TY - CHAP A1 - Bensberg, Frank A1 - Auth, Gunnar A1 - Czarnecki, Christian ED - Czarnecki, Christian ED - Fettke, Peter T1 - Finding the perfect RPA match : a criteria-based selection method for RPA solutions T2 - Robotic process automation : Management, technology, applications N2 - The benefits of robotic process automation (RPA) are highly related to the usage of commercial off-the-shelf (COTS) software products that can be easily implemented and customized by business units. But, how to find the best fitting RPA product for a specific situation that creates the expected benefits? This question is related to the general area of software evaluation and selection. In the face of more than 75 RPA products currently on the market, guidance considering those specifics is required. Therefore, this chapter proposes a criteria-based selection method specifically for RPA. The method includes a quantitative evaluation of costs and benefits as well as a qualitative utility analysis based on functional criteria. By using the visualization of financial implications (VOFI) method, an application-oriented structure is provided that opposes the total cost of ownership to the time savings times salary (TSTS). For the utility analysis a detailed list of functional criteria for RPA is offered. The whole method is based on a multi-vocal review of scientific and non-scholarly literature including publications by business practitioners, consultants, and vendors. The application of the method is illustrated by a concrete RPA example. The illustrated structures, templates, and criteria can be directly utilized by practitioners in their real-life RPA implementations. In addition, a normative decision process for selecting RPA alternatives is proposed before the chapter closes with a discussion and outlook. KW - robotic process automation KW - business process automation KW - commercial offthe- shelf solutions KW - software evaluation KW - software selection Y1 - 2021 SN - 978-3-11-067677-8 SN - 978-3-11-067669-3 SN - 9783110676686 U6 - https://doi.org/10.1515/9783110676693-201 SP - 47 EP - 75 PB - De Gruyter CY - Oldenbourg ER - TY - CHAP A1 - Croon, Philipp A1 - Czarnecki, Christian ED - Czarnecki, Christian ED - Fettke, Peter T1 - Liability for loss or damages caused by RPA T2 - Robotic process automation : Management, technology, applications N2 - Intelligent autonomous software robots replacing human activities and performing administrative processes are reality in today’s corporate world. This includes, for example, decisions about invoice payments, identification of customers for a marketing campaign, and answering customer complaints. What happens if such a software robot causes a damage? Due to the complete absence of human activities, the question is not trivial. It could even happen that no one is liable for a damage towards a third party, which could create an uncalculatable legal risk for business partners. Furthermore, the implementation and operation of those software robots involves various stakeholders, which result in the unsolvable endeavor of identifying the originator of a damage. Overall it is advisable to all involved parties to carefully consider the legal situation. This chapter discusses the liability of software robots from an interdisciplinary perspective. Based on different technical scenarios the legal aspects of liability are discussed. KW - robotic process automation KW - artificial intelligence KW - liability KW - culpability Y1 - 2021 SN - 9783110676778 SN - 9783110676693 SN - 9783110676686 U6 - https://doi.org/10.1515/9783110676693-202 SP - 135 EP - 151 PB - De Gruyter CY - Oldenbourg ER - TY - CHAP A1 - Schneider, Dominik A1 - Wisselink, Frank A1 - Nölle, Nikolai A1 - Czarnecki, Christian ED - Bruhn, Manfred ED - Hadwich, Karsten T1 - Influence of artificial intelligence on commercial interactions in the consumer market T2 - Automatisierung und Personalisierung von Dienstleistungen : Methoden – Potenziale – Einsatzfelder N2 - Recently, novel AI-based services have emerged in the consumer market. AI-based services can affect the way consumers take commercial decisions. Research on the influence of AI on commercial interactions is in its infancy. In this chapter, a framework creating a first overview of the influence of AI on commercial interactions is introduced. This framework summarizes the findings of comparing numerous customer journeys of novel AI-based services with corresponding non-AI equivalents. Y1 - 2020 SN - 978-3-658-30167-5 (Print) SN - 978-3-658-30168-2 (Online) U6 - https://doi.org/10.1007/978-3-658-30168-2_7 SP - 183 EP - 205 PB - Springer Gabler CY - Wiesbaden ER - TY - CHAP A1 - Bensberg, Frank A1 - Buscher, Gandalf A1 - Czarnecki, Christian ED - Nissen, Volker T1 - Digital transformation and IT topics in the consulting industry: a labor market perspective T2 - Advances in consulting research : recent findings and practical cases N2 - Information technologies, such as big data analytics, cloud computing, cyber physical systems, robotic process automation, and the internet of things, provide a sustainable impetus for the structural development of business sectors as well as the digitalization of markets, enterprises, and processes. Within the consulting industry, the proliferation of these technologies opened up the new segment of digital transformation, which focuses on setting up, controlling, and implementing projects for enterprises from a broad range of sectors. These recent developments raise the question, which requirements evolve for IT consultants as important success factors of those digital transformation projects. Therefore, this empirical contribution provides indications regarding the qualifications and competences necessary for IT consultants in the era of digital transformation from a labor market perspective. On the one hand, this knowledge base is interesting for the academic education of consultants, since it supports a market-oriented design of adequate training measures. On the other hand, insights into the competence requirements for consultants are considered relevant for skill and talent management processes in consulting practice. Assuming that consulting companies pursue a strategic human resource management approach, labor market information may also be useful to discover strategic behavioral patterns. Y1 - 2019 SN - 978-3-319-95998-6 SN - 978-3-030-07125-7 SN - 978-3-319-95999-3 U6 - https://doi.org/10.1007/978-3-319-95999-3_16 SP - 341 EP - 357 PB - Springer CY - Cham ER - TY - CHAP A1 - Schmitz, Manfred A1 - Dietze, Christian A1 - Czarnecki, Christian ED - Urbach, Nils ED - Röglinger, Maximilian T1 - Enabling digital transformation through robotic process automation at Deutsche Telekom T2 - Enabling digital transformation through robotic process automation at Deutsche Telekom N2 - Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT’s digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data. Y1 - 2019 SN - 978-3-319-95272-7 U6 - https://doi.org/10.1007/978-3-319-95273-4_2 SP - 15 EP - 33 PB - Springer CY - Cham ER - TY - CHAP A1 - Czarnecki, Christian ED - vom Brocke, Jan ED - Mendling, Jan T1 - Establishment of a central process governance organization combined with operational process improvements : Insights from a BPM Project at a leading telecommunications operator in the Middle East T2 - Business process management cases : digital innovation and business transformation in practice N2 - Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process. Y1 - 2018 SN - 978-3-319-58306-8 SN - 978-3-319-58307-5 SN - 978-3-319-86372-6 U6 - https://doi.org/10.1007/978-3-319-58307-5 N1 - Als Präsenzexemplar unter der Signatur 20 PZR 469-1 vorhanden. SP - 57 EP - 76 PB - Springer CY - Cham ER - TY - CHAP A1 - Leise, Philipp A1 - Altherr, Lena A1 - Simon, Nicolai A1 - Pelz, Peter F. T1 - Finding global-optimal gearbox designs for battery electric vehicles T2 - Optimization of complex systems - theory, models, algorithms and applications : WCGO 2019 N2 - In order to maximize the possible travel distance of battery electric vehicles with one battery charge, it is mandatory to adjust all components of the powertrain carefully to each other. While current vehicle designs mostly simplify the powertrain rigorously and use an electric motor in combination with a gearbox with only one fixed transmission ratio, the use of multi-gear systems has great potential. First, a multi-speed system is able to improve the overall energy efficiency. Secondly, it is able to reduce the maximum momentum and therefore to reduce the maximum current provided by the traction battery, which results in a longer battery lifetime. In this paper, we present a systematic way to generate multi-gear gearbox designs that—combined with a certain electric motor—lead to the most efficient fulfillment of predefined load scenarios and are at the same time robust to uncertainties in the load. Therefore, we model the electric motor and the gearbox within a Mixed-Integer Nonlinear Program, and optimize the efficiency of the mechanical parts of the powertrain. By combining this mathematical optimization program with an unsupervised machine learning algorithm, we are able to derive global-optimal gearbox designs for practically relevant momentum and speed requirements. KW - Powertrain KW - Gearbox KW - Optimization KW - BEV KW - WLTP Y1 - 2019 SN - 978-3-030-21802-7 U6 - https://doi.org/10.1007/978-3-030-21803-4_91 SP - 916 EP - 925 PB - Springer CY - Cham ER - TY - CHAP A1 - Stenger, David A1 - Altherr, Lena A1 - Abel, Dirk T1 - Machine learning and metaheuristics for black-box optimization of product families: a case-study investigating solution quality vs. computational overhead T2 - Operations Research Proceedings 2018 N2 - In product development, numerous design decisions have to be made. Multi-domain virtual prototyping provides a variety of tools to assess technical feasibility of design options, however often requires substantial computational effort for just a single evaluation. A special challenge is therefore the optimal design of product families, which consist of a group of products derived from a common platform. Finding an optimal platform configuration (stating what is shared and what is individually designed for each product) and an optimal design of all products simultaneously leads to a mixed-integer nonlinear black-box optimization model. We present an optimization approach based on metamodels and a metaheuristic. To increase computational efficiency and solution quality, we compare different types of Gaussian process regression metamodels adapted from the domain of machine learning, and combine them with a genetic algorithm. We illustrate our approach on the example of a product family of electrical drives, and investigate the trade-off between solution quality and computational overhead. KW - Product family optimization KW - Mixed-integer nonlinear black-box optimization KW - Engineering optimization KW - Machine learning Y1 - 2019 SN - 978-3-030-18499-5 (Print) SN - 978-3-030-18500-8 (Online) U6 - https://doi.org/10.1007/978-3-030-18500-8_47 SP - 379 EP - 385 PB - Springer CY - Cham ER - TY - CHAP A1 - Pfetsch, Marc E. A1 - Abele, Eberhard A1 - Altherr, Lena A1 - Bölling, Christian A1 - Brötz, Nicolas A1 - Dietrich, Ingo A1 - Gally, Tristan A1 - Geßner, Felix A1 - Groche, Peter A1 - Hoppe, Florian A1 - Kirchner, Eckhard A1 - Kloberdanz, Hermann A1 - Knoll, Maximilian A1 - Kolvenbach, Philip A1 - Kuttich-Meinlschmidt, Anja A1 - Leise, Philipp A1 - Lorenz, Ulf A1 - Matei, Alexander A1 - Molitor, Dirk A. A1 - Niessen, Pia A1 - Pelz, Peter F. A1 - Rexer, Manuel A1 - Schmitt, Andreas A1 - Schmitt, Johann M. A1 - Schulte, Fiona A1 - Ulbrich, Stefan A1 - Weigold, Matthias T1 - Strategies for mastering uncertainty T2 - Mastering uncertainty in mechanical engineering N2 - This chapter describes three general strategies to master uncertainty in technical systems: robustness, flexibility and resilience. It builds on the previous chapters about methods to analyse and identify uncertainty and may rely on the availability of technologies for particular systems, such as active components. Robustness aims for the design of technical systems that are insensitive to anticipated uncertainties. Flexibility increases the ability of a system to work under different situations. Resilience extends this characteristic by requiring a given minimal functional performance, even after disturbances or failure of system components, and it may incorporate recovery. The three strategies are described and discussed in turn. Moreover, they are demonstrated on specific technical systems. Y1 - 2021 SN - 978-3-030-78353-2 U6 - https://doi.org/10.1007/978-3-030-78354-9_6 N1 - Part of the Springer Tracts in Mechanical Engineering book series (STME) SP - 365 EP - 456 PB - Springer CY - Cham ER - TY - CHAP A1 - Feldmann, M. A1 - Döring, Bernd A1 - Pyschny, D. T1 - Floor systems; Sustainabilty analyses and assessments of steel bridges T2 - Sustainable steel buildings : a practical guide for structures and envelopes Y1 - 2016 SN - 978-1-118-74079-8 (PDF) SN - 978-1-118-74111-5 SP - 198 EP - 223 PB - Wiley Blackwell CY - Chichester, West Sussex ER - TY - CHAP A1 - Kroll-Ludwigs, Kathrin ED - Boele-Woelki, Katharina T1 - Unification of Conflict of Laws in Europe. Matrimonial Property Regimes T2 - European Challenges in Contemporary Family Law Y1 - 2008 SN - 978-90-5095-692-5 SP - 379 EP - 393 PB - Intersentia CY - Antwerpen ER - TY - CHAP A1 - Engemann, Heiko A1 - Du, Shengzhi A1 - Kallweit, Stephan A1 - Ning, Chuanfang A1 - Anwar, Saqib T1 - AutoSynPose: Automatic Generation of Synthetic Datasets for 6D Object Pose Estimation T2 - Machine Learning and Artificial Intelligence. Proceedings of MLIS 2020 N2 - We present an automated pipeline for the generation of synthetic datasets for six-dimension (6D) object pose estimation. Therefore, a completely automated generation process based on predefined settings is developed, which enables the user to create large datasets with a minimum of interaction and which is feasible for applications with a high object variance. The pipeline is based on the Unreal 4 (UE4) game engine and provides a high variation for domain randomization, such as object appearance, ambient lighting, camera-object transformation and distractor density. In addition to the object pose and bounding box, the metadata includes all randomization parameters, which enables further studies on randomization parameter tuning. The developed workflow is adaptable to other 3D objects and UE4 environments. An exemplary dataset is provided including five objects of the Yale-CMU-Berkeley (YCB) object set. The datasets consist of 6 million subsegments using 97 rendering locations in 12 different UE4 environments. Each dataset subsegment includes one RGB image, one depth image and one class segmentation image at pixel-level. Y1 - 2020 SN - 978-1-64368-137-5 U6 - https://doi.org/10.3233/FAIA200770 N1 - Frontiers in Artificial Intelligence and Applications. Vol 332 SP - 89 EP - 97 PB - IOS Press CY - Amsterdam ER - TY - CHAP A1 - Groß, Rolf Fritz A1 - Hecken, M. A1 - Renz, Ulrich ED - Dittler, A. ED - Hemmer, G. ED - Kasper, G. T1 - Hot gas filtration with ceramic filter candles: experimental and numerical investigations on fluid flow during element cleaning T2 - High temperature gas cleaning. Vol. 2 N2 - Ceramic hot gas filters are widely used in combined cycles based on pressurised fluidised beds. They fulfil most of the demands with respect to cleaning efficiency and long time durability, but their operation regarding the consumption of pulse gas and energy still has to be optimised. Experimental investigations were carried out to measure the flow field, the pressure and the gas temperature inside the filter candle during pulse jet cleaning. These results are compared with the results of a numerical procedure based on a solution of the two - dimensional conservation equations for momentum and energy. The observed difficulties handling different flow regimes like highly turbulent flow as well as Darcy flow simultaneously are discussed. KW - 20 fossil-fueled power plants KW - hot gas cleanup KW - ceramics KW - filtration KW - gas flow Y1 - 1999 SN - 3-9805220-1-6 N1 - 4th International Symposium and Exhibition on Gas Cleaning at High Temperatures, 22.-24.09.1999, Karlsruhe SP - 862 EP - 873 PB - KIT Institut für Mechanische Verfahrenstechnik und Mechanik CY - Karlsruhe ER - TY - CHAP A1 - Freyer, Nils A1 - Kempt, Hendrik ED - Bhakuni, Himani ED - Miotto, Lucas T1 - AI-DSS in healthcare and their power over health-insecure collectives T2 - Justice in global health N2 - AI-based systems are nearing ubiquity not only in everyday low-stakes activities but also in medical procedures. To protect patients and physicians alike, explainability requirements have been proposed for the operation of AI-based decision support systems (AI-DSS), which adds hurdles to the productive use of AI in clinical contexts. This raises two questions: Who decides these requirements? And how should access to AI-DSS be provided to communities that reject these standards (particularly when such communities are expert-scarce)? This chapter investigates a dilemma that emerges from the implementation of global AI governance. While rejecting global AI governance limits the ability to help communities in need, global AI governance risks undermining and subjecting health-insecure communities to the force of the neo-colonial world order. For this, this chapter first surveys the current landscape of AI governance and introduces the approach of relational egalitarianism as key to (global health) justice. To discuss the two horns of the referred dilemma, the core power imbalances faced by health-insecure collectives (HICs) are examined. The chapter argues that only strong demands of a dual strategy towards health-secure collectives can both remedy the immediate needs of HICs and enable them to become healthcare independent. Y1 - 2023 SN - 9781003399933 U6 - https://doi.org/10.4324/9781003399933-4 SP - 38 EP - 55 PB - Routledge CY - London ER - TY - CHAP A1 - Kotliar, Konstantin ED - Pallikaris, I. ED - Tsilimbaris, M. K. ED - Dastiridou, A. I. T1 - Ocular rigidity: clinical approach T2 - Ocular Rigidity, Biomechanics and Hydrodynamics of the Eye N2 - The term ocular rigidity is widely used in clinical ophthalmology. Generally it is assumed as a resistance of the whole eyeball to mechanical deformation and relates to biomechanical properties of the eye and its tissues. Basic principles and formulas for clinical tonometry, tonography and pulsatile ocular blood flow measurements are based on the concept of ocular rigidity. There is evidence for altered ocular rigidity in aging, in several eye diseases and after eye surgery. Unfortunately, there is no consensual view on ocular rigidity: it used to make a quite different sense for different people but still the same name. Foremost there is no clear consent between biomechanical engineers and ophthalmologists on the concept. Moreover ocular rigidity is occasionally characterized using various parameters with their different physical dimensions. In contrast to engineering approach, clinical approach to ocular rigidity claims to characterize the total mechanical response of the eyeball to its deformation without any detailed considerations on eye morphology or material properties of its tissues. Further to the previous chapter this section aims to describe clinical approach to ocular rigidity from the perspective of an engineer in an attempt to straighten out this concept, to show its advantages, disadvantages and various applications. KW - Coefficient of ocular rigidity KW - Eyeball KW - Corneo-scleral shell KW - Pressure-volume relationship KW - Differential tonometry Y1 - 2021 SN - 978-3-030-64422-2 U6 - https://doi.org/10.1007/978-3-030-64422-2_2 SP - 15 EP - 43 PB - Springer CY - Cham ER - TY - CHAP A1 - Atmane, Ilias A1 - Hirech, Kamal A1 - Kassmi, K. A1 - Mahdi, Zahra A1 - Alexopoulos, Spiros A1 - Schwarzer, Klemens A1 - Chayeb, H. A1 - Bachiri, N. ED - Omrane, Amina ED - Kassmi, Khalil ED - Akram, Muhammad Wasim ED - Khanna, Ashish ED - Mostafiz, Imtiaz T1 - Design and realization of a pilot solar desalination plant in Douar El Hamri in the province of Berkane (Morocco) T2 - Sustainable entrepreneurship, renewable energy-based projects, and digitalization N2 - Producing fresh water from saline water has become one of the most difficult challenges to overcome especially with the high demand and shortage of fresh water. In this context, as part of a collaboration with Germany, the authors propose a design and implementation of a pilot multi-stage solar desalination system (MSD), remotely controlled, at Douar Al Hamri in the rural town of Boughriba in the province of Berkane, Morocco. More specifically, they present their contribution on the remote control and supervision system, which makes the functioning of the MSD system reliable and guarantees the production of drinking water for the population of Douar. The results obtained show that the electronic cards and computer communication software implemented allow the acquisition of all electrical (currents, voltages, powers, yields), thermal (temperatures of each stage), and meteorological (irradiance and ambient temperature), remote control and maintenance (switching on, off, data transfer). By comparing with the literature carried out in the field of solar energy, the authors conclude that the MSD and electronic desalination systems realized during this work represent a contribution in terms of the reliability and durability of providing drinking water in rural and urban areas. Y1 - 2020 SN - 9781000292541 (E-Book) SN - 9781003097921 (E-Book) SN - 9780367468378 (Hardcover) PB - CRC Press CY - Boca Raton, Fa. ER - TY - CHAP A1 - Reimer, Lars A1 - Braun, Carsten A1 - Ballmann, Josef T1 - Computational study of the aeroelastic equilibrium configuration of a swept wind tunnel wing model in subsonic flow T2 - High performance computing in science and engineering '06. Transactions of the High Performance Computing Center Stuttgart (HLRS) 2006 / Wolfgang E. Nagel ... Eds. N2 - In the Collaborative Research Center SFB 401 at RWTH Aachen University, the numerical aeroelastic method SOFIA for direct numerical aeroelastic simulation is being progressively developed. Numerical results obtained by applying SOFIA were compared with measured data of static and dynamic aeroelastic wind tunnel tests for an elastic swept wing in subsonic flow. Y1 - 2007 SN - 978-3-540-36165-7 SP - 421 EP - 434 PB - Springer CY - Berlin [u.a.] ER - TY - CHAP A1 - Reimer, Lars A1 - Braun, Carsten A1 - Wellmer, Georg A1 - Behr, Marek A1 - Ballmann, Josef T1 - Development of a modular method for computational aero-structural analysis of aircraft T2 - Summary of flow modulation and fluid-structure interaction findings. Results of the Collaborative Research Center SFB 401 at the RWTH Aachen University, Aachen, Germany, 1997-2008 / ed.: Wolfgang Schröder. Notes on numerical fluid mechanics and multidisciplinary design. Vol. 109 Y1 - 2010 SN - 978-3-642-04087-0 SP - 205 EP - 238 PB - Springer CY - Berlin ER - TY - CHAP A1 - Britten, G. A1 - Braun, Carsten A1 - Hesse, M. A1 - Ballmann, Josef T1 - Computational aeroelasticity with reduced structural models T2 - Flow modulation and fluid-structure interaction at airplane wings : research results of the Collaborative Research Center SFB 401 at RWTH Aachen, University of Technology, Aachen, Germany / Josef Ballmann (Ed.) Notes on numerical fluid mechanics and multidisciplinary design. Vol. 84 Y1 - 2003 SN - 3-540-40209-8 SP - 275 EP - 299 PB - Springer CY - Berlin ER - TY - CHAP A1 - Altay, Okyay A1 - Taddei, Francesca A1 - Butenweg, Christoph A1 - Klinkel, Sven T1 - Vibration mitigation of wind turbine towers with tuned mass dampers T2 - Wind turbine control and monitoring. (Advances in industrial control) N2 - Because of its minor environmental impact, electricity generation using wind power is getting remarkable. The further growth of the wind industry depends on technological solutions to the challenges in production and construction of the turbines. Wind turbine tower vibrations, which limit power generation efficiency and cause fatigue problems with high maintenance costs, count as one of the main structural difficulties in the wind energy sector. To mitigate tower vibrations auxiliary measures are necessary. The effectiveness of tuned mass damper is verified by means of a numeric study on a 5 MW onshore reference wind turbine. Hereby, also seismic-induced vibrations and soil–structure interaction are considered. Acquired results show that tuned mass damper can effectively reduce resonant tower vibrations and improve the fatigue life of wind turbines. This chapter is also concerned with tuned liquid column damper and a semiactive application of it. Due to its geometric versatility and low prime costs, tuned liquid column dampers are a good alternative to other damping measures, in particular for slender structures like wind turbines. Y1 - 2014 SN - 978-3-319-08412-1 (Print) ; 978-3-319-08413-8 (E-Book) U6 - https://doi.org/10.1007/978-3-319-08413-8_12 SP - 337 EP - 373 PB - Springer CY - Cham ; Heidelberg ; New York ; Dordrecht ; London ER -