresses the pixel based recognition of 3D objects with bidirectional associative memories. Computational power and memory requirements for this approach are identified and compared to the performance of current computer architectures by benchmarking different processors. It is shown, that the performance of special purpose hardware, like neurocomputers, is between one and two orders of magnitude higher than the performance of mainstream hardware. On the other hand, the calculation of small neural networks is performed more efficiently on mainstream processors. Based on these results a novel concept is developed, which is tailored for the efficient calculation of bidirectional associative memories. The computational efficiency is further enhanced by the application of algorithms and storage techniques which are matched to characteristics of the application at hand. Y1 - 1997 SN - 0-7803-4122-8 N1 - June 9 - 12, 1997, Westin Galleria Hotel Houston, Texas, USA. SP - 1679 EP - 1684 PB - IEEE CY - New York ER - TY - CHAP A1 - Elsen, Ingo T1 - A pixel based approach to view based object recognition with self-organizing neural networks T2 - IECON'98. Proceedings of the 24th Annual Conference of the IEEE Industrial Electronics Society N2 - This paper addresses the pixel based classification of three dimensional objects from arbitrary views. To perform this task a coding strategy, inspired by the biological model of human vision, for pixel data is described. The coding strategy ensures that the input data is invariant against shift, scale and rotation of the object in the input domain. The image data is used as input to a class of self organizing neural networks, the Kohonen-maps or self-organizing feature maps (SOFM). To verify this approach two test sets have been generated: the first set, consisting of artificially generated images, is used to examine the classification properties of the SOFMs; the second test set examines the clustering capabilities of the SOFM when real world image data is applied to the network after it has been preprocessed to be invariant against shift, scale and rotation. It is shown that the clustering capability of the SOFM is strongly dependant on the invariance coding of the images. Y1 - 1998 SN - 0-7803-4503-7 U6 - https://doi.org/10.1109/IECON.1998.724032 N1 - Aachen, 31 August 1998 - 04 September 1998 SP - 2040 EP - 2044 PB - IEEE CY - New York ER - TY - CHAP A1 - Walter, Peter A1 - Elsen, Ingo A1 - Müller, Holger A1 - Kraiss, Karl-Friedrich T1 - 3D object recognition with a specialized mixtures of experts architecture T2 - IJCNN'99. International Joint Conference on Neural Networks. Proceedings N2 - Aim of the AXON2 project (Adaptive Expert System for Object Recogniton using Neuml Networks) is the development of an object recognition system (ORS) capable of recognizing isolated 3d objects from arbitrary views. Commonly, classification is based on a single feature extracted from the original image. Here we present an architecture adapted from the Mixtures of Eaqerts algorithm which uses multiple neuml networks to integmte different features. During tmining each neural network specializes in a subset of objects or object views appropriate to the properties of the corresponding feature space. In recognition mode the system dynamically chooses the most relevant features and combines them with maximum eficiency. The remaining less relevant features arz not computed and do therefore not decelerate the-recognition process. Thus, the algorithm is well suited for ml-time applications. Y1 - 1999 SN - 0-7803-5529-6 U6 - https://doi.org/10.1109/IJCNN.1999.836243 SN - 1098-7576 N1 - Washington, DC 10-16.07.1999 SP - 3563 EP - 3568 PB - IEEE CY - New York ER - TY - CHAP A1 - Dey, Thomas A1 - Elsen, Ingo A1 - Ferrein, Alexander A1 - Frauenrath, Tobias A1 - Reke, Michael A1 - Schiffer, Stefan ED - Makedon, Fillia T1 - CO2 Meter: a do-it-yourself carbon dioxide measuring device for the classroom T2 - PETRA '21: Proceedings of the 14th Pervasive Technologies Related to Assistive Environments Conference N2 - In this paper we report on CO2 Meter, a do-it-yourself carbon dioxide measuring device for the classroom. Part of the current measures for dealing with the SARS-CoV-2 pandemic is proper ventilation in indoor settings. This is especially important in schools with students coming back to the classroom even with high incidents rates. Static ventilation patterns do not consider the individual situation for a particular class. Influencing factors like the type of activity, the physical structure or the room occupancy are not incorporated. Also, existing devices are rather expensive and often provide only limited information and only locally without any networking. This leaves the potential of analysing the situation across different settings untapped. Carbon dioxide level can be used as an indicator of air quality, in general, and of aerosol load in particular. Since, according to the latest findings, SARS-CoV-2 can be transmitted primarily in the form of aerosols, carbon dioxide may be used as a proxy for the risk of a virus infection. Hence, schools could improve the indoor air quality and potentially reduce the infection risk if they actually had measuring devices available in the classroom. Our device supports schools in ventilation and it allows for collecting data over the Internet to enable a detailed data analysis and model generation. First deployments in schools at different levels were received very positively. A pilot installation with a larger data collection and analysis is underway. KW - embedded hardware KW - sensor networks KW - information systems KW - education KW - do-it-yourself Y1 - 2021 SN - 9781450387927 U6 - https://doi.org/10.1145/3453892.3462697 N1 - PETRA '21: The 14th PErvasive Technologies Related to Assistive Environments Conference Corfu Greece 29 June 2021- 2 July 2021 SP - 292 EP - 299 PB - Association for Computing Machinery CY - New York ER - TY - CHAP A1 - Altherr, Lena A1 - Conzen, Max A1 - Elsen, Ingo A1 - Frauenrath, Tobias A1 - Lyrmann, Andreas ED - Reiff-Stephan, Jörg ED - Jäkel, Jens ED - Schwarz, André T1 - Sensor retrofitting of existing buildings in an interdisciplinary teaching project at university level T2 - Tagungsband AALE 2023 : mit Automatisierung gegen den Klimawandel N2 - Existing residential buildings have an average lifetime of 100 years. Many of these buildings will exist for at least another 50 years. To increase the efficiency of these buildings while keeping costs at reasonable rates, they can be retrofitted with sensors that deliver information to central control units for heating, ventilation and electricity. This retrofitting process should happen with minimal intervention into existing infrastructure and requires new approaches for sensor design and data transmission. At FH Aachen University of Applied Sciences, students of different disciplines work together to learn how to design, build, deploy and operate such sensors. The presented teaching project already created a low power design for a combined CO2, temperature and humidity measurement device that can be easily integrated into most home automation systems KW - Building Automation KW - Smart Building KW - CO2 KW - Carbon Dioxide KW - Education Y1 - 2023 SN - 978-3-910103-01-6 U6 - https://doi.org/10.33968/2023.04 N1 - 19. AALE-Konferenz. Luxemburg, 08.03.-10.03.2023. BTS Connected Buildings & Cities Luxemburg (Tagungsband unter https://doi.org/10.33968/2023.01) SP - 31 EP - 40 PB - le-tex publishing services GmbH CY - Leipzig ER - TY - CHAP A1 - Chircu, Alina A1 - Czarnecki, Christian A1 - Friedmann, Daniel A1 - Pomaskow, Johanna A1 - Sultanow, Eldar T1 - Towards a Digital Twin of Society T2 - Proceedings of the 56th Hawaii International Conference on System Sciences 2023 N2 - This paper describes the potential for developing a digital twin of society- a dynamic model that can be used to observe, analyze, and predict the evolution of various societal aspects. Such a digital twin can help governmental agencies and policy makers in interpreting trends, understanding challenges, and making decisions regarding investments or policies necessary to support societal development and ensure future prosperity. The paper reviews related work regarding the digital twin paradigm and its applications. The paper presents a motivating case study- an analysis of opportunities and challenges faced by the German federal employment agency, Bundesagentur f¨ur Arbeit (BA), proposes solutions using digital twins, and describes initial proofs of concept for such solutions. KW - Digital twin KW - Digital transformation KW - Prototype KW - Society KW - Stress testing Y1 - 2023 SN - 978-0-9981331-6-4 N1 - 56th Hawaii International Conference on System Sciences, HICSS 2023, Maui, Hawaii, USA, January 3-6, 2023 SP - 6748 EP - 6757 PB - University of Hawai'i CY - Honolulu ER - TY - CHAP A1 - Czarnecki, Christian A1 - Heuser, Marcus A1 - Spiliopoulou, Myra ED - Irani, Zahir T1 - How does the implementation of a next generation network influence a telecommunication company? T2 - European and Mediterranean Conference on Information Systems N2 - As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN. KW - Next Generation Network KW - Business Engineering KW - Telecommunication Y1 - 2009 SN - 9781902316697 N1 - European and Mediterranean Conference on Information Systems 2009 (EMCIS2009), July 13-14, 2009, Crowne Plaza Hotel, Izmir SP - 1 EP - 11 PB - Brunel University CY - London ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Nursinski-Stolberg, André A1 - Gangatharan, Kiritharan A1 - Czarnecki, Christian ED - Mayr, Heinrich C. ED - Pinzger, Martin T1 - Development of a subject-oriented reference process model for the telecommunications industry T2 - GI Edition Proceedings Band 259 INFORMATIK 2016 N2 - Generally the usage of reference models can be structured top-down or bottom-up. The practical need of agile change and flexible organizational implementation requires a consistent mapping to an operational level. In this context, well-established reference process models are typically structured top-down. The subject-oriented Business Process Management (sBPM) offers a modeling concept that is structured bottom-up and concentrates on the process actors on an operational level. This paper applies sBPM to the enhanced Telecom Operations Map (eTOM), a well-accepted reference process model in the telecommunications industry. The resulting design artifact is a concrete example for a combination of a bottom-up and top-down developed reference model. The results are evaluated and confirmed in practical context through the involvement of the industry body TMForum. KW - Subject-oriented Business Process Management KW - Reference Process Model KW - eTOM KW - Telecommunications Industry. Y1 - 2016 SN - 9783885796534 SN - 1617-5468 N1 - 26.-30. September 2016, Klagenfurt. SP - 699 EP - 712 PB - Gesellschaft für Informatik e.V. CY - Bonn ER - TY - CHAP A1 - Czarnecki, Christian A1 - Dietze, Christian ED - Maedche, Alexander ED - vom Brocke, Jan ED - Hevner, Alan T1 - Domain-Specific reference modeling in the telecommunications industry T2 - DESRIST 2017: Designing the Digital Transformation N2 - The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective. KW - enhanced Telecom Operations Map (eTOM) KW - Process reference model KW - Process design KW - Map (eTOM) Process reference model Process design Telecommunications industry Y1 - 2017 SN - 978-3-319-59144-5 SN - 978-3-319-59143-8 U6 - https://doi.org/10.1007/978-3-319-59144-5_19 N1 - Designing the Digital Transformation 12th International Conference, DESRIST 2017, Karlsruhe, Germany, May 30 - June 1, 2017. SP - 313 EP - 329 PB - Springer CY - Cham ER -