TY  - CHAP
A1  - Czarnecki, Christian
A1  - Dietze, Christian
ED  - Maedche, Alexander
ED  - vom Brocke, Jan
ED  - Hevner, Alan
T1  - Domain-Specific reference modeling in the telecommunications industry
T2  - DESRIST 2017: Designing the Digital Transformation
N2  - The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.
KW  - enhanced Telecom Operations Map (eTOM)
KW  - Process reference model
KW  - Process design
KW  - Map (eTOM) Process reference model Process design Telecommunications industry
Y1  - 2017
SN  - 978-3-319-59144-5
SN  - 978-3-319-59143-8
U6  - http://dx.doi.org/10.1007/978-3-319-59144-5_19
N1  - Designing the Digital Transformation 12th International Conference, DESRIST 2017, Karlsruhe, Germany, May 30 - June 1, 2017.
SP  - 313
EP  - 329
PB  - Springer
CY  - Cham
ER  -