TY  - CHAP
A1  - Eggert, Mathias
A1  - Winkelmann, Axel
A1  - Lohmann, Patrick
A1  - Knackstedt, Ralf
T1  - The Regulatory Influence On Management Information Systems - A Contingency Perspective
T2  - ECIS 2013 Completed Research. 9
Y1  - 2013
N1  - Proceedings of the 21st European Conference on Information Systems
ER  - 
TY  - CHAP
A1  - Becker, Jörg
A1  - Eggert, Mathias
A1  - Winkelmann, Axel
A1  - Knackstedt, Ralf
T1  - Towards a Contingency Theory based Model of the Influence of Regulation on MIS
T2  - Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th -7 th 2011
Y1  - 2011
ER  - 
TY  - CHAP
A1  - Czarnecki, Christian
A1  - Winkelmann, Axel
A1  - Spiliopoulou, Myra
ED  - Pokorny, Jaroslav
ED  - Repa, Vaclav
ED  - Richta, Karel
ED  - Wojtkowski, Wita
ED  - Linger, Henry
ED  - Barry, Chris
ED  - Lang, Michael
T1  - Making business systems in the telecommunication industry more customer-oriented
T2  - Information Systems Development : Business Systems and Services: Modeling and Development
N2  - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.
KW  - Business Process
KW  - Customer Orientation
KW  - Enterprise Architecture
KW  - Transformation Project
KW  - Telecommunication Industry
Y1  - 2011
SN  - 978-1-4419-9645-9 (Print)
SN  - 978-1-4419-9790-6 (Online)
U6  - http://dx.doi.org/10.1007/978-1-4419-9790-6_14
N1  - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010.
SP  - 169
EP  - 180
PB  - Springer
CY  - New York
ER  - 
TY  - JOUR
A1  - Czarnecki, Christian
A1  - Winkelmann, Axel
A1  - Spiliopoulou, Myra
T1  - Services in electronic telecommunication markets: a framework for planning the virtualization of processes
JF  - Electronic Markets
N2  - The potential of electronic markets in enabling innovative product bundles through flexible and sustainable partnerships is not yet fully exploited in the telecommunication industry. One reason is that bundling requires seamless de-assembling and re-assembling of business processes, whilst processes in telecommunication companies are often product-dependent and hard to virtualize. We propose a framework for the planning of the virtualization of processes, intended to assist the decision maker in prioritizing the processes to be virtualized: (a) we transfer the virtualization pre-requisites stated by the Process Virtualization Theory in the context of customer-oriented processes in the telecommunication industry and assess their importance in this context, (b) we derive IT-oriented requirements for the removal of virtualization barriers and highlight their demand on changes at different levels of the organization. We present a first evaluation of our approach in a case study and report on lessons learned and further steps to be performed.
KW  - Telecommunication
KW  - Services
KW  - Process virtualization
KW  - Product bundling
KW  - Transformation
Y1  - 2010
U6  - http://dx.doi.org/10.1007/s12525-010-0045-8
SN  - 1422-8890
VL  - 20
IS  - 3-4
SP  - 197
EP  - 207
PB  - Springer
CY  - Berlin
ER  -