TY  - CHAP
A1  - Bensberg, Frank
A1  - Auth, Gunnar
A1  - Czarnecki, Christian
ED  - Czarnecki, Christian
ED  - Fettke, Peter
T1  - Finding the perfect RPA match :  a criteria-based selection method for RPA solutions
T2  - Robotic process automation : Management, technology, applications
N2  - The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated
structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook.
KW  - robotic process automation
KW  - business process automation
KW  - commercial offthe- shelf solutions
KW  - software evaluation
KW  - software selection
Y1  - 2021
SN  - 978-3-11-067677-8
SN  - 978-3-11-067669-3
SN  - 9783110676686
U6  - http://dx.doi.org/10.1515/9783110676693-201
SP  - 47
EP  - 75
PB  - De Gruyter
CY  - Oldenbourg
ER  - 
TY  - CHAP
A1  - Auth, Gunnar
A1  - Czarnecki, Christian
A1  - Bensberg, Frank
ED  - Draude, Claude
ED  - Lange, Martin
ED  - Sick, Bernhard
ED  - Gesellschaft für Informatik e.V. (GI), 
T1  - Impact of robotic process automation on enterprise architectures
T2  - GI Edition Proceedings Band 295 INFORMATIK 2019, Workshop-Beiträge
N2  - The initial idea of Robotic Process Automation (RPA) is the automation of business processes through the presentation layer of existing application systems. For this simple emulation of user input and output by software robots, no changes of the systems and architecture is required. However, considering strategic aspects of aligning business and technology on an enterprise level as well as the growing capabilities of RPA driven by artificial intelligence, interrelations between RPA and Enterprise Architecture (EA) become visible and pose new questions. In this paper we discuss the relationship between RPA and EA in terms of perspectives and implications. As workin- progress we focus on identifying new questions and research opportunities related to RPA and EA.
KW  - Robotic Process Automation
KW  - Enterprise Architecture
KW  - Software Robots
Y1  - 2019
SN  - 9783885796893
U6  - http://dx.doi.org/10.18420/inf2019_ws05
SN  - 1617-5468
N1  - 50 Jahre Gesellschaft für Informatik – Informatik für Gesellschaft. 16. September, Kassel
SP  - 59
EP  - 65
PB  - Köllen
CY  - Bonn
ER  - 
TY  - CHAP
A1  - Bensberg, Frank
A1  - Auth, Gunnar
A1  - Czarnecki, Christian
A1  - Wörndle, Christopher
ED  - Kemal İlter, H.
T1  - Transforming literature-intensive research processes through text analytics – design, implementation and lessons learned
N2  - The continuing growth of scientific publications raises the question how research processes can be digitalized and thus realized more productively. Especially in information technology fields, research practice is characterized by a rapidly growing volume of publications. For the search process various information systems exist. However, the analysis of the published content is still a highly manual task. Therefore, we propose a text analytics system that allows a fully digitalized analysis of literature sources. We have realized a prototype by using EBSCO Discovery Service in combination with IBM Watson Explorer and demonstrated the results in real-life research projects. Potential addressees are research institutions, consulting firms, and decision-makers in politics and business practice.
KW  - Text analytics
KW  - Text mining
KW  - Literature review
KW  - Research process
Y1  - 2018
U6  - http://dx.doi.org/10.6084/m9.figshare.7582073.v1
N1  - 5th International Management Information Systems Conference.
October 24-26 2018, Ankara
ER  -