TY  - CHAP
A1  - Czarnecki, Christian
A1  - Winkelmann, Axel
A1  - Spiliopoulou, Myra
ED  - Pokorny, Jaroslav
ED  - Repa, Vaclav
ED  - Richta, Karel
ED  - Wojtkowski, Wita
ED  - Linger, Henry
ED  - Barry, Chris
ED  - Lang, Michael
T1  - Making business systems in the telecommunication industry more customer-oriented
T2  - Information Systems Development : Business Systems and Services: Modeling and Development
N2  - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.
KW  - Business Process
KW  - Customer Orientation
KW  - Enterprise Architecture
KW  - Transformation Project
KW  - Telecommunication Industry
Y1  - 2011
SN  - 978-1-4419-9645-9 (Print)
SN  - 978-1-4419-9790-6 (Online)
U6  - https://doi.org/10.1007/978-1-4419-9790-6_14
N1  - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010.
SP  - 169
EP  - 180
PB  - Springer
CY  - New York
ER  - 
TY  - CHAP
A1  - Dachwald, Bernd
A1  - Xu, Changsheng
A1  - Feldmann, Marco
A1  - Plescher, Engelbert
T1  - IceMole : Development of a novel subsurface ice probe and testing of the first prototype on the Morteratsch Glacier
T2  - EGU General Assembly 2011 Vienna | Austria | 03 – 08 April 2011
N2  - We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named “IceMole”, is currently developed, built, and tested at the FH Aachen University of Applied Sciences’ Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth).
Y1  - 2011
ER  - 
TY  - CHAP
A1  - Dachwald, Bernd
A1  - Xu, Changsheng
A1  - Feldmann, Marco
A1  - Plescher, Engelbert
A1  - Digel, Ilya
A1  - Artmann, Gerhard
T1  - Development and testing of a subsurface probe for detection of life in deep ice : [abstract]
N2  - We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named “IceMole”, is currently developed, built, and tested at the FH Aachen University of Applied Sciences’ Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth).
KW  - Eisschicht
KW  - Sonde
KW  - subsurface probe
KW  - subsurface ice research
Y1  - 2011
ER  - 
TY  - CHAP
A1  - Dahmann, Peter
T1  - Stemme S10 VTX als multifunktionales Forschungsflugzeug
T2  - Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband
Y1  - 2011
SN  - 978-3-9321-8274-7
SP  - 357
EP  - 364
PB  - Dt. Gesellschaft für Luft- und Raumfahrt
CY  - Bonn
ER  - 
TY  - CHAP
A1  - Damm, Sebastian
A1  - Ritz, Thomas
A1  - Strauch, Jakob
ED  - Höpfner, Hagen
T1  - Muster und Cloud Computing als Plattformstrategie für mobile Unternehmenssoftware
T2  - Mobile und ubiquitäre Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185)
Y1  - 2011
SN  - 978-3-88579-279-6
SP  - 91
EP  - 104
PB  - Ges. für Informatik
CY  - Bonn
ER  - 
TY  - CHAP
A1  - Damm, Sebastian
A1  - Ritz, Thomas
A1  - Strauch, Jakob
T1  - Adaption of archetype patterns for mobile cloud-based business apps
T2  - 2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011
Y1  - 2011
SN  - 978-1-61284-938-6 (Print)
SN  - 978-1-61284-936-2 (E-Book)
U6  - https://doi.org/10.1109/PERCOMW.2011.5766849
SP  - 100
EP  - 105
PB  - IEEE Service Center
CY  - Piscataway, NJ
ER  - 
TY  - CHAP
A1  - Döring, Bernd
A1  - Kuhnhenne, Markus
A1  - Feldmann, Markus
T1  - Floor systems - key elements for sustainable multi-storey buildings
T2  - SB11 Helsinki World Sustainable Building Conference : 18. - 21.10.2011
Y1  - 2011
SP  - 1
EP  - 6
ER  - 
TY  - CHAP
A1  - Elsen, Ingo
A1  - Schmalzbauer, Michael
ED  - Reussner, Ralf
ED  - Grund, Matthias
ED  - Andreas, Oberweis
ED  - Tichy, Walter
T1  - Messsystematik zur Steuerung der Produkt- und Prozessqualität in Systemintegrationsprojekten – ein Erfahrungsbericht
T2  - Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe
N2  - Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erfüllung des „Teufelsdreiecks“, „In-Time“, „In-Budget“, „In-Quality“ gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualität essenziell, um die Einhaltung der Qualitätskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien für CMMI Level 3 erfüllt.
Y1  - 2011
SN  - 9783885792772
SN  - 1617-5468
PB  - Gesellschaft für Informatik eV
CY  - Bonn
ER  - 
TY  - CHAP
A1  - Fricke, Barbara
A1  - Ziolko, C.
A1  - Anthrakidis, Anette
A1  - Alexopoulos, Spiros
A1  - Hoffschmidt, Bernhard
A1  - Dillig, M.
A1  - Giese, F.
T1  - InnoSol - life cycle analysis of solar power tower plants
T2  - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain
Y1  - 2011
CY  - Granada
ER  - 
TY  - CHAP
A1  - Fuchs, Britta
A1  - Ritz, Thomas
A1  - Halbach, Bastian
A1  - Hartl, Florian
ED  - Marca, David A.
T1  - Blended shopping : interactivity and individualization
T2  - Proceedings of the International Conference on e-Business : Seville, Spain, 18 - 21 July 2011 ; [... integrated in the ICETE (International Conference on e-Business and Telecommunications) joint conference]
Y1  - 2011
SN  - 978-989-8425-70-6
SP  - 47
EP  - 52
PB  - SciTePress
CY  - [Lissabon]
ER  -