TY - CHAP A1 - Czarnecki, Christian ED - Eymann, Torsten T1 - Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg T2 - Tagungsband zum Doctoral Consortium der WI 2009 N2 - Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der Wertschöpfung beteiligten Unternehmen vorteilhaft ist. Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:703-opus-5462 SN - 1864-9300 SP - 11 EP - 23 PB - Universität Bayreuth Lehrstuhl für Wirtschaftsinformatik CY - Bayreuth ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - http://dx.doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Dachwald, Bernd A1 - Xu, Changsheng A1 - Feldmann, Marco A1 - Plescher, Engelbert T1 - IceMole : Development of a novel subsurface ice probe and testing of the first prototype on the Morteratsch Glacier T2 - EGU General Assembly 2011 Vienna | Austria | 03 – 08 April 2011 N2 - We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named “IceMole”, is currently developed, built, and tested at the FH Aachen University of Applied Sciences’ Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth). Y1 - 2011 ER - TY - CHAP A1 - Dachwald, Bernd A1 - Xu, Changsheng A1 - Feldmann, Marco A1 - Plescher, Engelbert A1 - Digel, Ilya A1 - Artmann, Gerhard T1 - Development and testing of a subsurface probe for detection of life in deep ice : [abstract] N2 - We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named “IceMole”, is currently developed, built, and tested at the FH Aachen University of Applied Sciences’ Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth). KW - Eisschicht KW - Sonde KW - subsurface probe KW - subsurface ice research Y1 - 2011 ER - TY - CHAP A1 - Dahmann, Peter T1 - Stemme S10 VTX als multifunktionales Forschungsflugzeug T2 - Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband Y1 - 2011 SN - 978-3-9321-8274-7 SP - 357 EP - 364 PB - Dt. Gesellschaft für Luft- und Raumfahrt CY - Bonn ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob ED - Höpfner, Hagen T1 - Muster und Cloud Computing als Plattformstrategie für mobile Unternehmenssoftware T2 - Mobile und ubiquitäre Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185) Y1 - 2011 SN - 978-3-88579-279-6 SP - 91 EP - 104 PB - Ges. für Informatik CY - Bonn ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob T1 - Adaption of archetype patterns for mobile cloud-based business apps T2 - 2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011 Y1 - 2011 SN - 978-1-61284-938-6 (Print) SN - 978-1-61284-936-2 (E-Book) U6 - http://dx.doi.org/10.1109/PERCOMW.2011.5766849 SP - 100 EP - 105 PB - IEEE Service Center CY - Piscataway, NJ ER - TY - CHAP A1 - Döring, Bernd A1 - Kuhnhenne, Markus A1 - Feldmann, Markus T1 - Floor systems - key elements for sustainable multi-storey buildings T2 - SB11 Helsinki World Sustainable Building Conference : 18. - 21.10.2011 Y1 - 2011 SP - 1 EP - 6 ER - TY - CHAP A1 - Elsen, Ingo A1 - Schmalzbauer, Michael ED - Reussner, Ralf ED - Grund, Matthias ED - Andreas, Oberweis ED - Tichy, Walter T1 - Messsystematik zur Steuerung der Produkt- und Prozessqualität in Systemintegrationsprojekten – ein Erfahrungsbericht T2 - Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe N2 - Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erfüllung des „Teufelsdreiecks“, „In-Time“, „In-Budget“, „In-Quality“ gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualität essenziell, um die Einhaltung der Qualitätskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien für CMMI Level 3 erfüllt. Y1 - 2011 SN - 9783885792772 SN - 1617-5468 PB - Gesellschaft für Informatik eV CY - Bonn ER - TY - CHAP A1 - Fricke, Barbara A1 - Ziolko, C. A1 - Anthrakidis, Anette A1 - Alexopoulos, Spiros A1 - Hoffschmidt, Bernhard A1 - Dillig, M. A1 - Giese, F. T1 - InnoSol - life cycle analysis of solar power tower plants T2 - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain Y1 - 2011 CY - Granada ER -