TY  - CHAP
A1  - Czarnecki, Christian
A1  - Heuser, Marcus
A1  - Spiliopoulou, Myra
ED  - Irani, Zahir
T1  - How does the implementation of a next generation network influence a telecommunication company?
T2  - European and Mediterranean Conference on Information Systems
N2  - As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN.
KW  - Next Generation Network
KW  - Business Engineering
KW  - Telecommunication
Y1  - 2009
SN  - 9781902316697
N1  - European and Mediterranean Conference on Information Systems 2009 (EMCIS2009), July 13-14, 2009, Crowne Plaza Hotel, Izmir
SP  - 1
EP  - 11
PB  - Brunel University
CY  - London
ER  - 
TY  - JOUR
A1  - Czarnecki, Christian
A1  - Heuser, Marcus
A1  - Krämer, Christian
A1  - Stummer, Christoph
A1  - Theisinger, Felix
A1  - Wettklo, Michael
T1  - How to get more customer satisfaction :  Erfolg im Wettbewerb durch kundenzentrierte Prozesse
JF  - Detecon Management Report
N2  - Unternehmen sind in der Regel überzeugt, dass sie die Bedürfnisse ihrer Kunden in den Mittelpunkt stellen. Aber in der direkten Interaktion mit dem Kunden zeigen sie häufig Schwächen. Der folgende Beitrag illustriert, wie durch eine konsequente Ausrichtung der Wertschöpfungsprozesse auf die zentralen Kundenbedürfnisse ein Dreifacheffekt erzielt werden kann: Nachhaltig erhöhte Kundenzufriedenheit, gesteigerte Effizienz und eine Differenzierung im Wettbewerb.
Y1  - 2006
SN  - 1867-3147
IS  - 3
SP  - 29
EP  - 33
PB  - Detecon Internat. GmbH
CY  - Eschborn
ER  -