TY  - CHAP
A1  - Bensberg, Frank
A1  - Auth, Gunnar
A1  - Czarnecki, Christian
ED  - Czarnecki, Christian
ED  - Fettke, Peter
T1  - Finding the perfect RPA match :  a criteria-based selection method for RPA solutions
T2  - Robotic process automation : Management, technology, applications
N2  - The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated
structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook.
KW  - robotic process automation
KW  - business process automation
KW  - commercial offthe- shelf solutions
KW  - software evaluation
KW  - software selection
Y1  - 2021
SN  - 978-3-11-067677-8
SN  - 978-3-11-067669-3
SN  - 9783110676686
U6  - http://dx.doi.org/10.1515/9783110676693-201
SP  - 47
EP  - 75
PB  - De Gruyter
CY  - Oldenbourg
ER  -