Applying process mining in small and medium sized IT enterprises – challenges and guidelines

  • Process mining gets more and more attention even outside large enterprises and can be a major benefit for small and medium sized enterprises (SMEs) to gain competitive advantages. Applying process mining is challenging, particularly for SMEs because they have less resources and process maturity. So far, IS researchers analyzed process mining challenges with a focus on larger companies. This paper investigates the application of process mining by means of a case study and sheds light into the particular challenges of an IT SME. The results reveal 13 SME process mining challenges and seven guidelines to address them. In this way, the paper contributes to the understanding of process mining application in SME and shows similarities and differences to larger companies.

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Author:Mathias Eggert, Julian Dyong
Parent Title (English):International Conference on Business Process Management (BPM 2022)
Place of publication:Cham
Document Type:Conference Proceeding
Year of Completion:2022
Date of the Publication (Server):2022/09/07
Tag:Case Study; Challenges; Guidelines; Process mining; SME
First Page:125
Last Page:142
Institutes:FH Aachen / Fachbereich Wirtschaftswissenschaften