Development of a subject-oriented reference process model for the telecommunications industry

  • Generally the usage of reference models can be structured top-down or bottom-up. The practical need of agile change and flexible organizational implementation requires a consistent mapping to an operational level. In this context, well-established reference process models are typically structured top-down. The subject-oriented Business Process Management (sBPM) offers a modeling concept that is structured bottom-up and concentrates on the process actors on an operational level. This paper applies sBPM to the enhanced Telecom Operations Map (eTOM), a well-accepted reference process model in the telecommunications industry. The resulting design artifact is a concrete example for a combination of a bottom-up and top-down developed reference model. The results are evaluated and confirmed in practical context through the involvement of the industry body TMForum.

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Author:André Nursinski-Stolberg, Kiritharan Gangatharan, Christian Czarnecki
Parent Title (German):GI Edition Proceedings Band 259 INFORMATIK 2016. 26.-30. September 2016 Klagenfurt
Place of publication:Bonn
Editor:Heinrich C. Mayr, Martin Pinzger, Gesellschaft für Informatik e. V. (GI)
Document Type:Conference Proceeding
Year of Completion:2016
Date of the Publication (Server):2022/11/09
Tag:Reference Process Model; Subject-oriented Business Process Management; Telecommunications Industry.; eTOM
First Page:699
Last Page:712
Institutes:FH Aachen / Fachbereich Elektrotechnik und Informationstechnik