TY  - CHAP
A1  - Czarnecki, Christian
A1  - Hong, Chin-Gi
A1  - Schmitz, Manfred
A1  - Dietze, Christian
ED  - Urbach, Nils
ED  - Röglinger, Maximilian
ED  - Kautz, Karlheinz
ED  - Alias, Rose Alinda
ED  - Saunders, Carol
ED  - Wiener, Martin
T1  - Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe
T2  - Digitalization Cases Vol. 2 :  Mastering digital transformation for global business
N2  - Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.
Y1  - 2021
SN  - 978-3-030-80002-4 (Print)
SN  - 978-3-030-80003-1 (Online)
U6  - http://dx.doi.org/10.1007/978-3-030-80003-1
SP  - 123
EP  - 138
PB  - Springer
CY  - Cham
ER  -