TY - CHAP A1 - Eggert, Mathias A1 - Stanke, Max-Alexander T1 - Adoption of Integrated Voice Assistants in Health Care– Requirements and Design Guidelines T2 - 15th International Conference on Wirtschaftsinformatik, March 08-11, 2020 Potsdam, Germany Y1 - 2020 U6 - http://dx.doi.org/10.30844/wi_2020_k2-eggert SP - 1 EP - 16 ER - TY - CHAP A1 - Becker, Jörg A1 - Bergener, Philipp A1 - Breuker, Dominic A1 - Delfmann, Patrick A1 - Eggert, Mathias T1 - An Efficient Business Process Compliance Checking Approach T2 - Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT : IFIP WG 8.6 International Working Conference, Hamburg, Germany, September 22-24, 2011. Proceedings Y1 - 2011 U6 - http://dx.doi.org/10.1007/978-3-642-24148-2_19 SP - 282 EP - 287 PB - Springer CY - Berlin, Heidelberg ER - TY - CHAP A1 - Becker, Jörg A1 - Eggert, Mathias A1 - Bruning, Dennis A1 - Saat, Jan T1 - Applicability of Business Process Model Analysis Approaches – A Case Study in Financial Services Consulting T2 - Wirtschaftsinformatik Proceedings 2013 Y1 - 2013 N1 - 11th International Conference on Wirtschaftsinformatik, 27th February – 01st March 2013, Leipzig, Germany SP - 1181 EP - 1195 ER - TY - CHAP A1 - Eggert, Mathias A1 - Zähl, Philipp M. A1 - Wolf, Martin R. A1 - Haase, Martin ED - Cooper, Kendra M.L. ED - Bucchiarone, Antonio T1 - Applying leaderboards for quality improvement in software development projects T2 - Software Engineering for Games in Serious Contexts N2 - Software development projects often fail because of insufficient code quality. It is now well documented that the task of testing software, for example, is perceived as uninteresting and rather boring, leading to poor software quality and major challenges to software development companies. One promising approach to increase the motivation for considering software quality is the use of gamification. Initial research works already investigated the effects of gamification on software developers and come to promising. Nevertheless, a lack of results from field experiments exists, which motivates the chapter at hand. By conducting a gamification experiment with five student software projects and by interviewing the project members, the chapter provides insights into the changing programming behavior of information systems students when confronted with a leaderboard. The results reveal a motivational effect as well as a reduction of code smells. KW - Leaderboard KW - Gamification KW - Software testing KW - Software development Y1 - 2023 SN - 978-3-031-33337-8 (Print) SN - 978-3-031-33338-5 (Online) U6 - http://dx.doi.org/10.1007/978-3-031-33338-5_11 SP - 243 EP - 263 PB - Springer CY - Cham ER - TY - CHAP A1 - Eggert, Mathias A1 - Dyong, Julian T1 - Applying process mining in small and medium sized IT enterprises – challenges and guidelines T2 - International Conference on Business Process Management (BPM 2022) N2 - Process mining gets more and more attention even outside large enterprises and can be a major benefit for small and medium sized enterprises (SMEs) to gain competitive advantages. Applying process mining is challenging, particularly for SMEs because they have less resources and process maturity. So far, IS researchers analyzed process mining challenges with a focus on larger companies. This paper investigates the application of process mining by means of a case study and sheds light into the particular challenges of an IT SME. The results reveal 13 SME process mining challenges and seven guidelines to address them. In this way, the paper contributes to the understanding of process mining application in SME and shows similarities and differences to larger companies. KW - Process mining KW - Challenges KW - Guidelines KW - SME KW - Case Study Y1 - 2022 SN - 978-3-031-16103-2 U6 - http://dx.doi.org/10.1007/978-3-031-16103-2_11 SP - 125 EP - 142 PB - Springer CY - Cham ER - TY - JOUR A1 - Beverungen, Daniel A1 - Eggert, Mathias A1 - Voigt, Matthias A1 - Rosemann, Michael T1 - Augmenting Analytical CRM Strategies with Social BI JF - International Journal of Business Intelligence Research (IJBIR) Y1 - 2013 U6 - http://dx.doi.org/10.4018/ijbir.2013070103 SN - 1947-3591 VL - 4 IS - 3 SP - 32 EP - 49 PB - IGI Global CY - Hershey ER - TY - CHAP A1 - Eggert, Mathias A1 - Moulen, Tobias ED - D'Onofrio, Sara ED - Meinhardt, Stefan T1 - Auswahl von Geschäftsprozessen zur Anwendung von Robotic Process Automation – Vergleich relevanter Kriterien aus Theorie und Praxis T2 - Robotik in der Wirtschaftsinformatik N2 - Die Auswahl der passenden Geschäftsprozesse für eine Automatisierung mittels Robotic Process Automation (RPA) ist für den Erfolg von RPA-Projekten entscheidend. Das vorliegende Kapitel liefert dafür Selektionskriterien, die aus einer qualitativen Studie mit elf interviewten RPA-Experten aus dem Versicherungsumfeld resultieren. Das Ergebnis umfasst eine gewichtete Liste von sieben Dimensionen und 51 Prozesskriterien, welche die Automatisierung mit Softwarerobotern begünstigen beziehungsweise deren Nichterfüllung eine Umsetzung erschweren oder sogar verhindern. Die drei wichtigsten Kriterien zur Auswahl von Geschäftsprozessen für die Automatisierung mittels RPA umfassen die Entlastung der an dem Prozess mitwirkenden Mitarbeiter (Arbeitnehmerentlastung), die Ausführbarkeit des Prozesses mittels Regeln (Regelbasierte Prozessteuerung) sowie ein positiver Kosten-Nutzen-Vergleich. Auf diesen Ergebnissen aufbauend wird ein Vergleich mit den bereits bekannten Selektionskriterien aus der Literatur erstellt und diskutiert. Praktiker können die Ergebnisse verwenden, um eine systematische Auswahl von RPA-relevanten Prozessen vorzunehmen. Aus wissenschaftlicher Perspektive stellen die Ergebnisse eine Grundlage zur Erklärung des Erfolgs und Misserfolgs von RPA-Projekten dar. KW - Experteninterviews KW - Prozessauswahl KW - Selektionskriterien KW - Prozessverbesserung KW - Prozessautomatisierung KW - Robotic Process Automation Y1 - 2023 SN - 978-3-658-39620-6 (Print) SN - 978-3-658-39621-3 (Online) N1 - Vollständig überarbeiteter und erweiterter Beitrag basierend auf Eggert M, Moulen T (2020) Selektion von Geschäftsprozessen zur Anwendung von Robotic Process Automation am Beispiel einer Versicherung, 57(5):1150–1162 SP - 107 EP - 129 PB - Springer Vieweg CY - Wiesbaden ER - TY - CHAP A1 - Eggert, Mathias T1 - Big Data Research - How to Structure the Changes of the Past Decade? T2 - The Art of Structuring N2 - In the past decade, many IS researchers focused on researching the phenomenon of Big Data. At the same time, the relevance of data protection gets more attention than ever before. In particular, since the enactment of the European General Data Protection Regulation in May 2018 Information Systems research should provide answers for protecting personal data. The article at hand presents a structuring framework for Big Data research outcome and the consideration of data protection. IS Researchers might use the framework in order to structure Big Data literature and to identify research gaps that should be addressed in the future. Y1 - 2019 SN - 978-3-030-06234-7 U6 - http://dx.doi.org/10.1007/978-3-030-06234-7_26 SP - 271 EP - 281 PB - Springer CY - Cham ER - TY - JOUR A1 - Becker, Jörg A1 - Delfmann, Patrick A1 - Dietrich, Hanns-Alexander A1 - Steinhorst, Matthias A1 - Eggert, Mathias T1 - Business Process Compliance Checking — Applying and Evaluating a Generic Pattern Matching Approach for Conceptual Models in the Financial Sector JF - Information Systems Frontiers N2 - Given the strong increase in regulatory requirements for business processes the management of business process compliance becomes a more and more regarded field in IS research. Several methods have been developed to support compliance checking of conceptual models. However, their focus on distinct modeling languages and mostly linear (i.e., predecessor-successor related) compliance rules may hinder widespread adoption and application in practice. Furthermore, hardly any of them has been evaluated in a real-world setting. We address this issue by applying a generic pattern matching approach for conceptual models to business process compliance checking in the financial sector. It consists of a model query language, a search algorithm and a corresponding modelling tool prototype. It is (1) applicable for all graph-based conceptual modeling languages and (2) for different kinds of compliance rules. Furthermore, based on an applicability check, we (3) evaluate the approach in a financial industry project setting against its relevance for decision support of audit and compliance management tasks. Y1 - 2016 U6 - http://dx.doi.org/10.1007/s10796-014-9529-y SN - 1572-9419 VL - 18 IS - 2 SP - 359 EP - 405 PB - Springer CY - Berlin ER - TY - CHAP A1 - Becker, Jörg A1 - Eggert, Mathias A1 - Fleischer, Stefan A1 - Heddier, Marcel A1 - Knackstedt, Ralf T1 - Data Warehouse Design and Legal Visualization – The Applicability of H2 for Reporting T2 - Proceedings of the 23rd Australasian Conference on Information Systems 2012 Y1 - 2012 N1 - Australasian Conference on Information Systems (23rd : 2012 : Geelong, Victoria) ER -