TY  - CHAP
A1  - Brockmann, Carsten
A1  - Sultanow, Eldar
A1  - Czarnecki, Christian
ED  - Czarnecki, Christian
ED  - Brockmann, Carsten
ED  - Sultanow, Eldar
ED  - Koschmider, Agnes
ED  - Selzer, Annika
ED  - Gesellschaft für Informatik e. V., 
T1  - Enterprise architectures between agility and traditional methodologies
T2  - GI Edition Proceedings Band 285 Workshops der INFORMATIK 2018
N2  - For this year’s workshop on Enterpirse Architecture in Research and Practice we have received eight submissions from which four have passed the rigorous peer-review. The acceptance quote of 50% assures that only advancements in the field are included in our workshop.
KW  - Agility
KW  - agile
KW  - Enterprise Architecture
Y1  - 2018
SN  - 9783885796794
SN  - 1617-5468
N1  - 26.-27. September 2018 Berlin
PB  - Köllen
CY  - Bonn
ER  - 
TY  - CHAP
A1  - Czarnecki, Christian
A1  - Winkelmann, Axel
A1  - Spiliopoulou, Myra
ED  - Pokorny, Jaroslav
ED  - Repa, Vaclav
ED  - Richta, Karel
ED  - Wojtkowski, Wita
ED  - Linger, Henry
ED  - Barry, Chris
ED  - Lang, Michael
T1  - Making business systems in the telecommunication industry more customer-oriented
T2  - Information Systems Development : Business Systems and Services: Modeling and Development
N2  - Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.
KW  - Business Process
KW  - Customer Orientation
KW  - Enterprise Architecture
KW  - Transformation Project
KW  - Telecommunication Industry
Y1  - 2011
SN  - 978-1-4419-9645-9 (Print)
SN  - 978-1-4419-9790-6 (Online)
U6  - https://doi.org/10.1007/978-1-4419-9790-6_14
N1  - 19th International Conference on Information Systems Development held in Prague, Czech Republic, August 25 - 27, 2010.
SP  - 169
EP  - 180
PB  - Springer
CY  - New York
ER  -