Part of a Book
Refine
Year of publication
- 2018 (31) (remove)
Institute
- Fachbereich Medizintechnik und Technomathematik (9)
- Fachbereich Elektrotechnik und Informationstechnik (7)
- IfB - Institut für Bioengineering (6)
- Fachbereich Chemie und Biotechnologie (4)
- INB - Institut für Nano- und Biotechnologien (4)
- Fachbereich Architektur (3)
- Fachbereich Luft- und Raumfahrttechnik (3)
- Fachbereich Wirtschaftswissenschaften (3)
- ECSM European Center for Sustainable Mobility (2)
- Fachbereich Gestaltung (2)
Has Fulltext
- no (31)
Document Type
- Part of a Book (31) (remove)
Keywords
- Datenschutz (2)
- Digitale Transformation (2)
- Bioeconomy (1)
- Bioethanol (1)
- Biorefinery (1)
- Biorefinery definitions (1)
- Bladder (1)
- Chemical imaging (1)
- Cloud Computing (1)
- Coat protein (1)
Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.