TY - JOUR A1 - Wrede, Oliver T1 - Mnemotechnik in graphischen Benutzeroberflächen JF - Form / Form-Diskurs : Zeitschrift für Design und Theorie. 1 (1996), H. 2 Y1 - 1996 ER - TY - JOUR A1 - Wrede, Oliver T1 - Wer nicht hören will muss sehen : ein Plädoyer für eine entwurfsbezogene Bildwissenschaft JF - Boxhorn. 12 (2005), H. Sehsturz Y1 - 2005 SP - 24 EP - 25 ER - TY - JOUR A1 - Wrede, Oliver T1 - Continuity in travel information JF - Information Design Journal N2 - This article discusses the contrast between the information transportation companies provide to travellers and that of their brand messaging. Companies’ brand messaging often portrays the service they provide as pleasant, stress free and perfect. Customers and users of the service, on the other hand, often describe their experience of the service as a negative one. This article suggests that the brand value would be greater if transportation companies paid more attention to the users’ experience when designing their information systems, particularly in worst case scenarios. Y1 - 2016 U6 - http://dx.doi.org/10.1075/idj.22.2.09wre SN - 0142-5471 N1 - Gedruckt vorhanden in der Bereichsbibliothek Boxgraben unter 53 Z 971-2016 (Magazin) VL - 22 IS - 2 SP - 172 EP - 178 PB - John Benjamins CY - Amsterdam ER -