Development of a subject-oriented reference process model for the telecommunications industry
- Generally the usage of reference models can be structured top-down or bottom-up. The practical need of agile change and flexible organizational implementation requires a consistent mapping to an operational level. In this context, well-established reference process models are typically structured top-down. The subject-oriented Business Process Management (sBPM) offers a modeling concept that is structured bottom-up and concentrates on the process actors on an operational level. This paper applies sBPM to the enhanced Telecom Operations Map (eTOM), a well-accepted reference process model in the telecommunications industry. The resulting design artifact is a concrete example for a combination of a bottom-up and top-down developed reference model. The results are evaluated and confirmed in practical context through the involvement of the industry body TMForum.
| Author: | André Nursinski-Stolberg, Kiritharan Gangatharan, Christian Czarnecki |
|---|---|
| ISBN: | 9783885796534 |
| ISSN: | 1617-5468 |
| Parent Title (German): | GI Edition Proceedings Band 259 INFORMATIK 2016 |
| Publisher: | Gesellschaft für Informatik e.V. |
| Place of publication: | Bonn |
| Editor: | Heinrich C. Mayr, Martin Pinzger |
| Document Type: | Conference Proceeding |
| Language: | English |
| Year of Completion: | 2016 |
| Tag: | Reference Process Model; Subject-oriented Business Process Management; Telecommunications Industry.; eTOM |
| First Page: | 699 |
| Last Page: | 712 |
| Note: | 26.-30. September 2016, Klagenfurt. |
| Link: | https://dl.gi.de/handle/20.500.12116/1176 |
| Zugriffsart: | weltweit |
| Institutes: | FH Aachen / Fachbereich Elektrotechnik und Informationstechnik |
| collections: | Verlag / GI - Gesellschaft für Informatik |
