TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Czarnecki, Christian ED - Eymann, Torsten T1 - Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg T2 - Tagungsband zum Doctoral Consortium der WI 2009 N2 - Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der Wertschöpfung beteiligten Unternehmen vorteilhaft ist. Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:703-opus-5462 SN - 1864-9300 SP - 11 EP - 23 PB - Universität Bayreuth Lehrstuhl für Wirtschaftsinformatik CY - Bayreuth ER - TY - CHAP A1 - Czarnecki, Christian A1 - Heuser, Marcus A1 - Spiliopoulou, Myra ED - Irani, Zahir T1 - How does the implementation of a next generation network influence a telecommunication company? T2 - European and Mediterranean Conference on Information Systems N2 - As the potential of a Next Generation Network (NGN) is recognized, telecommunication companies consider switching to it. Although the implementation of an NGN seems to be merely a modification of the network infrastructure, it may trigger or require changes in the whole company and even influence the company strategy. To capture the effects of NGN we propose a framework based on concepts of business engineering and technical recommendations for the introduction of NGN technology. The specific design of solutions for the layers "Strategy", "Processes" and "Information Systems" as well as their interdependencies are an essential characteristic of the developed framework. We have per-formed a case study on NGN implementation and observed that all layers captured by our framework are influenced by the introduction of an NGN. KW - Next Generation Network KW - Business Engineering KW - Telecommunication Y1 - 2009 SN - 9781902316697 N1 - European and Mediterranean Conference on Information Systems 2009 (EMCIS2009), July 13-14, 2009, Crowne Plaza Hotel, Izmir SP - 1 EP - 11 PB - Brunel University CY - London ER - TY - CHAP A1 - Heuermann, Holger A1 - Sadeghfam, Arash T1 - Analog Amplitude-Locked Loop Circuit to Support RF Energy Solutions T2 - IEEE MTT-S International Microwave Symposium Digest Y1 - 2016 SN - 978-150900698-4 U6 - https://doi.org/10.1109/MWSYM.2016.7540092 ER - TY - CHAP A1 - Stopforth, Riaan A1 - Davrajh, Shaniel A1 - Ferrein, Alexander T1 - South African robotics entity for a collaboration initiative T2 - Pattern Recognition Association of South Africa and Robotics and Mechatronics International Conference (PRASA-RobMech), 2016 Y1 - 2017 SN - 978-1-5090-3335-5 U6 - https://doi.org/10.1109/RoboMech.2016.7813144 N1 - PRASA-RobMech, Nov. 30 2016-Dec. 2 2016, Stellenbosch, South Africa SP - 1 EP - 6 PB - IEEE ER - TY - CHAP A1 - Walenta, Robert A1 - Schellekens, Twan A1 - Ferrein, Alexander A1 - Schiffer, Stefan T1 - A decentralised system approach for controlling AGVs with ROS T2 - AFRICON, Proceedings Y1 - 2017 SN - 978-1-5386-2775-4 U6 - https://doi.org/10.1109/AFRCON.2017.8095693 SN - 2153-0033 N1 - AFRICON <2017, 18-20 Sept., Cape Town, South Africa> SP - 1436 EP - 1441 PB - IEEE ER - TY - CHAP A1 - Niemueller, Tim A1 - Neumann, Tobias A1 - Henke, Christoph A1 - Schönitz, Sebastian A1 - Reuter, Sebastian A1 - Ferrein, Alexander A1 - Jeschke, Sabina A1 - Lakemeyer, Gerhard T1 - International Harting Open Source Award 2016: Fawkes for the RoboCup Logistics League T2 - RoboCup 2016: RoboCup 2016: Robot World Cup XX. RoboCup 2016 Y1 - 2017 SN - 978-3-319-68792-6 U6 - https://doi.org/10.1007/978-3-319-68792-6_53 N1 - Lecture Notes in Computer Science, LNCS, Vol 9776 SP - 634 EP - 642 PB - Springer CY - Cham ER - TY - CHAP A1 - Zug, Sebastian A1 - Niemueller, Tim A1 - Hochgeschwender, Nico A1 - Seidensticker, Kai A1 - Seidel, Martin A1 - Friedrich, Tim A1 - Neumann, Tobias A1 - Karras, Ulrich A1 - Kraetzschmar, Gerhard K. A1 - Ferrein, Alexander T1 - An Integration Challenge to Bridge the Gap Among Industry-Inspired RoboCup Leagues T2 - RoboCup 2016: Robot World Cup XX. RoboCup 2016. Y1 - 2017 SN - 978-3-319-68792-6 U6 - https://doi.org/10.1007/978-3-319-68792-6_13 N1 - Lecture Notes in Computer Science, LNCS, Vol 9776 SP - 157 EP - 168 PB - Springer CY - Cham ER - TY - CHAP A1 - Endress, Tim A1 - Bragard, Michael T1 - Recording of efficiency-maps of low-power electric drive systems using a flexible matlab-based test bench T2 - 2017 IEEE 58th International Scientific Conference on Power and Electrical Engineering of Riga Technical University (RTUCON) N2 - This paper introduces a hardware setup to measure efficiency maps of low-power electric motors and their associated inverters. Here, the power of the device under test (DUT) ranges from some Watts to a few hundred Watts. The torque and speed of the DUT are measured independent of voltage and current in multiple load points. A Matlab-based software approach in combination with an open Texas-Instruments (TI) hardware setup ensures flexibility. Exemplarily, the efficiency field of a Permanent Magnet Synchronous Machine (PMSM) is measured to proof the concept. Brushless-DC (BLDC) motors can be tested as well. The nomenclature in this paper is based on the new European standard DIN EN 50598. Special attention is paid to the calculation of the measurement error. Y1 - 2017 SN - 978-1-5386-3846-0 U6 - https://doi.org/10.1109/RTUCON.2017.8124775 PB - IEEE CY - New York ER - TY - CHAP A1 - Niemueller, Tim A1 - Neumann, Tobias A1 - Henke, Christoph A1 - Schönitz, Sebastian A1 - Reuter, Sebastian A1 - Ferrein, Alexander A1 - Jeschke, Sabina A1 - Lakemeyer, Gerhard T1 - Improvements for a robust production in the RoboCup logistics league 2016 T2 - RoboCup 2016: Robot World Cup XX. RoboCup 2016. Y1 - 2017 SN - 978-3-319-68792-6 U6 - https://doi.org/10.1007/978-3-319-68792-6_49 SP - 589 EP - 600 PB - Springer CY - Cham ER - TY - CHAP A1 - Marco, Heather G. A1 - Ferrein, Alexander T1 - AGNES: The African-German Network of Excellence in Science T2 - Proceedings of the 2nd Developing World Robotics Forum, Workshop at IEEE AFRICON 2017 Y1 - 2017 SP - 1 EP - 2 ER - TY - CHAP A1 - Schiffer, Stefan A1 - Ferrein, Alexander T1 - A System Layout for Cognitive Service Robots T2 - Cognitive Robot Architectures. Proceedings of EUCognition 2016 Y1 - 2017 SN - 1613-0073 N1 - CEUR-WS Vol-1855 SP - 44 EP - 45 ER - TY - CHAP A1 - Stopforth, Riaan A1 - Davrajh, Shaniel A1 - Ferrein, Alexander T1 - Design considerations of the duo fugam dual rotor UAV T2 - 2017 Pattern Recognition Association of South Africa and Robotics and Mechatronics (PRASA-RobMech) Y1 - 2017 SN - 978-1-5386-2314-5 U6 - https://doi.org/10.1109/RoboMech.2017.8261115 SP - 7 EP - 13 ER - TY - CHAP A1 - Cordes, Sven A1 - Gligorevic, Snjezana A1 - Blicharski, Peter T1 - Analysis of sine precision influence on DOA estimation using the MUSIC algorithm T2 - 2019 20th International Radar Symposium (IRS) Y1 - 2019 SN - 978-3-7369-9860-5 U6 - https://doi.org/10.23919/IRS.2019.8768162 SP - 1 EP - 10 ER - TY - CHAP A1 - Sadeghfam, Arash A1 - Sadeghi-Ahangar, A. A1 - Elgamal, Abdelrahman A1 - Heuermann, Holger T1 - Design and Development of a Novel Self-Igniting Microwave Plasma Jet for Industrial Applications T2 - IEEE MTT-S International Microwave Symposium Digest Y1 - 2019 SN - 978-172811309-8 SP - 63 EP - 66 ER - TY - CHAP A1 - Galdi, Chiara A1 - Hartung, Frank A1 - Dugelay, Jean-Luc T1 - Socrates: A database of realistic data for source camera recognition on smartphones T2 - Proceedings of the 8th International Conference on Pattern Recognition Applications and Methods - Volume 1: ICPRAM Y1 - 2019 SN - 978-989-758-351-3 U6 - https://doi.org/10.5220/0007403706480655 SP - 648 EP - 655 ER - TY - CHAP A1 - Ferrein, Alexander A1 - Scholl, Ingrid A1 - Neumann, Tobias A1 - Krückel, Kai A1 - Schiffer, Stefan T1 - A system for continuous underground site mapping and exploration Y1 - 2019 U6 - https://doi.org/10.5772/intechopen.85859 ER - TY - CHAP A1 - Ferrein, Alexander A1 - Bharatheesha, Mukunda A1 - Schiffer, Stefan A1 - Corbato, Carlos Hernandez T1 - TRROS 2018 : Teaching Robotics with ROS Workshop at ERF 2018; Proceedings of the Workshop on Teaching Robotics with ROS (held at ERF 2018), co-located with European Robotics Forum 2018 (ERF 2018), Tampere, Finland, March 15th, 2018 T2 - CEUR Workshop Proceedings Y1 - 2019 SN - 1613-0073 IS - Vol-2329 ER - TY - CHAP A1 - Weber, Niklas A1 - Wolf, Martin ED - Barton, Thomas T1 - Datenerhebung für die CDG-Forschung T2 - Prozesse, Technologie, Anwendungen, Systeme und Management 2017 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 30. AKWI-Jahrestagung vom 17.09.2017 bis 20.09.2017 an der Hochschule Aschaffenburg / Arbeitskreis Wirtschaftsinformatik an Fachhochschulen (AKWI) Y1 - 2017 SN - 978-3-944330-56-3 SP - 218 EP - 227 PB - mana-Buch CY - Heide ER - TY - CHAP A1 - Donner, Ralf A1 - Rabel, Matthias A1 - Scholl, Ingrid A1 - Ferrein, Alexander A1 - Donner, Marc A1 - Geier, Andreas A1 - John, André A1 - Köhler, Christian A1 - Varga, Sebastian T1 - Die Extraktion bergbaulich relevanter Merkmale aus 3D-Punktwolken eines untertagetauglichen mobilen Multisensorsystems T2 - Tagungsband Geomonitoring Y1 - 2019 U6 - https://doi.org/10.15488/4515 SP - 91 EP - 110 ER -