TY  - CHAP
A1  - Czarnecki, Christian
A1  - Dietze, Christian
ED  - Maedche, Alexander
ED  - vom Brocke, Jan
ED  - Hevner, Alan
T1  - Domain-Specific reference modeling in the telecommunications industry
T2  - DESRIST 2017: Designing the Digital Transformation
N2  - The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.
KW  - enhanced Telecom Operations Map (eTOM)
KW  - Process reference model
KW  - Process design
KW  - Map (eTOM) Process reference model Process design Telecommunications industry
Y1  - 2017
SN  - 978-3-319-59144-5
SN  - 978-3-319-59143-8
U6  - http://dx.doi.org/10.1007/978-3-319-59144-5_19
N1  - Designing the Digital Transformation 12th International Conference, DESRIST 2017, Karlsruhe, Germany, May 30 - June 1, 2017.
SP  - 313
EP  - 329
PB  - Springer
CY  - Cham
ER  - 
TY  - BOOK
A1  - Czarnecki, Christian
A1  - Dietze, Christian
T1  - Reference architecture for the telecommunications industry:  Transformation of strategy, organization, processes, data, and applications
N2  - This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades – shorter innovation cycles, stiffer competition and new communication products. It analyzes the transformation of processes, applications and network technologies that are now expected to take place under enormous time pressure. The International Telecommunication Union (ITU) and the TM Forum have provided reference solutions that are broadly recognized and used throughout the value chain of the telecommunications industry, and which can be considered the de facto standard. The book describes how these reference solutions can be used in a practical context: it presents the latest insights into their development, highlights lessons learned from numerous international projects and combines them with well-founded research results in enterprise architecture management and reference modeling. The complete architectural transformation is explained, from the planning and set-up stage to the implementation. Featuring a wealth of examples and illustrations, the book offers a valuable resource for telecommunication professionals, enterprise architects and project managers alike.
KW  - Enterprise architecture
KW  - Enterprise transformation
KW  - Reference modelling
KW  - TM Forum
KW  - Telecommunication
Y1  - 2017
SN  - 978-3-319-46755-9 (Print)
SN  - 978-3-319-83578-5 (Print)
SN  - 978-3-319-46757-3 (PDF)
U6  - http://dx.doi.org/10.1007/978-3-319-46757-3
PB  - Springer
CY  - Cham
ER  -