TY - CHAP A1 - Bensberg, Frank A1 - Czarnecki, Christian A1 - Grob, Heinz Lothar ED - Bruhn, Manfred ED - Hadwich, Karsten T1 - Wirtschaftlichkeitsbewertung von Smart Services mit vollständigen Finanzplänen T2 - Smart Services: Band 1: Konzepte – Methoden – Prozesse N2 - Dieser Beitrag stellt einen Bewertungsrahmen für Smart Services vor, der auf dem Konzept vollständiger Finanzpläne (VOFI) basiert. Zunächst wird eine IoT-Architektur für Smart Services eingeführt, die die Grundlage für deren Betrachtung aus Sicht der Unternehmensplanung liefert. Hierauf aufbauend wird ein Bewertungsrahmen für die finanzplanorientierte Wirtschaftlichkeitsbewertung von Smart Services geschaffen, mit dem die relevanten Zahlungsfolgen differenziert erfasst werden. Mithilfe des entwickelten VOFI-Systems wird anschließend aufgezeigt, wie mithilfe einer Risikoanalyse die Unsicherheit von Modellparametern berücksichtigt werden kann. Y1 - 2022 SN - 978-3-658-37344-3 (Online) SN - 978-3-658-37343-6 (Print) U6 - http://dx.doi.org/10.1007/978-3-658-37344-3_6 SP - 225 EP - 251 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Pulini, Paola A1 - Gligorevic, Snjezana T1 - WIMAX performance in the airport environment T2 - Multi-carrier systems & solutions 2009. (Lecture notes in electrical engineering ; 41) N2 - In this paper, the multicarrier physical layers of WiMAX are evaluated in the context of airport data links. The orthogonal frequency-division multiplexing (OFDM) and orthogonal frequency-division multiple-access (OFDMA) cases are applied to the forward link (FL) and reverse link (RL), respectively. The performance of the so called parking and taxi scenarios is presented for airport communications in C-band. Numerical results show that the proposed scheme brings good performance for both the FL and the RL. For the OFDMA case a structure changing called double-tile is also proposed to improve the system performance. Y1 - 2009 SN - 978-90-481-2529-6 (Print) ; 978-90-481-2530-2 (Online) SP - 301 EP - 310 PB - Springer CY - Berlin [u.a.] ER - TY - CHAP A1 - Priede, Gareth A1 - Ferrein, Alexander T1 - Towards passive walking for the fully-actuated biped robot Nao T2 - Emerging trends in computing, informatics, systems sciences, and engineering. (Lecture notes in electrical engineering : vol. 151) N2 - Many biped robots deploy a form of gait that follows the zero moment point (ZMP) approach, that is, the robot is in a stable position at any point in time. This requires the robot to be fully actuated. While very stable, the draw-backs of this approach are a fairly slow gait and high energy consumption. An alternative approach is the so-called passive-dynamic walking, where the gait makes use of the inertia and dynamic stability of the robot. In this paper we describe our ongoing work of combining the principles of passive-dynamic walking on the fully-actuated biped robot Nao, which is also deployed for robotic soccer applications. We present a simple controller that allows the robot to stably rock sidewards, showing a closed limit-cycle. We discuss first results of superimposing a forward motion on the sidewards motion. Based on this we expect to endow the Nao with a fast, robust, and stable passive-dynamic walk on the fully-actuated Nao in the future. Y1 - 2013 SN - 978-1-4614-3557-0 ; 978-1-4614-3558-7 U6 - http://dx.doi.org/10.1007/978-1-4614-3558-7_18 SP - 225 EP - 236 PB - Springer CY - New York, NY ER - TY - CHAP A1 - Goeckel, Tom A1 - Schiffer, Stefan A1 - Wagner, Hermann A1 - Lakemeyer, Gerhard T1 - The Video Conference Tool Robot ViCToR T2 - Intelligent Robotics and Applications : 8th International Conference, ICIRA 2015, Portsmouth, UK, August 24-27, 2015, Proceedings, Part II N2 - We present a robotic tool that autonomously follows a conversation to enable remote presence in video conferencing. When humans participate in a meeting with the help of video conferencing tools, it is crucial that they are able to follow the conversation both with acoustic and visual input. To this end, we design and implement a video conferencing tool robot that uses binaural sound source localization as its main source to autonomously orient towards the currently talking speaker. To increase robustness of the acoustic cue against noise we supplement the sound localization with a source detection stage. Also, we include a simple onset detector to retain fast response times. Since we only use two microphones, we are confronted with ambiguities on whether a source is in front or behind the device. We resolve these ambiguities with the help of face detection and additional moves. We tailor the system to our target scenarios in experiments with a four minute scripted conversation. In these experiments we evaluate the influence of different system settings on the responsiveness and accuracy of the device. Y1 - 2015 SN - 978-3-319-22876-1 U6 - http://dx.doi.org/10.1007/978-3-319-22876-1_6 N1 - Lecture Notes in Computer Science ; 9245 SP - 61 EP - 73 PB - Springer ER - TY - CHAP A1 - Gligorevic, Snjezana A1 - Epple, Ulrich A1 - Schnell, Michael T1 - The LDACS1 physical layer design T2 - Future aeronautical communications Y1 - 2011 SN - 978-953-307-625-6 SP - 317 EP - 332 PB - Intech CY - London ER - TY - CHAP A1 - Czarnecki, Christian A1 - Bensberg, Frank T1 - Telekommunikationsunternehmen, Anwendungssysteme für T2 - Enzyklopädie der Wirtschaftsinformatik Y1 - 2019 N1 - Online-Lexikon SP - 1 EP - 3 PB - Gito CY - Berlin ER - TY - CHAP A1 - Pfetsch, Marc E. A1 - Abele, Eberhard A1 - Altherr, Lena A1 - Bölling, Christian A1 - Brötz, Nicolas A1 - Dietrich, Ingo A1 - Gally, Tristan A1 - Geßner, Felix A1 - Groche, Peter A1 - Hoppe, Florian A1 - Kirchner, Eckhard A1 - Kloberdanz, Hermann A1 - Knoll, Maximilian A1 - Kolvenbach, Philip A1 - Kuttich-Meinlschmidt, Anja A1 - Leise, Philipp A1 - Lorenz, Ulf A1 - Matei, Alexander A1 - Molitor, Dirk A. A1 - Niessen, Pia A1 - Pelz, Peter F. A1 - Rexer, Manuel A1 - Schmitt, Andreas A1 - Schmitt, Johann M. A1 - Schulte, Fiona A1 - Ulbrich, Stefan A1 - Weigold, Matthias T1 - Strategies for mastering uncertainty T2 - Mastering uncertainty in mechanical engineering N2 - This chapter describes three general strategies to master uncertainty in technical systems: robustness, flexibility and resilience. It builds on the previous chapters about methods to analyse and identify uncertainty and may rely on the availability of technologies for particular systems, such as active components. Robustness aims for the design of technical systems that are insensitive to anticipated uncertainties. Flexibility increases the ability of a system to work under different situations. Resilience extends this characteristic by requiring a given minimal functional performance, even after disturbances or failure of system components, and it may incorporate recovery. The three strategies are described and discussed in turn. Moreover, they are demonstrated on specific technical systems. Y1 - 2021 SN - 978-3-030-78353-2 U6 - http://dx.doi.org/10.1007/978-3-030-78354-9_6 N1 - Part of the Springer Tracts in Mechanical Engineering book series (STME) SP - 365 EP - 456 PB - Springer CY - Cham ER - TY - CHAP A1 - Alt, Helmut T1 - Speicher speichern, Leiter leiten T2 - Generationenprojekt Energiewende : Elektroenergiepolitik im Spannungsfeld zwischen Vision und Mission / Herbert Niederhausen (Hrsg.) Y1 - 2022 SN - 9783755774389 N1 - gedruckt in der Bereichsbibliothek Eupener Str. unter der Signatur 21 ZPM 4 SP - 125 EP - 136 PB - Books on Demand CY - Norderstedt ER - TY - CHAP A1 - Stollenwerk, Dominik A1 - Franzke, Till A1 - Maurer, Florian A1 - Reinkensmeier, Sebastian A1 - Kim, Franken A1 - Tambornino, Philipp A1 - Haas, Florian A1 - Rieke, Christian A1 - Hermanuz, Andreas A1 - Borchert, Jörg A1 - Ritz, Thomas A1 - Sander, Volker ED - Proff, Heike T1 - Smarte Ladesäulen : Netz- und Marktdienliches öffentliches Laden T2 - Towards the New Normal in Mobility : Technische und betriebswirtschaftliche Aspekte N2 - Stand 01.01.2022 sind in Deutschland 618.460 elektrisch angetriebene KFZ zugelassen. Insgesamt sind derzeit 48.540.878 KFZ zugelassen, was einer Elektromobilitätsquote von ca. 1,2 % entspricht. Derzeit werden Elektromobile über Ladestationen oder Steckdosen mit dem Stromnetz verbunden und üblicherweise mit der vollen Ladekapazität des Anschlusses aufgeladen, bis das Batteriemanagementsystem des Fahrzeugs abhängig vom Ladezustand der Batterie die Ladeleistung reduziert. Y1 - 2023 SN - 978-3-658-39437-0 (Print) SN - 978-3-658-39438-7 (Online) U6 - http://dx.doi.org/10.1007/978-3-658-39438-7_18 SP - 287 EP - 304 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Czarnecki, Christian A1 - Fettke, Peter ED - Czarnecki, Christian ED - Fettke, Peter T1 - Robotic process automation : Positioning, structuring, and framing the work T2 - Robotic process automation : Management, technology, applications N2 - Robotic process automation (RPA) has attracted increasing attention in research and practice. This chapter positions, structures, and frames the topic as an introduction to this book. RPA is understood as a broad concept that comprises a variety of concrete solutions. From a management perspective RPA offers an innovative approach for realizing automation potentials, whereas from a technical perspective the implementation based on software products and the impact of artificial intelligence (AI) and machine learning (ML) are relevant. RPA is industry-independent and can be used, for example, in finance, telecommunications, and the public sector. With respect to RPA this chapter discusses definitions, related approaches, a structuring framework, a research framework, and an inside as well as outside architectural view. Furthermore, it provides an overview of the book combined with short summaries of each chapter. KW - Robotic process automation KW - management KW - technology KW - applications KW - research framework Y1 - 2021 SN - 978-3-11-067668-6 (Print) SN - 978-3-11-067669-3 (PDF) SN - 978-3-11-067677-8 (ePub) U6 - http://dx.doi.org/10.1515/9783110676693-202 SP - 3 EP - 24 PB - De Gruyter CY - Oldenbourg ER - TY - CHAP A1 - Czarnecki, Christian T1 - Robotergesteuerte Prozessautomatisierung T2 - Enzyklopädie der Wirtschaftsinformatik T2 - Robotic Process Automation (RPA) Y1 - 2019 N1 - Online-Lexikon SP - 1 EP - 3 PB - Gito CY - Berlin ER - TY - CHAP A1 - Niemüller, Tim A1 - Ewert, Daniel A1 - Reuter, Sebastian A1 - Ferrein, Alexander A1 - Jeschke, Sabina A1 - Lakemeyer, Gerhard T1 - RoboCup logistics league sponsored by festo: A competitive factory automation testbed T2 - RoboCup 2013: Robot World Cup XVII : Eindhoven; Netherlands; 1 July 2013 through 1 July 2013. (Lecture notes in computer science ; 8371) N2 - A new trend in automation is to deploy so-called cyber-physical systems (CPS) which combine computation with physical processes. The novel RoboCup Logistics League Sponsored by Festo (LLSF) aims at such CPS logistic scenarios in an automation setting. A team of robots has to produce products from a number of semi-finished products which they have to machine during the game. Different production plans are possible and the robots need to recycle scrap byproducts. This way, the LLSF is a very interesting league offering a number of challenging research questions for planning, coordination, or communication in an application-driven scenario. In this paper, we outline the objectives of the LLSF and present steps for developing the league further towards a benchmark for logistics scenarios for CPS. As a major milestone we present the new automated referee system which helps in governing the game play as well as keeping track of the scored points in a very complex factory scenario. Y1 - 2014 SN - 978-3-662-44467-2 (Print) 978-3-662-44468-9 (Online) SP - 336 EP - 347 PB - Springer CY - Berlin ER - TY - CHAP A1 - Altherr, Lena A1 - Leise, Philipp T1 - Resilience as a concept for mastering uncertainty T2 - Mastering Uncertainty in Mechanical Engineering Y1 - 2021 SN - 978-3-030-78353-2 U6 - http://dx.doi.org/10.1007/978-3-030-78354-9 N1 - Unterkapitel 6.3.1 des Kapitels "Strategies for Mastering Uncertainty" SP - 412 EP - 417 PB - Springer CY - Cham ER - TY - CHAP A1 - Hauk, Joachim A1 - Czarnecki, Christian A1 - Dietze, Christian ED - Rusnjak, Andreas ED - Schallmo, Daniel R. A. T1 - Prozessorientierte Messung der Customer Experience am Beispiel der Telekommunikationsindustrie T2 - Customer Experience im Zeitalter des Kunden : Best Practices, Lessons Learned und Forschungsergebnisse N2 - Hohe Wettbewerbsintensität und gestiegene Kundenanforderungen erfordern bei Telekommunikationsunternehmen eine aktive Gestaltung der Customer Experience (CX). Ein wichtiger Aspekt dabei ist die CX-Messung. Traditionelle Zufriedenheitsmessungen sind oft nicht ausreichend, um die Kundenerfahrung in komplexen Prozessen vollständig zu erfassen. Daher wird in diesem Kapitel eine prozessübergreifende Referenzlösung zur CX-Messung am Beispiel der Telekommunikationsindustrie vorgeschlagen. Ausgangspunkt ist ein industriespezifisches Prozessmodell, das sich an dem Referenzmodell eTOM orientiert. Dieses wird um Messpunkte erweitert, die Schwachstellen in Bezug auf die CX identifizieren. Für die erkannten Schwachstellen werden über eine Referenzmatrix mögliche Auslöser abgeleitet und anhand von typischen Geschäftsfallmengen bewertet. Somit ist eine direkte Zuordnung und Erfolgsmessung konkreter Maßnahmen zur Behebung der Schwachstellen möglich. Die so entwickelte Referenzlösung wurde im Projekt K1 bei der Deutschen Telekom erfolgreich umgesetzt. Details zur Umsetzung werden als Fallstudien dargestellt. Y1 - 2018 SN - 978-3-658-18961-7 SN - 978-3-658-18960-0 U6 - http://dx.doi.org/10.1007/978-3-658-18961-7_7 SP - 195 EP - 216 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Czarnecki, Christian A1 - Auth, Gunnar ED - Barton, Thomas ED - Müller, Christian ED - Seel, Christian T1 - Prozessdigitalisierung durch Robotic 7 Process Automation T2 - Digitalisierung in Unternehmen: von den theoretischen Ansätzen zur praktischen Umsetzung N2 - Im Rahmen der digitalen Transformation werden innovative Technologiekonzepte, wie z. B. das Internet der Dinge und Cloud Computing als Treiber für weitreichende Veränderungen von Organisationen und Geschäftsmodellen angesehen. In diesem Kontext ist Robotic Process Automation (RPA) ein neuartiger Ansatz zur Prozessautomatisierung, bei dem manuelle Tätigkeiten durch sogenannte Softwareroboter erlernt und automatisiert ausgeführt werden. Dabei emulieren Softwareroboter die Eingaben auf der bestehenden Präsentationsschicht, so dass keine Änderungen an vorhandenen Anwendungssystemen notwendig sind. Die innovative Idee ist die Transformation der bestehenden Prozessausführung von manuell zu digital, was RPA von traditionellen Ansätzen des Business Process Managements (BPM) unterscheidet, bei denen z. B. prozessgetriebene Anpassungen auf Ebene der Geschäftslogik notwendig sind. Am Markt werden bereits unterschiedliche RPA-Lösungen als Softwareprodukte angeboten. Gerade bei operativen Prozessen mit sich wiederholenden Verarbeitungsschritten in unterschiedlichen Anwendungssystemen sind gute Ergebnisse durch RPA dokumentiert, wie z. B. die Automatisierung von 35 % der Backoffice-Prozesse bei Telefonica. Durch den vergleichsweise niedrigen Implementierungsaufwand verbunden mit einem hohen Automatisierungspotenzial ist in der Praxis (z. B. Banken, Telekommunikation, Energieversorgung) ein hohes Interesse an RPA vorhanden. Der Beitrag diskutiert RPA als innovativen Ansatz zur Prozessdigitalisierung und gibt konkrete Handlungsempfehlungen für die Praxis. Dazu wird zwischen modellgetriebenen und selbstlernenden Ansätzen unterschieden. Anhand von generellen Architekturen von RPA-Systemen werden Anwendungsszenarien sowie deren Automatisierungspotenziale, aber auch Einschränkungen, diskutiert. Es folgt ein strukturierter Marktüberblick ausgewählter RPA-Produkte. Anhand von drei konkreten Anwendungsbeispielen wird die Nutzung von RPA in der Praxis verdeutlicht. KW - Prozessautomatisierung KW - Geschäftsprozessmanagement KW - Softwareroboter KW - Digitale Transformation KW - Projektbeispiele Y1 - 2018 SN - 9783658227739 SN - 9783658227722 U6 - http://dx.doi.org/10.1007/978-3-658-22773-9_7 SP - 113 EP - 131 PB - Springer CY - Wiesbaden ER - TY - CHAP A1 - Stenger, David A1 - Altherr, Lena A1 - Müller, Tankred A1 - Pelz, Peter F. T1 - Product family design optimization using model-based engineering techniques T2 - Operations Research Proceedings 2017 N2 - Highly competitive markets paired with tremendous production volumes demand particularly cost efficient products. The usage of common parts and modules across product families can potentially reduce production costs. Yet, increasing commonality typically results in overdesign of individual products. Multi domain virtual prototyping enables designers to evaluate costs and technical feasibility of different single product designs at reasonable computational effort in early design phases. However, savings by platform commonality are hard to quantify and require detailed knowledge of e.g. the production process and the supply chain. Therefore, we present and evaluate a multi-objective metamodel-based optimization algorithm which enables designers to explore the trade-off between high commonality and cost optimal design of single products. Y1 - 2018 SN - 978-3-319-89919-0 U6 - http://dx.doi.org/10.1007/978-3-319-89920-6_66 SP - 495 EP - 502 PB - Springer CY - Cham ER - TY - CHAP A1 - Schwarte, Rudolf A1 - Heinol, Horst-Guenther A1 - Buxbaum, Bernd A1 - Ringbeck, Thorsten A1 - [u.a.], ED - Jähne, Bernd T1 - Principles of three-dimensional imaging techniques T2 - Sensors and imaging. - (Handbook of computer vision and applications ; Vol. 1) Y1 - 1999 SN - 0-12-379771-3 (Einzelbd.) SN - 0-12-379770-5 (Gesamtwerk) SP - 463 EP - 485 PB - Academic Press CY - San Diego ER - TY - CHAP A1 - Hüning, Felix ED - Schmitz, Günter T1 - PowerMOSFETs für Elektromotoren im Automobil : Vom Fensterheber zum EPS T2 - Elektronik im Kraftfahrzeug : Innovationen bei Systemen und Komponenten ; mit 7 Tabellen Y1 - 2012 SN - 978-3-8169-3110-2 N1 - Haus der Technik Fachbuchreihe ; 123 SP - 71 EP - 81 PB - Expert Verlag CY - Renningen ER - TY - CHAP A1 - Ringbeck, Thorsten A1 - Hagebeuker, Bianca A1 - Kraft, Holger A1 - Paintner, Michael ED - Tille, Thomas T1 - PMD-basierte 3D-Optosensoren zur Fahrzeugumfelderfassung T2 - Sensoren im Automobil II : mit 27 Tabellen / [2. Tagung Sensoren im Automobil 2007] Y1 - 2007 SN - 978-3-8169-2750-1 N1 - Tagung Sensoren im Automobil <2, 2007, München> N1 - (Fachbuch ; Bd. 86) PB - expert-Verl. CY - Renningen ER - TY - CHAP A1 - Luczak, Holger A1 - Wolf, Martin A1 - Schlick, Christopher A1 - Springer, J. A1 - Foltz, Christian ED - Nagl, Walter T1 - Personenorientierte Arbeitsprozesse und Kommunikationsforrnen T2 - Integration von Entwicklungssystemen in Ingenieuranwendungen : substantielle Verbesserung der Entwicklungsprozesse Y1 - 1999 SN - 3-540-63920-9 SP - 403 EP - 422 PB - Springer CY - Berlin ER - TY - CHAP A1 - Müller, Tim M. A1 - Altherr, Lena A1 - Ahola, Marja A1 - Schabel, Samuel A1 - Pelz, Peter F. T1 - Optimizing pressure screen systems in paper recycling: optimal system layout, component selection and operation N2 - Around 60% of the paper worldwide is made from recovered paper. Especially adhesive contaminants, so called stickies, reduce paper quality. To remove stickies but at the same time keep as many valuable fibers as possible, multi-stage screening systems with several interconnected pressure screens are used. When planning such systems, suitable screens have to be selected and their interconnection as well as operational parameters have to be defined considering multiple conflicting objectives. In this contribution, we present a Mixed-Integer Nonlinear Program to optimize system layout, component selection and operation to find a suitable trade-off between output quality and yield. KW - Mixed-integer nonlinear problem KW - MINLP KW - Process engineering KW - Paper recycling KW - Multi-criteria optimization Y1 - 2018 SN - 978-3-030-18499-5 U6 - http://dx.doi.org/10.1007/978-3-030-18500-8_44 SP - 355 EP - 361 PB - Springer CY - Cham ER - TY - CHAP A1 - Altherr, Lena A1 - Leise, Philipp A1 - Pfetsch, Marc E. A1 - Schmitt, Andreas T1 - Optimal design of resilient technical systems on the example of water supply systems T2 - Mastering Uncertainty in Mechanical Engineering Y1 - 2021 SN - 978-3-030-78356-3 N1 - Unterkapitel des Kapitels "Strategies for Mastering Uncertainty" SP - 429 EP - 433 PB - Springer CY - Cham ER - TY - CHAP A1 - Schneider, Dominik A1 - Wisselink, Frank A1 - Czarnecki, Christian ED - Barton, Thomas ED - Müller, Christian ED - Seel, Christian T1 - Nutzen und Rahmenbedingungen 5 informationsgetriebener Geschäftsmodelle des Internets der Dinge T2 - Digitalisierung in Unternehmen: von den theoretischen Ansätzen zur praktischen Umsetzung N2 - Im Kontext der zunehmenden Digitalisierung wird das Internet der Dinge (englisch: Internet of Things, IoT) als ein technologischer Treiber angesehen, durch den komplett neue Geschäftsmodelle im Zusammenspiel unterschiedlicher Akteure entstehen können. Identifizierte Schlüsselakteure sind unter anderem traditionelle Industrieunternehmen, Kommunen und Telekommunikationsunternehmen. Letztere sorgen mit der Bereitstellung von Konnektivität dafür, dass kleine Geräte mit winzigen Batterien nahezu überall und direkt an das Internet angebunden werden können. Es sind schon viele IoT-Anwendungsfälle auf dem Markt, die eine Vereinfachung für Endkunden darstellen, wie beispielsweise Philips Hue Tap. Neben Geschäftsmodellen basierend auf Konnektivität besteht ein großes Potenzial für informationsgetriebene Geschäftsmodelle, die bestehende Geschäftsmodelle unterstützen sowie weiterentwickeln können. Ein Beispiel dafür ist der IoT-Anwendungsfall Park and Joy der Deutschen Telekom AG, bei dem Parkplätze mithilfe von Sensoren vernetzt und Autofahrer in Echtzeit über verfügbare Parkplätze informiert werden. Informationsgetriebene Geschäftsmodelle können auf Daten aufsetzen, die in IoT-Anwendungsfällen erzeugt werden. Zum Beispiel kann ein Telekommunikationsunternehmen Mehrwert schöpfen, indem es aus Daten entscheidungsrelevantere Informationen – sogenannte Insights – ableitet, die zur Steigerung der Entscheidungsagilität genutzt werden. Außerdem können Insights monetarisiert werden. Die Monetarisierung von Insights kann nur nachhaltig stattfinden, wenn sorgfältig gehandelt wird und Rahmenbedingungen berücksichtigt werden. In diesem Kapitel wird das Konzept informationsgetriebener Geschäftsmodelle erläutert und anhand des konkreten Anwendungsfalls Park and Joy verdeutlicht. Darüber hinaus werden Nutzen, Risiken und Rahmenbedingungen diskutiert. KW - Digitale Transformation KW - Internet der Dinge KW - Monetarisierung KW - Informationsgetriebene Geschäftsmodelle KW - Qualitative Wertschöpfungsanalyse Y1 - 2018 SN - 9783658227739 SN - 9783658227722 U6 - http://dx.doi.org/10.1007/978-3-658-22773-9_5 SP - 67 EP - 85 PB - Springer CY - Wiesbaden ER - TY - CHAP A1 - Rebel, Sören A1 - Hüning, Felix A1 - Scholl, Ingrid A1 - Ferrein, Alexander T1 - MQOne: Low-cost design for a rugged-terrain robot platform T2 - Intelligent robotics and applications : 8th International Conference, ICIRA 2015, Portsmouth, UK, August 24-27, 2015, Proceedings, Part II (Lecture notes in computer science : vol. 9245) N2 - Rugged terrain robot designs are important for field robotics missions. A number of commercial platforms are available, however, at an impressive price. In this paper, we describe the hardware and software component of a low-cost wheeled rugged-terrain robot. The robot is based on an electric children quad bike and is modified to be driven by wire. In terms of climbing properties, operation time and payload it can compete with some of the commercially available platforms, but at a far lower price. Y1 - 2015 SN - 978-3-319-22875-4 (print) ; 978-3-319-22876-1 (E-Book) U6 - http://dx.doi.org/10.1007/978-3-319-22876-1_19 SP - 209 EP - 221 PB - Springer CY - Cham ER - TY - CHAP A1 - Heuermann, Holger A1 - Finger, Torsten ED - Günther, Michael T1 - Microwave Spark Plug for Very High-Pressure Conditions T2 - Ignition systems for gasoline engines Y1 - 2014 SP - 269 EP - 282 PB - DCM Druck CY - Meckenheim ER - TY - CHAP A1 - Stenger, David A1 - Altherr, Lena A1 - Abel, Dirk T1 - Machine learning and metaheuristics for black-box optimization of product families: a case-study investigating solution quality vs. computational overhead T2 - Operations Research Proceedings 2018 N2 - In product development, numerous design decisions have to be made. Multi-domain virtual prototyping provides a variety of tools to assess technical feasibility of design options, however often requires substantial computational effort for just a single evaluation. A special challenge is therefore the optimal design of product families, which consist of a group of products derived from a common platform. Finding an optimal platform configuration (stating what is shared and what is individually designed for each product) and an optimal design of all products simultaneously leads to a mixed-integer nonlinear black-box optimization model. We present an optimization approach based on metamodels and a metaheuristic. To increase computational efficiency and solution quality, we compare different types of Gaussian process regression metamodels adapted from the domain of machine learning, and combine them with a genetic algorithm. We illustrate our approach on the example of a product family of electrical drives, and investigate the trade-off between solution quality and computational overhead. KW - Product family optimization KW - Mixed-integer nonlinear black-box optimization KW - Engineering optimization KW - Machine learning Y1 - 2019 SN - 978-3-030-18499-5 (Print) SN - 978-3-030-18500-8 (Online) U6 - http://dx.doi.org/10.1007/978-3-030-18500-8_47 SP - 379 EP - 385 PB - Springer CY - Cham ER - TY - CHAP A1 - Croon, Philipp A1 - Czarnecki, Christian ED - Czarnecki, Christian ED - Fettke, Peter T1 - Liability for loss or damages caused by RPA T2 - Robotic process automation : Management, technology, applications N2 - Intelligent autonomous software robots replacing human activities and performing administrative processes are reality in today’s corporate world. This includes, for example, decisions about invoice payments, identification of customers for a marketing campaign, and answering customer complaints. What happens if such a software robot causes a damage? Due to the complete absence of human activities, the question is not trivial. It could even happen that no one is liable for a damage towards a third party, which could create an uncalculatable legal risk for business partners. Furthermore, the implementation and operation of those software robots involves various stakeholders, which result in the unsolvable endeavor of identifying the originator of a damage. Overall it is advisable to all involved parties to carefully consider the legal situation. This chapter discusses the liability of software robots from an interdisciplinary perspective. Based on different technical scenarios the legal aspects of liability are discussed. KW - robotic process automation KW - artificial intelligence KW - liability KW - culpability Y1 - 2021 SN - 9783110676778 SN - 9783110676693 SN - 9783110676686 U6 - http://dx.doi.org/10.1515/9783110676693-202 SP - 135 EP - 151 PB - De Gruyter CY - Oldenbourg ER - TY - CHAP A1 - Alhwarin, Faraj A1 - Ferrein, Alexander A1 - Scholl, Ingrid T1 - IR stereo kinect: improving depth images by combining structured light with IR stereo T2 - PRICAI 2014: Trends in artificial intelligence : 13th Pacific Rim International Conference on Artificial Intelligence : Gold Coast, QLD, Australia, December 1-5, 2014 : proceedings. (Lecture notes in computer science ; vol. 8862) N2 - RGB-D sensors such as the Microsoft Kinect or the Asus Xtion are inexpensive 3D sensors. A depth image is computed by calculating the distortion of a known infrared light (IR) pattern which is projected into the scene. While these sensors are great devices they have some limitations. The distance they can measure is limited and they suffer from reflection problems on transparent, shiny, or very matte and absorbing objects. If more than one RGB-D camera is used the IR patterns interfere with each other. This results in a massive loss of depth information. In this paper, we present a simple and powerful method to overcome these problems. We propose a stereo RGB-D camera system which uses the pros of RGB-D cameras and combine them with the pros of stereo camera systems. The idea is to utilize the IR images of each two sensors as a stereo pair to generate a depth map. The IR patterns emitted by IR projectors are exploited here to enhance the dense stereo matching even if the observed objects or surfaces are texture-less or transparent. The resulting disparity map is then fused with the depth map offered by the RGB-D sensor to fill the regions and the holes that appear because of interference, or due to transparent or reflective objects. Our results show that the density of depth information is increased especially for transparent, shiny or matte objects. Y1 - 2014 SN - 978-3-319-13559-5 (Print) ; 978-3-319-13560-1 (E-Book) U6 - http://dx.doi.org/10.1007/978-3-319-13560-1_33 SP - 409 EP - 421 PB - Springer CY - München ER - TY - CHAP A1 - Ibanez-Sanchez, Gema A1 - Wolf, Martin T1 - Interactive Process Mining-Induced Change Management Methodology for Healthcare T2 - Interactive Process Mining in Healthcare N2 - The adoption of the Digital Health Transformation is a tremendous paradigm change in health organizations, which is not a trivial process in reality. For that reason, in this chapter, it is proposed a methodology with the objective to generate a changing culture in healthcare organisations. Such a change culture is essential for the successful implementation of any supporting methods like Interactive Process Mining. It needs to incorporate (mostly) new ways of team-based and evidence-based approaches for solving structural problems in a digital healthcare environment. KW - Methodology KW - Change culture KW - Lean thinking KW - Interactive process mining KW - Objective data Y1 - 2020 SN - 978-3-030-53993-1 (Online) SN - 978-3-030-53992-4 (Print) U6 - http://dx.doi.org/10.1007/978-3-030-53993-1_16 SP - 267 EP - 293 PB - Springer CY - Cham ER - TY - CHAP A1 - Mayer, Claudia T1 - Innovation und Kommunikation T2 - Innovation durch Kooperation : wie der Mittelstand durch Zusammenarbeit mit den Hochschulen seine Wettbewerbsfähigkeit steigert : Festschrift für Prof. Dr. rer. nat. Johannes Gartzen / Thomas Gartzen, Ute Gartzen (Hrsg.) Y1 - 2013 SN - 978-3-86359-136-6 SP - 145 EP - 149 PB - Apprimus Verlag CY - Aachen ER - TY - CHAP A1 - Engländer, Jacques A1 - Kaminski, Lars A1 - Schuba, Marko T1 - Informationssicherheitsmanagement T2 - Digitalisierungs- und Informationsmanagement N2 - Daten und Informationen sind die wichtigsten Ressourcen vieler Unternehmen und müssen daher entsprechend geschützt werden. Getrieben durch die erhöhte Vernetzung von Informationstechnologie, die höhere Offenheit infolge datengetriebener Dienstleistungen und eine starke Zunahme an Datenquellen, rücken die Gefahren von Informationsdiebstahl, -manipulation und -verlust in den Fokus von produzierenden Unternehmen. Auf dem Weg zum lern- und wandlungsfähigen Unternehmen kann dies zu einem großen Hindernis werden, da einerseits zu hohe Sicherheitsanforderungen neue Entwicklungen beschränken, andererseits wegen des Mangels an ausreichenden Informationssicherheitskonzepten Unternehmen weniger Innovationen wagen. Deshalb bedarf es individuell angepasster Konzepte für die Bereiche IT-Security, IT-Safety und Datenschutz für vernetzte Produkte, Produktion und Arbeitsplätze. Bei der Entwicklung und Durchsetzung dieser Konzepte steht der Faktor Mensch im Zentrum aller Überlegungen. In diesem Kapitel wird dargestellt, wie der Faktor Mensch bei der Erstellung von Informationssicherheitskonzepten in verschiedenen Phasen zu beachten ist. Beginnend mit der Integration von Informationssystemen und damit verbundenen Sicherheitsmaßnahmen, über die Administration, bis hin zur Anwendung durch den Endnutzer, werden Methoden beschrieben, die den Menschen, verbunden mit seinem Mehrwert wie auch den Risiken, einschließen. Dabei werden sowohl Grundlagen aufgezeigt als auch Konzepte vorgestellt, mit denen Entscheider in der Unternehmens-IT Leitlinien für die Informationssicherheit festlegen können. KW - Informationssicherheitsmanagement KW - Cybersicherheit KW - Cybersecurity KW - Informationssicherheit KW - IT-Sicherheit Y1 - 2022 SN - 978-3-662-63757-9 SN - 978-3-662-63758-6 U6 - http://dx.doi.org/10.1007/978-3-662-63758-6_15 SP - 373 EP - 398 PB - Springer Vieweg CY - Berlin ER - TY - CHAP A1 - Rahier, Michael A1 - Ritz, Thomas A1 - Wallenborn, Ramona T1 - Information and communication technology for integrated mobility concepts such as E-carsharing T2 - E-Mobility in Europe : trends and good practice N2 - During the past decade attitude towards sharing things has changed extremely. Not just personal data is shared (e.g. in social networks) but also mobility. Together with the increased ecological awareness of the recent years, new mobility concepts have evolved. E-carsharing has become a symbol for these changes of attitude. The management of a shared car fleet, the energy management of electric mobility and the management of various carsharing users with individual likes and dislikes are just some of the major challenges of e-carsharing. Weaving it into integrated mobility concepts, this raises complexity even further. These challenges can only be overcome by an appropriate amount of well-shaped information available at the right place and time. In order to gather, process and share the required information, fleet cars have to be equipped with modern information and communication technology (ICT) and become so-called fully connected cars. Ensuring the usability of these ICT systems is another challenge that is often neglected, even though it is usability that makes carsharing comfortable, attractive and supports users’ new attitudes. By means of an integrated and consistent concept for human-machine interaction (HMI), the usability of such systems can be raised tremendously. KW - Information and communication technology KW - Fully connected car KW - E-carsharing KW - Mobility management KW - Integrated mobility Y1 - 2015 SN - 978-3-319-13193-1 U6 - http://dx.doi.org/10.1007/978-3-319-13194-8_17 SP - 311 EP - 326 PB - Springer CY - Cham [u.a.] ER - TY - CHAP A1 - Schneider, Dominik A1 - Wisselink, Frank A1 - Nölle, Nikolai A1 - Czarnecki, Christian ED - Bruhn, Manfred ED - Hadwich, Karsten T1 - Influence of artificial intelligence on commercial interactions in the consumer market T2 - Automatisierung und Personalisierung von Dienstleistungen : Methoden – Potenziale – Einsatzfelder N2 - Recently, novel AI-based services have emerged in the consumer market. AI-based services can affect the way consumers take commercial decisions. Research on the influence of AI on commercial interactions is in its infancy. In this chapter, a framework creating a first overview of the influence of AI on commercial interactions is introduced. This framework summarizes the findings of comparing numerous customer journeys of novel AI-based services with corresponding non-AI equivalents. Y1 - 2020 SN - 978-3-658-30167-5 (Print) SN - 978-3-658-30168-2 (Online) U6 - http://dx.doi.org/10.1007/978-3-658-30168-2_7 SP - 183 EP - 205 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Kümmell, Steffen A1 - Hillgärtner, Michael T1 - Inductive charging comfortable and nonvisible charging stations for urbanised areas T2 - E-Mobility in Europe : trends and good practice N2 - For a wide acceptance of E-Mobility, a well-developed charging infrastructure is needed. Conductive charging stations, which are today’s state of the art, are of limited suitability for urbanised areas, since they cause a significant diversification in townscape. Furthermore, they might be destroyed by vandalism. Besides for those urbanistic reasons, inductive charging stations are a much more comfortable alternative, especially in urbanised areas. The usage of conductive charging stations requires more or less bulky charging cables. The handling of those standardised charging cables, especially during poor weather conditions, might cause inconvenience, such as dirty clothing etc. Wireless charging does not require visible and vandalism vulnerable charge sticks. No wired connection between charging station and vehicle is needed, which enable the placement below the surface of parking spaces or other points of interest. Inductive charging seems to be the optimal alternative for E-Mobility, as a high power transfer can be realised with a manageable technical and financial effort. For a well-accepted and working public charging infrastructure in urbanised areas it is essential that the infrastructure fits the vehicles’ needs. Hence, a well-adjusted standardisation of the charging infrastructure is essential. This is carried out by several IEC (International Electrotechnical Commission) and national standardisation committees. To ensure an optimised technical solution for future’s inductive charging infrastructures, several field tests had been carried out and are planned in near future. KW - E-mobility KW - Inductive charging KW - Charging stations KW - Urban areas Y1 - 2015 SN - 978-3-319-13193-1 U6 - http://dx.doi.org/10.1007/978-3-319-13194-8_16 SP - 297 EP - 309 PB - Springer CY - Cham [u.a.] ER - TY - CHAP A1 - Wolf, Martin A1 - Foltz, Christian A1 - Luczak, Holger ED - Nagl, Manfred T1 - Gestaltung und Evaluation eines Groupware-Konzepts T2 - Modelle, Werkzeuge und Infrastrukturen zur Unterstützung von Entwicklungsprozessen Y1 - 2003 SN - 3-527-27769-2 SP - 359 EP - 360 PB - Wiley-VCH CY - Weinheim ER - TY - CHAP A1 - Alt, Helmut T1 - Fußball oder Mathematik T2 - Alma Mater Aquensis : Jahresbericht Y1 - 1971 SP - 110 EP - 114 ER - TY - CHAP A1 - Hebel, Christoph A1 - Herrmann, Ulf A1 - Ritz, Thomas A1 - Röth, Thilo A1 - Anthrakidis, Anette A1 - Böker, Jörg A1 - Franzke, Till A1 - Grodzki, Thomas A1 - Merkens, Torsten A1 - Schöttler, Mirjam T1 - FlexSHARE – Methodisches Framework zur innovativen Gestaltung der urbanen Mobilität durch Sharing- Angebote T2 - Transforming Mobility – What Next? N2 - Das Ziel des INTERREG-Projektes „SHAREuregio“ (FKZ: 34.EFRE-0300134) ist es, grenzüberschreitende Mobilität in der Euregio Rhein-Maas-Nord zu ermöglichen und zu fördern. Dazu soll ein elektromobiles Car- und Bikesharing- System entwickelt und in der Stadt Mönchengladbach, im Kreis Viersen sowie in den Gemeinden Roermond und Venlo (beide NL) zusammen mit den Partnern Wirtschaftsförderung Mönchengladbach, Wirtschaftsförderung für den Kreis Viersen, NEW AG, Goodmoovs (NL), Greenflux (NL) und der FH Aachen implementiert werden. Zunächst richtet sich das Angebot, bestehend aus 40 Elektroautos und 40 Elektrofahrrädern, an Unternehmen und wird nach einer Erprobungsphase, mit einer größeren Anzahl an Fahrzeugen, auch für Privatpersonen verfügbar gemacht werden. Die Fahrzeuge stehen bei den jeweiligen Anwendungspartnern in Deutschland und den Niederlanden. Im Rahmen dieses Projektes hat die FH Aachen „FlexSHARE“ entwickelt – ein methodisches Framework zur innovativen Gestaltung urbaner Sharing- Angebote. Das Framework ermöglicht es, anhand von messbaren Kenngrößen, bedarfsgerechte und auf die Region abgestimmte Sharing-Systeme zu entwickeln. Y1 - 2022 SN - 978-3-658-36429-8 U6 - http://dx.doi.org/10.1007/978-3-658-36430-4_10 N1 - Tagungsband zum 13. Wissenschaftsforum Mobilität, Beiträge des Wissenschaftsforums SP - 153 EP - 169 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Bensberg, Frank A1 - Auth, Gunnar A1 - Czarnecki, Christian ED - Czarnecki, Christian ED - Fettke, Peter T1 - Finding the perfect RPA match : a criteria-based selection method for RPA solutions T2 - Robotic process automation : Management, technology, applications N2 - The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook. KW - robotic process automation KW - business process automation KW - commercial offthe- shelf solutions KW - software evaluation KW - software selection Y1 - 2021 SN - 978-3-11-067677-8 SN - 978-3-11-067669-3 SN - 9783110676686 U6 - http://dx.doi.org/10.1515/9783110676693-201 SP - 47 EP - 75 PB - De Gruyter CY - Oldenbourg ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena A1 - Simon, Nicolai A1 - Pelz, Peter F. T1 - Finding global-optimal gearbox designs for battery electric vehicles T2 - Optimization of complex systems - theory, models, algorithms and applications : WCGO 2019 N2 - In order to maximize the possible travel distance of battery electric vehicles with one battery charge, it is mandatory to adjust all components of the powertrain carefully to each other. While current vehicle designs mostly simplify the powertrain rigorously and use an electric motor in combination with a gearbox with only one fixed transmission ratio, the use of multi-gear systems has great potential. First, a multi-speed system is able to improve the overall energy efficiency. Secondly, it is able to reduce the maximum momentum and therefore to reduce the maximum current provided by the traction battery, which results in a longer battery lifetime. In this paper, we present a systematic way to generate multi-gear gearbox designs that—combined with a certain electric motor—lead to the most efficient fulfillment of predefined load scenarios and are at the same time robust to uncertainties in the load. Therefore, we model the electric motor and the gearbox within a Mixed-Integer Nonlinear Program, and optimize the efficiency of the mechanical parts of the powertrain. By combining this mathematical optimization program with an unsupervised machine learning algorithm, we are able to derive global-optimal gearbox designs for practically relevant momentum and speed requirements. KW - Powertrain KW - Gearbox KW - Optimization KW - BEV KW - WLTP Y1 - 2019 SN - 978-3-030-21802-7 U6 - http://dx.doi.org/10.1007/978-3-030-21803-4_91 SP - 916 EP - 925 PB - Springer CY - Cham ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena T1 - Experimental evaluation of resilience metrics in a fluid system T2 - Mastering Uncertainty in Mechanical Engineering Y1 - 2021 SN - 978-3-030-78356-3 N1 - Unterkapitel des Kapitels "Strategies for Mastering Uncertainty" SP - 442 EP - 447 PB - Springer CY - Cham ER - TY - CHAP A1 - Czarnecki, Christian ED - vom Brocke, Jan ED - Mendling, Jan T1 - Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East T2 - Business process management cases : digital innovation and business transformation in practice N2 - Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process. Y1 - 2018 SN - 978-3-319-58306-8 SN - 978-3-319-58307-5 SN - 978-3-319-86372-6 U6 - http://dx.doi.org/10.1007/978-3-319-58307-5 N1 - Als Präsenzexemplar unter der Signatur 20 PZR 469-1 vorhanden. SP - 57 EP - 76 PB - Springer CY - Cham ER - TY - CHAP A1 - Wolf, Martin A1 - Fräntz, Birgit T1 - Erfolgreiches IT-Marketing T2 - Erfolgreiches IT-Marketing in Zeiten von Social Media, Cloud & Co. - (CIO-Handbuch ; 2) KW - IT-Marketing Y1 - 2013 SN - 978-3-86329-612-4 SP - 123 EP - 140 PB - Symposion Publishing CY - Düsseldorf ET - 1. Auflage ER - TY - CHAP A1 - Czarnecki, Christian A1 - Bensberg, Frank T1 - Enhanced Telecom Operations Map (eTOM) T2 - Enzyklopädie der Wirtschaftsinformatik Y1 - 2019 N1 - Online-Lexikon SP - 1 EP - 4 PB - Gito CY - Berlin ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena A1 - Pelz, Peter F. T1 - Energy-Efficient design of a water supply system for skyscrapers by mixed-integer nonlinear programming T2 - Operations Research Proceedings 2017 N2 - The energy-efficiency of technical systems can be improved by a systematic design approach. Technical Operations Research (TOR) employs methods known from Operations Research to find a global optimal layout and operation strategy of technical systems. We show the practical usage of this approach by the systematic design of a decentralized water supply system for skyscrapers. All possible network options and operation strategies are modeled by a Mixed-Integer Nonlinear Program. We present the optimal system found by our approach and highlight the energy savings compared to a conventional system design. KW - Engineering optimization KW - Global optimization KW - Energy efficiency KW - Water KW - Network Y1 - 2018 SN - 978-3-319-89919-0 U6 - http://dx.doi.org/10.1007/978-3-319-89920-6_63 PB - Springer CY - Cham ER - TY - CHAP A1 - Schmitz, Manfred A1 - Dietze, Christian A1 - Czarnecki, Christian ED - Urbach, Nils ED - Röglinger, Maximilian T1 - Enabling digital transformation through robotic process automation at Deutsche Telekom T2 - Enabling digital transformation through robotic process automation at Deutsche Telekom N2 - Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT’s digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data. Y1 - 2019 SN - 978-3-319-95272-7 U6 - http://dx.doi.org/10.1007/978-3-319-95273-4_2 SP - 15 EP - 33 PB - Springer CY - Cham ER - TY - CHAP A1 - Czarnecki, Christian A1 - Hong, Chin-Gi A1 - Schmitz, Manfred A1 - Dietze, Christian ED - Urbach, Nils ED - Röglinger, Maximilian ED - Kautz, Karlheinz ED - Alias, Rose Alinda ED - Saunders, Carol ED - Wiener, Martin T1 - Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe T2 - Digitalization Cases Vol. 2 : Mastering digital transformation for global business N2 - Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed. Y1 - 2021 SN - 978-3-030-80002-4 (Print) SN - 978-3-030-80003-1 (Online) U6 - http://dx.doi.org/10.1007/978-3-030-80003-1 SP - 123 EP - 138 PB - Springer CY - Cham ER - TY - CHAP A1 - Schneider, Dominik A1 - Wisselink, Frank A1 - Nölle, Nikolai A1 - Czarnecki, Christian ED - Barton, Thomas ED - Müller, Christian T1 - Einfluss von Künstlicher Intelligenz auf Customer Journeys am Beispiel von intelligentem Parken T2 - Künstliche Intelligenz in der Anwendung : Rechtliche Aspekte, Anwendungspotenziale und Einsatzszenarien N2 - Im Konsumentenmarkt entstehen vermehrt neue Anwendungen von Künstlicher Intelligenz (KI). Zunehmend drängen auch Geräte und Dienste in den Markt, die eigenständig über das Internet kommunizieren. Dadurch können diese Geräte und Dienste mit neuartigen KI-basierten Diensten verbessert werden. Solche Dienste können die Art und Weise beeinflussen, wie Kunden kommerzielle Entscheidungen treffen und somit das Kundenerlebnis maßgeblich verändern. Der Einfluss von KI auf kommerzielle Interaktionen wurde bisher noch nicht umfassend untersucht. Basierend auf einem Framework, welches einen ersten Überblick über die Effekte von KI auf kommerzielle Interaktionen gibt, wird in diesem Kapitel der Einfluss von KI auf Customer Journeys am konkreten Anwendungsfall des intelligenten Parkens analysiert. Die daraus gewonnenen Erkenntnisse können in der Praxis als Grundlage genutzt werden, um das Potenzial von KI zu verstehen und bei der Gestaltung eigener Customer Journeys umzusetzen. KW - Kommerzielle Interaktionen KW - Customer Journeys KW - Prozessagilität KW - Customer Experience Management KW - Intelligentes Parken Y1 - 2021 SN - 978-3-658-30935-0 (Print) SN - 978-3-658-30936-7 (Online) U6 - http://dx.doi.org/10.1007/978-3-658-30936-7_7 SP - 99 EP - 122 PB - Springer Vieweg CY - Wiesbaden ER - TY - CHAP A1 - Auth, Gunnar A1 - Czarnecki, Christian A1 - Bensberg, Frank A1 - Thor, Andreas ED - Barton, Thomas ED - Müller, Christian ED - Seel, Christian T1 - Digitalisierung des Forschungsprozesses aus Sicht von Forschenden – durch Serviceintegration zum persönlichen Forschungsinformationssystem T2 - Hochschulen in Zeiten der Digitalisierung : Lehre, Forschung und Organisation N2 - In der Diskussion über die Digitalisierung der Forschung spielt die Frage nach der optimalen IT-Unterstützung für Forschende eine wichtige Rolle. Forschende können heute an ihren Hochschulen bzw. Wissenschaftseinrichtungen auf ein breites Angebot interner IT-Dienstleistungen zurückgreifen, das auch kooperative IT-Dienste umfasst, die von mehreren Institutionen in Zusammenarbeit bereitgestellt werden. Außerhalb der eigenen Organisation und des weiteren Verbunds hat sich im Internet zudem ein breites externes Angebot an innovativen, häufig kostenlos nutzbaren Onlinediensten entwickelt. Neben horizontalen Onlinediensten, die sich prinzipiell an jeden Internetnutzer richten (bspw. Dropbox, Twitter, WhatsApp), nimmt auch die Zahl von vertikalen Diensten für wissenschaftliche bzw. Forschungszwecke immer weiter zu (bspw. GoogleScholar, ResearchGate, figshare). Für Forschende eröffnen sich damit vielfältige neue Möglichkeiten, ihren individuellen Forschungsprozess durch digitale Werkzeuge zu verbessern. Aufgrund rechtlicher, technischer und personeller Restriktionen können jedoch interne Dienstleister bei der Identifizierung, Auswahl und Nutzung externer Onlinedienste nur wenig Unterstützung leisten. Aus einer serviceorientierten Perspektive stehen Forschende zunehmend vor dem Problem, wie sich heterogene IT-Dienste interner und externer Anbieter in den eigenen Forschungsprozess integrieren lassen. Als Lösungsansatz skizziert das Kapitel das Konzept eines persönlichen Forschungsinformationssystems nach Gesichtspunkten eines digitalen Servicesystems. KW - Digitalisierung KW - Forschung KW - Forschungsprozess KW - Forschungsinformationssystem KW - Serviceintegration Y1 - 2019 SN - 978-3-658-26617-2 (Print) SN - 978-3-658-26618-9 (Online) U6 - http://dx.doi.org/10.1007/978-3-658-26618-9_17 SP - 287 EP - 307 PB - Springer Vieweg CY - Wiesbaden ER - TY - CHAP A1 - Bensberg, Frank A1 - Buscher, Gandalf A1 - Czarnecki, Christian ED - Nissen, Volker T1 - Digital transformation and IT topics in the consulting industry: a labor market perspective T2 - Advances in consulting research : recent findings and practical cases N2 - Information technologies, such as big data analytics, cloud computing, cyber physical systems, robotic process automation, and the internet of things, provide a sustainable impetus for the structural development of business sectors as well as the digitalization of markets, enterprises, and processes. Within the consulting industry, the proliferation of these technologies opened up the new segment of digital transformation, which focuses on setting up, controlling, and implementing projects for enterprises from a broad range of sectors. These recent developments raise the question, which requirements evolve for IT consultants as important success factors of those digital transformation projects. Therefore, this empirical contribution provides indications regarding the qualifications and competences necessary for IT consultants in the era of digital transformation from a labor market perspective. On the one hand, this knowledge base is interesting for the academic education of consultants, since it supports a market-oriented design of adequate training measures. On the other hand, insights into the competence requirements for consultants are considered relevant for skill and talent management processes in consulting practice. Assuming that consulting companies pursue a strategic human resource management approach, labor market information may also be useful to discover strategic behavioral patterns. Y1 - 2019 SN - 978-3-319-95998-6 SN - 978-3-030-07125-7 SN - 978-3-319-95999-3 U6 - http://dx.doi.org/10.1007/978-3-319-95999-3_16 SP - 341 EP - 357 PB - Springer CY - Cham ER - TY - CHAP A1 - Altherr, Lena A1 - Ederer, Thorsten A1 - Lorenz, Ulf A1 - Pelz, Peter F. A1 - Pöttgen, Philipp ED - Lübbecke, Marco E. ED - Koster, Arie ED - Letmathe, Peter ED - Madlener, Reihard ED - Preis, Britta ED - Walther, Grit T1 - Designing a feedback control system via mixed-integer programming T2 - Operations Research Proceedings 2014: Selected Papers of the Annual International Conference of the German Operations Research N2 - Pure analytical or experimental methods can only find a control strategy for technical systems with a fixed setup. In former contributions we presented an approach that simultaneously finds the optimal topology and the optimal open-loop control of a system via Mixed Integer Linear Programming (MILP). In order to extend this approach by a closed-loop control we present a Mixed Integer Program for a time discretized tank level control. This model is the basis for an extension by combinatorial decisions and thus for the variation of the network topology. Furthermore, one is able to appraise feasible solutions using the global optimality gap. KW - Optimal Topology KW - Controller Parameter KW - Level Control System KW - Technical Operation Research KW - Optimal Closed Loop Y1 - 2016 SN - 978-3-319-28695-2 U6 - http://dx.doi.org/10.1007/978-3-319-28697-6_18 SP - 121 EP - 127 PB - Springer CY - Cham ER - TY - CHAP A1 - Niemueller, Tim A1 - Reuter, Sebastian A1 - Ewert, Daniel A1 - Ferrein, Alexander A1 - Jeschke, Sabina A1 - Lakemeyer, Gerhard T1 - Decisive Factors for the Success of the Carologistics RoboCup Team in the RoboCup Logistics League 2014 T2 - RoboCup 2014: Robot World Cup XVIII Y1 - 2015 SN - 978-3-319-18615-3 N1 - Lecture Notes in Computer Science ; 8992 SP - 155 EP - 167 PB - Springer ER - TY - CHAP A1 - Schuba, Marko A1 - Höfken, Hans-Wilhelm T1 - Cybersicherheit in Produktion, Automotive und intelligenten Gebäuden T2 - IT-Sicherheit - Technologien und Best Practices für die Umsetzung im Unternehmen Y1 - 2022 SN - 978-3-446-47223-5 SN - 978-3-446-47347-8 U6 - http://dx.doi.org/10.3139/9783446473478.012 SP - 193 EP - 218 PB - Carl Hanser Verlag CY - München ER - TY - CHAP A1 - Niemueller, Tim A1 - Zwilling, Frederik A1 - Lakemeyer, Gerhard A1 - Löbach, Matthias A1 - Reuter, Sebastian A1 - Jeschke, Sabina A1 - Ferrein, Alexander T1 - Cyber-Physical System Intelligence T2 - Industrial Internet of Things N2 - Cyber-physical systems are ever more common in manufacturing industries. Increasing their autonomy has been declared an explicit goal, for example, as part of the Industry 4.0 vision. To achieve this system intelligence, principled and software-driven methods are required to analyze sensing data, make goal-directed decisions, and eventually execute and monitor chosen tasks. In this chapter, we present a number of knowledge-based approaches to these problems and case studies with in-depth evaluation results of several different implementations for groups of autonomous mobile robots performing in-house logistics in a smart factory. We focus on knowledge-based systems because besides providing expressive languages and capable reasoning techniques, they also allow for explaining how a particular sequence of actions came about, for example, in the case of a failure. KW - Smart factory KW - Industry 4.0 KW - Multi-robot systems KW - Autonomous mobile robots KW - RoboCup Y1 - 2017 SN - 978-3-319-42559-7 U6 - http://dx.doi.org/10.1007/978-3-319-42559-7_17 N1 - Springer Series in Wireless Technology SP - 447 EP - 472 PB - Springer CY - Cham ER - TY - CHAP A1 - Krause, Gregor T1 - Brenchmarking elektrischer Energie in Zweckbauten - Aussagefähigkeit von Energiekennzahlen T2 - Betriebliches Energiemanagement : Tagung Cottbus, 6. und 7. März 2001. (VDI-Berichte ; 1593) Y1 - 2001 SN - 3180915935 SP - 413 EP - 422 PB - VDI-Verlag CY - Düsseldorf ER - TY - CHAP A1 - Niemueller, T. A1 - Lakemeyer, G. A1 - Reuter, S. A1 - Jeschke, S. A1 - Ferrein, Alexander T1 - Benchmarking of Cyber-Physical Systems in Industrial Robotics: The RoboCup Logistics League as a CPS Benchmark Blueprint T2 - Cyber-Physical Systems: Foundations, Principles and Applications N2 - In the future, we expect manufacturing companies to follow a new paradigm that mandates more automation and autonomy in production processes. Such smart factories will offer a variety of production technologies as services that can be combined ad hoc to produce a large number of different product types and variants cost-effectively even in small lot sizes. This is enabled by cyber-physical systems that feature flexible automated planning methods for production scheduling, execution control, and in-factory logistics. During development, testbeds are required to determine the applicability of integrated systems in such scenarios. Furthermore, benchmarks are needed to quantify and compare system performance in these industry-inspired scenarios at a comprehensible and manageable size which is, at the same time, complex enough to yield meaningful results. In this chapter, based on our experience in the RoboCup Logistics League (RCLL) as a specific example, we derive a generic blueprint for how a holistic benchmark can be developed, which combines a specific scenario with a set of key performance indicators as metrics to evaluate the overall integrated system and its components. KW - Smart factory KW - Industry 4.0 KW - Cyber-physical systems KW - Multi-robot systems KW - Autonomous mobile robots Y1 - 2017 U6 - http://dx.doi.org/10.1016/B978-0-12-803801-7.00013-4 SP - 193 EP - 207 PB - Academic Press CY - London ER - TY - CHAP A1 - Luczak, Holger A1 - Wolf, Martin A1 - Mühlfelder, M. ED - Schwabe, Gerhard T1 - Arbeitswissenschaft T2 - CSCW-Kompendium : Lehr- und Handbuch zum computerunterstützten kooperativen Arbeiten ; mit 9 Tabellen N2 - Unter Arbeit wird das Tätigsein des Menschen verstanden, bei dem dieser mit anderen Menschen und (technischen) Hilfsmitteln in Interaktion tritt, um unter wirtschaftlichen Zielsetzungen Güter und Dienstleistungen zu erstellen (Luczak, 1998a). Arbeit dient direkt oder indirekt der Erhaltung der eigenen Existenz und der Existenz der Gesellschaft. Arbeit ist deshalb eine besondere Form des Tätigseins neben anderen wie Spiel, Sport, Lemen usw. Y1 - 2001 SN - 978-3-540-67552-5 SN - 978-3-642-56848-0 U6 - http://dx.doi.org/10.1007/978-3-642-56848-0_2 SP - 7 EP - 14 PB - Springer CY - Berlin ER - TY - CHAP A1 - Eggert, Mathias A1 - Zähl, Philipp M. A1 - Wolf, Martin R. A1 - Haase, Martin ED - Cooper, Kendra M.L. ED - Bucchiarone, Antonio T1 - Applying leaderboards for quality improvement in software development projects T2 - Software Engineering for Games in Serious Contexts N2 - Software development projects often fail because of insufficient code quality. It is now well documented that the task of testing software, for example, is perceived as uninteresting and rather boring, leading to poor software quality and major challenges to software development companies. One promising approach to increase the motivation for considering software quality is the use of gamification. Initial research works already investigated the effects of gamification on software developers and come to promising. Nevertheless, a lack of results from field experiments exists, which motivates the chapter at hand. By conducting a gamification experiment with five student software projects and by interviewing the project members, the chapter provides insights into the changing programming behavior of information systems students when confronted with a leaderboard. The results reveal a motivational effect as well as a reduction of code smells. KW - Leaderboard KW - Gamification KW - Software testing KW - Software development Y1 - 2023 SN - 978-3-031-33337-8 (Print) SN - 978-3-031-33338-5 (Online) U6 - http://dx.doi.org/10.1007/978-3-031-33338-5_11 SP - 243 EP - 263 PB - Springer CY - Cham ER - TY - CHAP A1 - Alt, Helmut T1 - Analog anzeigende Digitaluhr T2 - FH-Texte ; 36 : Berichte aus dem Fachbereich Elektrotechnik Aachen Y1 - 1983 SP - 98 EP - 104 PB - Fachhochschule Aachen CY - Aachen ER - TY - CHAP A1 - Rao, Deepak A1 - Pathrose, Plato A1 - Hüning, Felix A1 - Sid, Jithin T1 - An Approach for Validating Safety of Perception Software in Autonomous Driving Systems T2 - Model-Based Safety and Assessment: 6th International Symposium, IMBSA 2019, Thessaloniki, Greece, October 16–18, 2019, Proceedings N2 - The increasing complexity of Advanced Driver Assistance Systems (ADAS) presents a challenging task to validate safe and reliable performance of these systems under varied conditions. The test and validation of ADAS/AD with real test drives, although important, involves huge costs and time. Simulation tools provide an alternative with the added advantage of reproducibility but often use ideal sensors, which do not reflect real sensor output accurately. This paper presents a new validation methodology using fault injection, as recommended by the ISO 26262 standard, to test software and system robustness. In our work, we investigated and developed a tool capable of inserting faults at different software and system levels to verify its robustness. The scope of this paper is to cover the fault injection test for the Visteon’s DriveCore™ system, a centralized domain controller for Autonomous driving which is sensor agnostic and SoC agnostic. With this new approach, the validation of safety monitoring functionality and its behavior can be tested using real-world data instead of synthetic data from simulation tools resulting in having better confidence in system performance before proceeding with in-vehicle testing. KW - Advanced driver assistance systems (ADAS/AD) KW - ISO 26262 KW - Safety-critical systems validation KW - Safety of the intended functionality (SOTIF) Y1 - 2019 SN - 978-3-030-32872-6 U6 - http://dx.doi.org/10.1007/978-3-030-32872-6_20 SP - 303 EP - 316 PB - Springer CY - Cham ER - TY - CHAP A1 - Altherr, Lena A1 - Dörig, Bastian A1 - Ederer, Thorsten A1 - Pelz, Peter Franz A1 - Pfetsch, Marc A1 - Wolf, Jan T1 - A mixed-integer nonlinear program for the design of gearboxes T2 - Operations Research Proceedings 2016 N2 - Gearboxes are mechanical transmission systems that provide speed and torque conversions from a rotating power source. Being a central element of the drive train, they are relevant for the efficiency and durability of motor vehicles. In this work, we present a new approach for gearbox design: Modeling the design problem as a mixed-integer nonlinear program (MINLP) allows us to create gearbox designs from scratch for arbitrary requirements and—given enough time—to compute provably globally optimal designs for a given objective. We show how different degrees of freedom influence the runtime and present an exemplary solution. Y1 - 2017 SN - 978-3-319-55701-4 U6 - http://dx.doi.org/10.1007/978-3-319-55702-1_31 SP - 227 EP - 233 PB - Springer CY - Cham ER - TY - CHAP A1 - Buxbaum, Bernd A1 - Lange, Robert A1 - Ringbeck, Thorsten ED - Winner, Hermann T1 - 3D-Imaging T2 - Handbuch Fahrerassistenzsysteme : Grundlagen, Komponenten und Systeme für aktive Sicherheit und Komfort ; mit 45 Tabellen Y1 - 2009 SN - 978-3-8348-0287-3 SP - 187 EP - 197 PB - Vieweg + Teubner CY - Wiesbaden ET - 1. Auflage ER -