Domain-Specific reference modeling in the telecommunications industry
- The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.
| Author: | Christian Czarnecki, Christian Dietze |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-319-59144-5_19 |
| ISBN: | 978-3-319-59144-5 |
| ISBN: | 978-3-319-59143-8 |
| Parent Title (English): | DESRIST 2017: Designing the Digital Transformation |
| Publisher: | Springer |
| Place of publication: | Cham |
| Editor: | Alexander Maedche, Jan vom Brocke, Alan Hevner |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2017 |
| Date of the Publication (Server): | 2022/11/09 |
| Tag: | Map (eTOM) Process reference model Process design Telecommunications industry; Process design; Process reference model; enhanced Telecom Operations Map (eTOM) |
| First Page: | 313 |
| Last Page: | 329 |
| Note: | Designing the Digital Transformation 12th International Conference, DESRIST 2017, Karlsruhe, Germany, May 30 - June 1, 2017. |
| Link: | https://doi.org/10.1007/978-3-319-59144-5_19 |
| Zugriffsart: | campus |
| Institutes: | FH Aachen / Fachbereich Elektrotechnik und Informationstechnik |
| collections: | Verlag / Springer |
