Refine
Year of publication
- 2018 (44) (remove)
Document Type
- Conference Proceeding (22)
- Article (13)
- Part of a Book (7)
- Book (1)
- Patent (1)
Keywords
- Digitale Transformation (2)
- Energy efficiency (2)
- Engineering optimization (2)
- Literaturanalyse (2)
- MINLP (2)
- Pump System (2)
- Serious Game (2)
- Water (2)
- Agility (1)
- Awareness (1)
- Booster Stations (1)
- Buffering Capacity (1)
- CDG (1)
- Chance Constraint (1)
- Competence Developing Game (1)
- EBSCO Discovery Service (1)
- Engineering Application (1)
- Enterprise Architecture (1)
- Forschungsprozess (1)
- Geschäftsprozessmanagement (1)
Institute
- Fachbereich Elektrotechnik und Informationstechnik (44) (remove)
Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.