TY  - CHAP
A1  - Czarnecki, Christian
ED  - vom Brocke, Jan
ED  - Mendling, Jan
T1  - Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East
T2  - Business process management cases :  digital innovation and business transformation in practice
N2  - Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.
Y1  - 2018
SN  - 978-3-319-58306-8
SN  - 978-3-319-58307-5
SN  - 978-3-319-86372-6
U6  - http://dx.doi.org/10.1007/978-3-319-58307-5
N1  - Als Präsenzexemplar unter der Signatur 20 PZR 469-1 vorhanden.
SP  - 57
EP  - 76
PB  - Springer
CY  - Cham
ER  - 
TY  - CHAP
A1  - Chircu, Alina
A1  - Czarnecki, Christian
A1  - Friedmann, Daniel
A1  - Pomaskow, Johanna
A1  - Sultanow, Eldar
T1  - Towards a Digital Twin of Society
T2  - Proceedings of the 56th Hawaii International Conference on System Sciences 2023
N2  - This paper describes the potential for developing a digital twin of society- a dynamic model that can be used to observe, analyze, and predict the evolution of various societal aspects. Such a digital twin can help governmental agencies and policy makers in interpreting trends, understanding challenges, and making decisions regarding investments or policies necessary to support societal development and ensure future prosperity. The paper reviews related work regarding the digital twin paradigm and its applications. The paper presents a motivating case study- an analysis of opportunities and challenges faced by the German federal employment agency, Bundesagentur f¨ur Arbeit (BA), proposes solutions using digital twins, and describes initial proofs of concept for such solutions.
KW  - Digital twin
KW  - Digital transformation
KW  - Prototype
KW  - Society
KW  - Stress testing
Y1  - 2023
SN  - 978-0-9981331-6-4
SP  - 6748
EP  - 6757
PB  - University of Hawai'i
CY  - Honolulu
ER  -