TY - CHAP A1 - Lao, B. A1 - Bührig-Polaczek, A. A1 - Röth, Thilo ED - Wielage, Bernhard T1 - Funktionsintegrierte Leichtbaustrukturen in gussintensiver Metall-Hybridbauweise T2 - Verbundwerkstoffe und Werkstoffverbunde: Tagungsband zum 18. Symposium ; 30.03.2011 bis 01.04.2011, Chemnitz Y1 - 2011 SN - 978-3-00-033801-4 N1 - Schriftenreihe Werkstoffe und werkstofftechnische Anwendungen ; 41 SP - 413 EP - 421 PB - Eigenverlag CY - Chemnitz ER - TY - CHAP A1 - Czarnecki, Christian A1 - Winkelmann, Axel A1 - Spiliopoulou, Myra ED - Pokorny, Jaroslav ED - Repa, Vaclav ED - Richta, Karel ED - Wojtkowski, Wita ED - Linger, Henry ED - Barry, Chris ED - Lang, Michael T1 - Making business systems in the telecommunication industry more customer-oriented T2 - Information Systems Development : Business Systems and Services: Modeling and Development N2 - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company. KW - Business Process KW - Customer Orientation KW - Enterprise Architecture KW - Transformation Project KW - Telecommunication Industry Y1 - 2011 SN - 978-1-4419-9645-9 (Print) SN - 978-1-4419-9790-6 (Online) U6 - https://doi.org/10.1007/978-1-4419-9790-6_14 N1 - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010. SP - 169 EP - 180 PB - Springer CY - New York ER - TY - CHAP A1 - Czarnecki, Christian ED - Eymann, Torsten T1 - Gestaltung von Customer Relationship Management über die Grenzen von Telekommunikationsunternehmen hinweg T2 - Tagungsband zum Doctoral Consortium der WI 2009 N2 - Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der Wertschöpfung beteiligten Unternehmen vorteilhaft ist. Y1 - 2011 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:703-opus-5462 SN - 1864-9300 SP - 11 EP - 23 PB - Universität Bayreuth Lehrstuhl für Wirtschaftsinformatik CY - Bayreuth ER - TY - CHAP A1 - Elsen, Ingo A1 - Schmalzbauer, Michael ED - Reussner, Ralf ED - Grund, Matthias ED - Andreas, Oberweis ED - Tichy, Walter T1 - Messsystematik zur Steuerung der Produkt- und Prozessqualität in Systemintegrationsprojekten – ein Erfahrungsbericht T2 - Software Engineering 2011 - Fachtagung des GI-Fachbereichs Softwaretechnik, 21. - 25. Februar 2011 in Karlsruhe N2 - Der Erfolg eines Softwarenentwicklungsprojektes insbesondere eines Systemintegrationsprojektes wird mit der Erfüllung des „Teufelsdreiecks“, „In-Time“, „In-Budget“, „In-Quality“ gemessen. Hierzu ist die Kenntnis der Software- und Prozessqualität essenziell, um die Einhaltung der Qualitätskriterien festzustellen, aber auch, um eine Vorhersage hinsichtlich Termin- und Budgettreue zu treffen. Zu diesem Zweck wurde in der T-Systems Systems Integration ein System aus verschiedenen Key Performance Indikatoren entworfen und in der Organisation implementiert, das genau das leistet und die Kriterien für CMMI Level 3 erfüllt. Y1 - 2011 SN - 9783885792772 SN - 1617-5468 PB - Gesellschaft für Informatik eV CY - Bonn ER - TY - CHAP A1 - Becker, Jörg A1 - Bergener, Philipp A1 - Delfmann, Patrick A1 - Eggert, Mathias A1 - Weiss, Burkhard T1 - Supporting Business Process Compliance in Financial Institutions - A Model-Driven Approach T2 - Proceedings of the 10th International Conference on Wirtschaftsinformatik : 16 - 18 February 2011, Zurich, Switzerland Y1 - 2011 N1 - Wirtschaftsinformatik Proceedings 2011. 75. SP - 355 EP - 364 ER - TY - CHAP A1 - Meskouris, Konstantin A1 - Holtschoppen, Britta A1 - Butenweg, Christoph A1 - Rosin, Julia T1 - Seismic analysis of liquid storage tanks T2 - Earthquake Geology and Archaeology: Science, Society and Critical facilities : proceedings ; 2nd INQUA-IGCP 567 International Workshop on Active Tectonics, Earthquake Geology, Archaeology and Engineering ; 19-24 September 2011, Corinth (Greece) / Eds.: C. Grützner ; R. Pérez-Lopez ; T. Fernández Steeger ; I. Papanikolaou ; K. Reicherter ; P. G. Silva ; A. Vött. Volume 2 Y1 - 2011 SN - 978-960-466-093-3 SP - 136 EP - 139 PB - The Natural hazards Laboratory, National and Kapodistrian University of Athens CY - Athens ER - TY - CHAP A1 - Butenweg, Christoph A1 - Park, Jin T1 - Verhalten von Ankerschienensystemen unter statisch zyklischen Beanspruchungen T2 - 12. D-A-CH Tagung 2011 : Erdbeben und Baudynamik ; 15./16. September 2011, Hannover, Deutschland / Bundesanstalt für Geowissenschaften und Rohstoffe. C. Könke (Hrsg.) Y1 - 2011 SN - 3-930108-11-9 SP - 349 EP - 365 CY - Deutsche Gesellschaft für Erdbebeningenieurwesen und Baudynamik ER - TY - CHAP A1 - Reindl, Lukas A1 - Butenweg, Christoph A1 - Kubalski, Thomas T1 - Numerical simulation of unreinforced masonry walls subject to dynamic out-of-plane loading T2 - COMPDYN 2011 : ECCOMAS Thematic Conference ; Proceedings of the 3rd International Conference on Computational Methods in Structural Dynamics and Earthquake Engineering ; 25-28 May, 2011, Corfu, Greece / Eds.: M. Papadrakakis ... Y1 - 2011 SN - 978-960-99994-0-3 SP - 1 EP - 10 PB - National Technical Univ. of Athens CY - Athen ER - TY - CHAP A1 - Park, Jin A1 - El-Daib, Khaled A1 - Butenweg, Christoph A1 - Gellert, Christoph T1 - A novel macroelement approach for masonry walls T2 - Proceedings of the 8th International Conference on Structural Dynamics, EURODYN 2011 : Leuven, Belgium, 4 - 6 July 2011 / Katholieke Universiteit Leuven, ... G. De Roeck ... (eds) Y1 - 2011 SN - 978-90-76019-31-4 SP - 3281 EP - 3286 PB - K. U. Leuven, Dep. of Civil Engineering CY - Leuven ER - TY - CHAP A1 - Taddei, Francesca A1 - Reindl, Lukas A1 - Park, Jin A1 - Butenweg, Christoph A1 - Karadogan, Faruk T1 - Numerical investigation of AAC wall panels based on the damage plasticity constitutive law T2 - Cement, Wapno, Beton ; 2011, 7, Special issue: 5th International Conference on Autoclaved Aerated Concrete 'Securing a sustainable future' to be held at Bydgoszcz to celebrate 60 years of AAC experience in Poland, Bydgoszcz, September 14-17, 2011 Y1 - 2011 SN - 1425-8129 SP - 86 EP - 91 PB - Stowarzyszenie Producentów Cementu i Wapna CY - Krakow ER - TY - CHAP A1 - Dachwald, Bernd A1 - Xu, Changsheng A1 - Feldmann, Marco A1 - Plescher, Engelbert T1 - IceMole : Development of a novel subsurface ice probe and testing of the first prototype on the Morteratsch Glacier T2 - EGU General Assembly 2011 Vienna | Austria | 03 – 08 April 2011 N2 - We present the novel concept of a combined drilling and melting probe for subsurface ice research. This probe, named “IceMole”, is currently developed, built, and tested at the FH Aachen University of Applied Sciences’ Astronautical Laboratory. Here, we describe its first prototype design and report the results of its field tests on the Swiss Morteratsch glacier. Although the IceMole design is currently adapted to terrestrial glaciers and ice shields, it may later be modified for the subsurface in-situ investigation of extraterrestrial ice, e.g., on Mars, Europa, and Enceladus. If life exists on those bodies, it may be present in the ice (as life can also be found in the deep ice of Earth). Y1 - 2011 ER - TY - CHAP A1 - Alexopoulos, Spiros A1 - Hoffschmidt, Bernhard A1 - Rau, Christoph A1 - Sattler, Johannes Christoph T1 - Choice of solar share of a hybrid power plant of a central receiver system and a biogas plant in dependency of the geographical latitude T2 - World Renewable Energy Congress-Sweden : 8 -13 May, 2011, Linköping, Sweden / ed.: Bahram Moshfegh Y1 - 2011 SN - 9789173930703 SP - 3710 EP - 3717 PB - Univ. Electronic Pr. CY - Linköping ER - TY - CHAP A1 - Thenent, N. E. A1 - Dahmann, Peter T1 - Increasing aircraft design flexibility ‐ The development of a hydrostatic transmission for gliders with self‐launching capability T2 - Deutscher Luft- und Raumfahrtkongress 2011 : Bremen, 27. bis 29. September 2011 ; Tagungsband Y1 - 2011 SN - 978-3-9321-8274-7 SP - 865 EP - 883 PB - Dt. Gesellschaft für Luft- und Raumfahrt CY - Bonn ER - TY - CHAP A1 - Bung, Daniel Bernhard T1 - Non-intrusive measuring of air-water flow properties in self-aerated stepped spillway flow T2 - Balance and uncertainty - water in a changing world : proceedings of the 34th IAHR world congress ; 33rd Hydrology and Water Resources Symposium ; 10th Conference on Hydraulics in Water Engineering ; 26 June - 1 July 2011, Brisbane, Australia Y1 - 2011 SN - 978-0-85825-868-6 SP - 2380 EP - 2387 ER - TY - CHAP A1 - Kerpen, N. A1 - Verworn, F. A1 - Bung, Daniel Bernhard A1 - Daemrich, K.-F. A1 - Schlurmann, Torsten T1 - Ermittlung von Wellenüberlaufmengen an Sturmflutschutzwänden auf Deichen T2 - Maritimer Wasserbau und Küsteningenieurwesen : 8. FZK-Kolloquium : Hannover 10. März, 2011 Y1 - 2011 SN - 1610-5249 SP - 63 EP - 68 ER - TY - CHAP A1 - Achenbach, Timm A1 - Geimer, K. A1 - Göttsche, Joachim A1 - Hoffschmidt, Bernhard A1 - Lynen, A. A1 - Bauer, J. T1 - Simulation and flow measurements of volumetric high temperature absorbers for solar tower power plants T2 - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain Y1 - 2011 CY - Granada ER - TY - CHAP A1 - Teixeira Boura, Cristiano José A1 - Eckstein, J. A1 - Felinks, J. A1 - Göttsche, Joachim A1 - Hoffschmidt, Bernhard A1 - Schmitz, S. T1 - 3-D CFD simulation of an air-sand heat exchanger T2 - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain Y1 - 2011 CY - Granada ER - TY - CHAP A1 - Achenbach, Timm A1 - Göttsche, Joachim A1 - Kaufhold, O. A1 - Hoffschmidt, Bernhard T1 - Development of an edge module for open volumetric receiver for the use of the radiation at the receiver boundary region T2 - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain Y1 - 2011 CY - Granada ER - TY - CHAP A1 - Alexopoulos, Spiros A1 - Hoffschmidt, Bernhard A1 - Rau, Christoph T1 - Comparison of steady-state and transient simulations for solar tower power plants with open-volumetric receiver T2 - SolarPACES 2011 : concentrating solar power and chemical energy systems : 20 - 23 September, 2011, Granada, Spain Y1 - 2011 CY - Granada ER - TY - CHAP A1 - Alexopoulos, Spiros A1 - Rau, Christoph A1 - Sattler, Johannes Christoph A1 - Kronhardt, Valentina A1 - Hoffschmidt, Bernhard T1 - Simulation von Solarturmkraftwerken mit offenem volumetrischen Receiver am Standort Italien T2 - Forschung und Entwicklung für solarthermische Kraftwerke : 14. Kölner Sonnenkolloquium Mittwoch, 13. Juli 2011, im Auditorium des Campus Jülich der FH Aachen : Kurzfassungen der Vorträge und Poster Y1 - 2011 SP - 4 S. PB - DLR CY - Köln ER -