TY - JOUR A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra T1 - Services in electronic telecommunication markets: a framework for planning the virtualization of processes JF - Electronic Markets N2 - The potential of electronic markets in enabling innovative product bundles through flexible and sustainable partnerships is not yet fully exploited in the telecommunication industry. One reason is that bundling requires seamless de-assembling and re-assembling of business processes, whilst processes in telecommunication companies are often product-dependent and hard to virtualize. We propose a framework for the planning of the virtualization of processes, intended to assist the decision maker in prioritizing the processes to be virtualized: (a) we transfer the virtualization pre-requisites stated by the Process Virtualization Theory in the context of customer-oriented processes in the telecommunication industry and assess their importance in this context, (b) we derive IT-oriented requirements for the removal of virtualization barriers and highlight their demand on changes at different levels of the organization. We present a first evaluation of our approach in a case study and report on lessons learned and further steps to be performed. KW - Telecommunication KW - Services KW - Process virtualization KW - Product bundling KW - Transformation Y1 - 2010 U6 - https://doi.org/10.1007/s12525-010-0045-8 SN - 1422-8890 VL - 20 IS - 3-4 SP - 197 EP - 207 PB - Springer CY - Berlin ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Mattfeld, Dirk Christian ED - Robra-Bissantz, Susanne T1 - Transformation in Telecommunication – Analyse und Clustering von Real-life Projekten T2 - Multikonferenz Wirtschaftsinformatik 2012 N2 - Die Veränderungen des Telekommunikationsmarktes haben in der Praxis zu einer Vielzahl von Transformationsprojekten geführt. Was gehört aber zu einem “Transformationsprojekt”, welche Prozesse und Systeme werden verändert? Zur Beantwortung dieser Frage haben wir 184 Berichte zu Projekten analysiert, die als "Transformationsprojekte" bezeichnet waren. Für die Analyse haben wir einen Kodierungsrahmen konzipiert und anhand dessen die Berichte mit einem hierarchischen Clustering-Verfahren in Themen gruppiert. Die Ergebnisse liefern Hinweise über die in der Praxis gesetzten Schwerpunkte und Prioritäten. Sie können somit als Unterstützung für Unternehmen dienen, die ein Transformationsprojekt planen. Sie weisen zudem darauf hin, in welchen Bereichen eines Unternehmens Unterstützung durch wissenschaftlich erprobte Werkzeuge und Modelle nötig ist. Y1 - 2012 SN - 9783942183635 N1 - MKWI 2012 : Multikonferenz Wirtschaftsinformatik, 29.02.2012-02.03.2012, Braunschweig SP - 985 EP - 998 PB - Gito CY - Berlin ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - RPRT A1 - Damm, Sebastian A1 - Izquierdo Tello, César A1 - Ritz, Thomas A1 - Wallenborn, Ramona T1 - Konzept für einen spielerischen Ansatz zur multimodalen Mobilitätsplanung : Potenziale für die IT-Branche bei der Organisation der Mobilität von morgen am Beispiel eines Elektrofahrrads und Cloud-Computing ; Info-Broschüre N2 - Die Informationsbroschüre "Konzept für einen spielerischen Ansatz zur multimodalen Mobilitätsplanung“ richtet sich an Spiele- und System-Designer sowie Entwickler. In dieser Broschüre werden mögliche Potenziale im Bereich des allgemeinen Mobilitätsmanagements aufgezeigt, Automobilhersteller vernetzten sich zunehmend mit Technologie-Unternehmen. Y1 - 2014 PB - eBusiness-Lotse CY - Aachen ER - TY - CHAP A1 - Damm, Sebastian A1 - Rahier, Michael A1 - Ritz, Thomas A1 - Schäfer, Thomas ED - Davoli, Renzo T1 - Architecture for platform- and hardware-independent mesh networks : how to unify the channels T2 - ICSNC 2013 : The Eighth International Conference on Systems and Networks Communications ; October 27, 2013 to October 31, 2013, Venice Italy N2 - This paper will prove that mesh networks among different platforms and hardware channels can help to channel valuable information even if public telecommunication infrastructure is not available due to arbitrary reasons. Therefore, results of a simulation for mesh networks on mass events will be provided, followed by the developed architecture and an outlook on future research. The developed architecture is currently being implemented and field tested on mass events. Y1 - 2013 SN - 978-1-61208-305-6 N1 - IARIA Conference SP - 131 EP - 134 PB - Curran Associates CY - Red Hook, NY ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob ED - Höpfner, Hagen T1 - Muster und Cloud Computing als Plattformstrategie für mobile Unternehmenssoftware T2 - Mobile und ubiquitäre Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185) Y1 - 2011 SN - 978-3-88579-279-6 SP - 91 EP - 104 PB - Ges. für Informatik CY - Bonn ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob ED - Klink, Stefan T1 - Benutzerzentrierte Anforderungsanalyse für die Produktlinien-Entwicklung mobiler Unternehmenssoftware T2 - EMISA 2010 : Einflussfaktoren auf die Entwicklung flexibler, integrierter Informationssysteme ; Beiträge des Workshops der GI-Fachgruppe Entwicklungsmethoden für Informationssysteme und deren Anwendung (EMISA), 07. - 08.10.2010 in Karlsruhe, Germany. - (GI-Edition : Proceedings ; 172) Y1 - 2010 SN - 978-3-88579-266-6 SP - 117 EP - 130 PB - Ges. für Informatik CY - Bonn ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob T1 - Adaption of archetype patterns for mobile cloud-based business apps T2 - 2011 IEEE International Conference on Pervasive Computing and Communications workshops (PerCom workshops 2011) : Seattle, Washington, USA, 21 - 25 March 2011 Y1 - 2011 SN - 978-1-61284-938-6 (Print) SN - 978-1-61284-936-2 (E-Book) U6 - https://doi.org/10.1109/PERCOMW.2011.5766849 SP - 100 EP - 105 PB - IEEE Service Center CY - Piscataway, NJ ER - TY - BOOK A1 - David, Klaus A1 - Benkner, Thorsten T1 - Digitale Mobilfunksysteme Y1 - 1996 N1 - (Informationstechnik) PB - Teubner CY - Stuttgart ER - TY - BOOK A1 - David, Klaus A1 - Benkner, Thorsten T1 - Digitale Mobilfunksysteme Y1 - 2013 SN - 978-3-322-92768-2 IS - Repr. 1996 PB - Vieweg & Teubner CY - Wiesbaden ER -