Me hates this: Exploring different levels of user feedback for (usability) bug reporting
- User feedback for deployed software systems ranges from simple one-bit-feedback to full-blown bug reports. While detailed bug reports are very helpful for the developers to track down problems, the expertise and commitment required from the user is high. We analyzed existing user report systems and propose a flexible and independent hard- and software architecture to collect user feedback. We report our results from a preliminary two-week user study testing the system in the field and discuss challenges and solutions for the collection of multiple levels of user feedback through different modalities.
| Author: | Florian HellerORCiD, Leonhard Lichtschlag, Moritz Wittenhagen, Thorsten Karrer, Jan Borchers |
|---|---|
| DOI: | https://doi.org/10.1145/1979742.1979774 |
| ISBN: | 978-1-4503-0268-5 |
| Parent Title (English): | CHI '11 Extended Abstracts on Human Factors in Computing Systems |
| Publisher: | ACM |
| Place of publication: | New York, NY |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2011 |
| Tag: | evaluation; feedback; modality; usability; user reports |
| First Page: | 1357 |
| Last Page: | 1362 |
| Note: | CHI '11: CHI Conference on Human Factors in Computing Systems, Vancouver, BC, Canada, May 7 - 12, 2011 |
| Link: | https://doi.org/10.1145/1979742.1979774 |
| Zugriffsart: | campus |
| Institutes: | FH Aachen / Fachbereich Elektrotechnik und Informationstechnik |
| collections: | Verlag / ACM |
