TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Czarnecki, Christian ED - Eymann, Torsten T1 - Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg T2 - Tagungsband zum Doctoral Consortium der WI 2009 N2 - Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der Wertschöpfung beteiligten Unternehmen vorteilhaft ist. Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:703-opus-5462 SN - 1864-9300 SP - 11 EP - 23 PB - Universität Bayreuth Lehrstuhl für Wirtschaftsinformatik CY - Bayreuth ER - TY - CHAP A1 - Czarnecki, Christian A1 - Heuser, Marcus A1 - Spiliopoulou, Myra ED - Irani, Zahir T1 - How does the implementation of a next generation network influence a telecommunication company? T2 - European and Mediterranean Conference on Information Systems N2 - As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN. KW - Next Generation Network KW - Business Engineering KW - Telecommunication Y1 - 2009 SN - 9781902316697 N1 - European and Mediterranean Conference on Information Systems 2009 (EMCIS2009), July 13-14, 2009, Crowne Plaza Hotel, Izmir SP - 1 EP - 11 PB - Brunel University CY - London ER - TY - CHAP A1 - Endress, Tim A1 - Bragard, Michael T1 - Recording of efficiency-maps of low-power electric drive systems using a flexible matlab-based test bench T2 - 2017 IEEE 58th International Scientific Conference on Power and Electrical Engineering of Riga Technical University (RTUCON) N2 - This paper introduces a hardware setup to measure efficiency maps of low-power electric motors and their associated inverters. Here, the power of the device under test (DUT) ranges from some Watts to a few hundred Watts. The torque and speed of the DUT are measured independent of voltage and current in multiple load points. A Matlab-based software approach in combination with an open Texas-Instruments (TI) hardware setup ensures flexibility. Exemplarily, the efficiency field of a Permanent Magnet Synchronous Machine (PMSM) is measured to proof the concept. Brushless-DC (BLDC) motors can be tested as well. The nomenclature in this paper is based on the new European standard DIN EN 50598. Special attention is paid to the calculation of the measurement error. Y1 - 2017 SN - 978-1-5386-3846-0 U6 - https://doi.org/10.1109/RTUCON.2017.8124775 PB - IEEE CY - New York ER - TY - CHAP A1 - Cordes, Sven A1 - Gligorevic, Snjezana A1 - Blicharski, Peter T1 - Analysis of sine precision influence on DOA estimation using the MUSIC algorithm T2 - 2019 20th International Radar Symposium (IRS) Y1 - 2019 SN - 978-3-7369-9860-5 U6 - https://doi.org/10.23919/IRS.2019.8768162 SP - 1 EP - 10 ER - TY - CHAP A1 - Galdi, Chiara A1 - Hartung, Frank A1 - Dugelay, Jean-Luc T1 - Socrates: A database of realistic data for source camera recognition on smartphones T2 - Proceedings of the 8th International Conference on Pattern Recognition Applications and Methods - Volume 1: ICPRAM Y1 - 2019 SN - 978-989-758-351-3 U6 - https://doi.org/10.5220/0007403706480655 SP - 648 EP - 655 ER - TY - CHAP A1 - Schiffer, Fabian A1 - Bragard, Michael T1 - Cascaded LQ and Field-Oriented Control of a Mobile Inverse Pendulum (Segway) with Permanent Magnet Synchronous Machines T2 - 2019 20th International Conference on Research and Education in Mechatronics (REM) Y1 - 2019 SN - 978-1-5386-9257-8 U6 - https://doi.org/10.1109/REM.2019.8744101 SP - 1 EP - 8 ER - TY - CHAP A1 - Bragard, Michael A1 - Sube, Maike A1 - Schneider, Maike A1 - Jungemann, Christoph T1 - Introducing a Cross-University Bachelor’s Programme with Orientation Semester - Enabling a Permeable Academic Education System T2 - 2019 20th International Conference on Research and Education in Mechatronics (REM) Y1 - 2019 SN - 978-1-5386-9257-8 U6 - https://doi.org/10.1109/REM.2019.8744132 SP - 1 EP - 6 ER - TY - CHAP A1 - Wiegner, Jonas A1 - Volker, Hanno A1 - Mainz, Fabian A1 - Backes, Andreas A1 - Löken, Michael A1 - Hüning, Felix T1 - Wiegand-effect-powered wireless IoT sensor node T2 - ITG-Fb. 303: Sensoren und Messsysteme N2 - In this article we describe an Internet-of-Things sensing device with a wireless interface which is powered by the oftenoverlooked harvesting method of the Wiegand effect. The sensor can determine position, temperature or other resistively measurable quantities and can transmit the data via an ultra-low power ultra-wideband (UWB) data transmitter. With this approach we can energy-self-sufficiently acquire, process, and wirelessly transmit data in a pulsed operation. A proof-of-concept system was built up to prove the feasibility of the approach. The energy consumption of the system is analyzed and traced back in detail to the individual components, compared to the generated energy and processed to identify further optimization options. Based on the proof-of-concept, an application demonstrator was developed. Finally, we point out possible use cases. Y1 - 2022 SN - 978-3-8007-5835-7 N1 - Sensoren und Messsysteme - 21. ITG/GMA-Fachtagung, 10.05.2022 - 11.05.2022 in Nürnberg SP - 255 EP - 260 PB - VDE Verlag GmbH CY - Berlin ER - TY - CHAP A1 - Lorenz, Imke-Sophie A1 - Altherr, Lena A1 - Pelz, Peter F. ED - Neufeld, Janis S. ED - Buscher, Udo ED - Lasch, Rainer ED - Möst, Dominik ED - Schönberger, Jörn T1 - Assessing and Optimizing the Resilience of Water Distribution Systems Using Graph-Theoretical Metrics T2 - Operations Research Proceedings 2019 N2 - Water distribution systems are an essential supply infrastructure for cities. Given that climatic and demographic influences will pose further challenges for these infrastructures in the future, the resilience of water supply systems, i.e. their ability to withstand and recover from disruptions, has recently become a subject of research. To assess the resilience of a WDS, different graph-theoretical approaches exist. Next to general metrics characterizing the network topology, also hydraulic and technical restrictions have to be taken into account. In this work, the resilience of an exemplary water distribution network of a major German city is assessed, and a Mixed-Integer Program is presented which allows to assess the impact of capacity adaptations on its resilience. KW - OR 2019 KW - business analytics KW - decision analytics KW - digital economy KW - mathematical optimization Y1 - 2020 SN - 978-3-030-48439-2 SN - 978-3-030-48438-5 U6 - https://doi.org/10.1007/978-3-030-48439-2_63 N1 - Annual International Conference of the German Operations Research Society (GOR), Dresden, Germany, September 4-6, 2019 SP - 521 EP - 527 PB - Springer CY - Cham ER -