TY  - CHAP
A1  - Czarnecki, Christian
A1  - Fettke, Peter
ED  - Czarnecki, Christian
ED  - Fettke, Peter
T1  - Robotic process automation :  Positioning, structuring, and framing the work
T2  - Robotic process automation : Management, technology, applications
N2  - Robotic process automation (RPA) has attracted increasing attention in research and practice. This chapter positions, structures, and frames the topic as an introduction to this book. RPA is understood as a broad concept that comprises a variety of concrete solutions. From a management perspective RPA offers an innovative approach for realizing automation potentials, whereas from a technical perspective the implementation based on software products and the impact of artificial intelligence (AI) and machine learning (ML) are relevant. RPA is industry-independent and can be used, for example, in finance, telecommunications, and the public sector. With respect to RPA this chapter discusses definitions, related approaches, a structuring framework, a research framework, and an inside as well as outside architectural view. Furthermore, it provides an overview of the book combined with short summaries of each chapter.
KW  - Robotic process automation
KW  - management
KW  - technology
KW  - applications
KW  - research framework
Y1  - 2021
SN  - 978-3-11-067668-6 (Print)
SN  - 978-3-11-067669-3 (PDF)
SN  - 978-3-11-067677-8 (ePub)
U6  - http://dx.doi.org/10.1515/9783110676693-202
SP  - 3
EP  - 24
PB  - De Gruyter
CY  - Oldenbourg
ER  -