TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Mattfeld, Dirk Christian ED - Robra-Bissantz, Susanne T1 - Transformation in Telecommunication – Analyse und Clustering von Real-life Projekten T2 - Multikonferenz Wirtschaftsinformatik 2012 N2 - Die Veränderungen des Telekommunikationsmarktes haben in der Praxis zu einer Vielzahl von Transformationsprojekten geführt. Was gehört aber zu einem “Transformationsprojekt”, welche Prozesse und Systeme werden verändert? Zur Beantwortung dieser Frage haben wir 184 Berichte zu Projekten analysiert, die als "Transformationsprojekte" bezeichnet waren. Für die Analyse haben wir einen Kodierungsrahmen konzipiert und anhand dessen die Berichte mit einem hierarchischen Clustering-Verfahren in Themen gruppiert. Die Ergebnisse liefern Hinweise über die in der Praxis gesetzten Schwerpunkte und Prioritäten. Sie können somit als Unterstützung für Unternehmen dienen, die ein Transformationsprojekt planen. Sie weisen zudem darauf hin, in welchen Bereichen eines Unternehmens Unterstützung durch wissenschaftlich erprobte Werkzeuge und Modelle nötig ist. Y1 - 2012 SN - 9783942183635 N1 - MKWI 2012 : Multikonferenz Wirtschaftsinformatik, 29.02.2012-02.03.2012, Braunschweig SP - 985 EP - 998 PB - Gito CY - Berlin ER - TY - CHAP A1 - Ritz, Thomas A1 - Terhaar, Kristin A1 - Wallenborn, Ramona ED - Reiterer, Harald T1 - HMI für eCarSharing : ein Baustein für nachhaltige Mobilität T2 - Mensch & Computer 2012 - Workshopband : 12. Fachübergreifende Konferenz für interaktive und kooperative Medien ; interaktiv informiert - allgegenwärtig und allumfassend!? Y1 - 2012 SN - 978-3-486-71990-1 (Print) SN - 978-3-486-71991-8 (E-Book) U6 - https://doi.org/10.1524/9783486719918.341 N1 - Workshop Automotive HMI SP - 381 EP - 388 PB - Oldenbourg CY - München ER - TY - CHAP A1 - Schopp, Christoph A1 - Nachtrodt, Frederik A1 - Heuermann, Holger A1 - Scherer, Ulrich W. A1 - Mostacci, Domiziano A1 - Finger, Torsten A1 - Tietsch, Wolfgang T1 - A novel 2.45 GHz/200 W Microwave Plasma Jet for High Temperature Applications above 3600 K T2 - Journal of Physics : Conference Series Y1 - 2012 SN - 1742-6596 VL - 406 IS - 012029 ER - TY - CHAP A1 - Fuchs, Britta A1 - Ritz, Thomas A1 - Strauch, Jakob ED - Obaidat, Mohammad S. T1 - Usability of mobile applications : dissemination of usability engineering in small and medium enterprises T2 - Proceedings of the International Conference on Data Communication Networking, e-Business and Optical Communication Systems : Rome, Italy, 24 - 27 July, 2012 ; [integrated in the ICETE (International Conference on e-Business and Telecommunications)] Y1 - 2012 SN - 978-989-8565-23-5 N1 - Nebentitel: DCNET; ICE-B; OPTICS SP - 272 EP - 277 PB - SciTePress CY - [Lissabon] ER - TY - CHAP A1 - Nötzold, K. A1 - Uphues, A. A1 - Wegener, R. A1 - Soter, S. A1 - Fink, K. A1 - Bragard, Michael A1 - Griessel, R. T1 - Inverter based test setup for LVRT verification of a full-scale 2 MW wind power converter T2 - EPE Joint Wind Energy and T&D Chapters Seminar : 28th and 29th of June 2012, in the Utzon Centre, Aalborg, Denmark ; papers, posters, presentations. - Session 2: Grid connection, compliance Y1 - 2012 PB - EPE Association CY - Brussels ER - TY - CHAP A1 - Usai, Pierpaolo A1 - Corucci, Alessandro A1 - Gligorevic, Snjezana A1 - Monorchio, Agostino T1 - Estimation of airport surface propagation channel: ray tracing model and measurements T2 - Proceedings of the 5th European Conference on Antennas and Propagation (EUCAP) : 11 - 15 April 2011, Rome, Italy Y1 - 2011 SN - 978-1-4577-0250-1 SP - 1634 EP - 1638 ER - TY - CHAP A1 - Schneckenburger, N. A1 - Franzen, N. A1 - Gligorevic, Snjezana A1 - Schnell, M. T1 - L-band compatibility of LDACS1 T2 - IEEE/AIAA 30th Digital Avionics Systems Conference (DASC) : 16 - 20 Oct. 2011, Seattle, Wash. Y1 - 2011 SN - 978-1-61284-797-9 SN - 2155-7195 SP - 4C3-1 EP - 4C3-11 ER - TY - CHAP A1 - Gligorevic, Snjezana A1 - Schneckenburger, N. A1 - Franzen, N. A1 - Schnell, Michael A1 - Müller, S. A1 - Günzel, H. T1 - L-Band compatibility of LDACS1 T2 - 3rd CEAS Air and Space Conference, 24 - 28 October 2011, Venezia, Italy Y1 - 2011 SP - 1 EP - 8 ER - TY - CHAP A1 - Schiffer, Stefan A1 - Ferrein, Alexander A1 - Lakemeyer, Gerhard T1 - Fuzzy representations and control for domestic service robots in Golog T2 - Intelligent robotics and applications : 4th International conference, ICIRA 2011, Aachen, Germany, December 6-8, 2011, proceedings, part I. (Lecture notes in computer science ; 7102) Y1 - 2011 SN - 978-3-642-25486-4 SP - 241 EP - 250 ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER -