Enabling digital transformation through cognitive robotic process automation at Deutsche Telekom Services Europe
- Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.
| Author: | Christian Czarnecki, Chin-Gi Hong, Manfred Schmitz, Christian Dietze |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-030-80003-1 |
| ISBN: | 978-3-030-80002-4 (Print) |
| ISBN: | 978-3-030-80003-1 (Online) |
| Parent Title (English): | Digitalization Cases Vol. 2 : Mastering digital transformation for global business |
| Publisher: | Springer |
| Place of publication: | Cham |
| Editor: | Nils Urbach, Maximilian Röglinger, Karlheinz Kautz, Rose Alinda Alias, Carol Saunders, Martin Wiener |
| Document Type: | Part of a Book |
| Language: | English |
| Year of Completion: | 2021 |
| First Page: | 123 |
| Last Page: | 138 |
| Link: | https://doi.org/10.1007/978-3-030-80003-1_7 |
| Zugriffsart: | campus |
| Institutes: | FH Aachen / Fachbereich Elektrotechnik und Informationstechnik |
| collections: | Verlag / Springer |
