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Human-centered work design for the internet of production

  • Like all preceding transformations of the manufacturing industry, the large-scale usage of production data will reshape the role of humans within the sociotechnical production ecosystem. To ensure that this transformation creates work systems in which employees are empowered, productive, healthy, and motivated, the transformation must be guided by principles of and research on human-centered work design. Specifically, measures must be taken at all levels of work design, ranging from (1) the work tasks to (2) the working conditions to (3) the organizational level and (4) the supra-organizational level. We present selected research across all four levels that showcase the opportunities and requirements that surface when striving for human-centered work design for the Internet of Production (IoP). (1) On the work task level, we illustrate the user-centered design of human-robot collaboration (HRC) and process planning in the composite industry as well as user-centered design factors for cognitive assistance systems. (2) On the working conditions level, we present a newly developed framework for the classification of HRC workplaces. (3) Moving to the organizational level, we show how corporate data can be used to facilitate best practice sharing in production networks, and we discuss the implications of the IoP for new leadership models. Finally, (4) on the supra-organizational level, we examine overarching ethical dimensions, investigating, e.g., how the new work contexts affect our understanding of responsibility and normative values such as autonomy and privacy. Overall, these interdisciplinary research perspectives highlight the importance and necessary scope of considering the human factor in the IoP.

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Author:Ralph Baier, Philipp Brauner, Florian Brillowski, Hannah Dammers, Luca Liehner, Sebastian Pütz, Sebastian Schneider, Alexander Schollemann, Linda Steuer-DankertORCiD, Luisa Vervier, Thomas Gries, Carmen Leicht-Scholten, Alexander Mertens, Saskia K. Nagel, Günther Schuh, Martina Ziefle, Verena Nitsch
Parent Title (English):Internet of production - fundamentals, applications and proceedings
Place of publication:Cham
Editor:Christian Brecher, Günther Schuh, Wil van der Alst, Matthias Jarke, Frank T. Piller, Melanie Padberg
Document Type:Part of a Book
Year of Completion:2023
Date of first Publication:2023/06/09
Date of the Publication (Server):2023/06/13
Tag:Best practice sharing; Cognitive assistance system; Digital leadership; Human-centered work design; Human-robot collaboration; Privacy; Responsibility
First Page:1
Last Page:23
Part of the book series: Interdisciplinary Excellence Accelerator Series (IDEAS)
Institutes:FH Aachen / Fachbereich Energietechnik
collections:Verlag / Springer
Open Access / Gold
Licence (German):License LogoCreative Commons - Namensnennung