Part of a Book
Refine
Year of publication
- 2020 (16) (remove)
Document Type
- Part of a Book (16) (remove)
Keywords
- 3D printing (1)
- Additive manufacturing (1)
- Change culture (1)
- Digital manufacturing (1)
- Interactive process mining (1)
- Lean thinking (1)
- Methodology (1)
- Objective data (1)
- Rapid manufacturing (1)
- Rapid prototyping (1)
Institute
- Fachbereich Medizintechnik und Technomathematik (5)
- IfB - Institut für Bioengineering (5)
- Fachbereich Energietechnik (3)
- Fachbereich Wirtschaftswissenschaften (3)
- Fachbereich Elektrotechnik und Informationstechnik (2)
- Fachbereich Maschinenbau und Mechatronik (2)
- IaAM - Institut für angewandte Automation und Mechatronik (1)
- MASKOR Institut für Mobile Autonome Systeme und Kognitive Robotik (1)
- Nowum-Energy (1)
Recently, novel AI-based services have emerged in the consumer market. AI-based services can affect the way consumers take commercial decisions. Research on the influence of AI on commercial interactions is in its infancy. In this chapter, a framework creating a first overview of the influence of AI on commercial interactions is introduced. This framework summarizes the findings of comparing numerous customer journeys of novel AI-based services with corresponding non-AI equivalents.