TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Elsen, Ingo A1 - Schmalzbauer, Michael ED - Reussner, Ralf ED - Grund, Matthias ED - Andreas, Oberweis ED - Tichy, Walter T1 - Messsystematik zur Steuerung der Produkt- und Prozessqualität in Systemintegrationsprojekten – ein Erfahrungsbericht T2 - Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe N2 - Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erfüllung des „Teufelsdreiecks“, „In-Time“, „In-Budget“, „In-Quality“ gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualität essenziell, um die Einhaltung der Qualitätskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien für CMMI Level 3 erfüllt. Y1 - 2011 SN - 9783885792772 SN - 1617-5468 PB - Gesellschaft für Informatik eV CY - Bonn ER - TY - CHAP A1 - Küppers, Christine A1 - Groebel, Simone A1 - Kuperjans, Isabel A1 - Dielmann, Klaus-Peter T1 - Molekulargenetische Analysen zur Optimierung der Biogasgewinnung T2 - Biogas 2011 : 4. Innovationskongress ; Effizienzsteigerung von Biogasanlagen ; Vorstellung der 17 besten Biogas-Innovationen der letzten 12 Monate ; 12. - 13. Mai 2011, im ZUK der Deutschen Bundesstiftung Umwelt ; Tagungsband Y1 - 2011 SN - 978-3-9813776-1-3 SP - 45 EP - 48 PB - Profair Consult+Project CY - Hildesheim ER - TY - CHAP A1 - Damm, Sebastian A1 - Ritz, Thomas A1 - Strauch, Jakob ED - Höpfner, Hagen T1 - Muster und Cloud Computing als Plattformstrategie für mobile Unternehmenssoftware T2 - Mobile und ubiquitäre Informationssysteme : MMS 2011 ; proceedings der 6. Konferenz, 28. Februar 2011 in Kaiserslautern, Deutschland. - (GI-Edition lecture notes in informatics ; 185) Y1 - 2011 SN - 978-3-88579-279-6 SP - 91 EP - 104 PB - Ges. für Informatik CY - Bonn ER - TY - CHAP A1 - Bung, Daniel Bernhard T1 - Non-intrusive measuring of air-water flow properties in self-aerated stepped spillway flow T2 - Balance and uncertainty - water in a changing world : proceedings of the 34th IAHR world congress ; 33rd Hydrology and Water Resources Symposium ; 10th Conference on Hydraulics in Water Engineering ; 26 June - 1 July 2011, Brisbane, Australia Y1 - 2011 SN - 978-0-85825-868-6 SP - 2380 EP - 2387 ER - TY - CHAP A1 - Reisgen, Uwe A1 - Schleser, Markus A1 - Scheik, Sven A1 - Michaeli, Walter A1 - Grönlund, Oliver A1 - Neuß, Andreas A1 - Wunderle, Johannes A1 - Poprawe, Reinhart A1 - Rösner, A. A1 - Bobzin, Kirsten A1 - Schläfer, Thomas A1 - Theiß, Sebastian A1 - Kutschmann, Pia A1 - Haberstroh, Edmund A1 - Flock, Dustin A1 - Bührig-Polaczek, Andreas A1 - Jakob, M. ED - Thoben, Klaus-Dieter T1 - Novel process chains for the production of plastics/metal-hybrids T2 - 17th International Conference on Concurrent Enterprising (ICE 2011) : Aachen, Germany, 20 - 22 June 2011 Y1 - 2011 SN - 978-1-457-70772-8 ; 978-3-943024-05-0 SP - 596 EP - 604 PB - IEEE CY - Piscataway, NJ ER - TY - CHAP A1 - Taddei, Francesca A1 - Reindl, Lukas A1 - Park, Jin A1 - Butenweg, Christoph A1 - Karadogan, Faruk T1 - Numerical investigation of AAC wall panels based on the damage plasticity constitutive law T2 - Cement, Wapno, Beton ; 2011, 7, Special issue: 5th International Conference on Autoclaved Aerated Concrete 'Securing a sustainable future' to be held at Bydgoszcz to celebrate 60 years of AAC experience in Poland, Bydgoszcz, September 14-17, 2011 Y1 - 2011 SN - 1425-8129 SP - 86 EP - 91 PB - Stowarzyszenie Producentów Cementu i Wapna CY - Krakow ER - TY - CHAP A1 - Reindl, Lukas A1 - Butenweg, Christoph A1 - Kubalski, Thomas T1 - Numerical simulation of unreinforced masonry walls subject to dynamic out-of-plane loading T2 - COMPDYN 2011 : ECCOMAS Thematic Conference ; Proceedings of the 3rd International Conference on Computational Methods in Structural Dynamics and Earthquake Engineering ; 25-28 May, 2011, Corfu, Greece / Eds.: M. Papadrakakis ... Y1 - 2011 SN - 978-960-99994-0-3 SP - 1 EP - 10 PB - National Technical Univ. of Athens CY - Athen ER - TY - CHAP A1 - Hoffschmidt, Bernhard A1 - Telle, R. A1 - Sauerborn, Markus A1 - Wagner, M. T1 - Optical measurement system for high temperature absorbers T2 - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain Y1 - 2011 CY - Granada ER - TY - CHAP A1 - Rahier, Michael A1 - Ritz, Thomas A1 - Wallenborn, Ramona T1 - Ortsbezogene Anwendungen und Dienste im eCarSharing T2 - 8. GI-ITG-KuVS-Fachgespräch Ortsbezogene Anwendungen und Dienste Y1 - 2011 SN - 978-3-8325-3041-9 SP - 61 EP - 74 PB - Logos-Verl. CY - Berlin ER -