Enabling digital transformation through robotic process automation at Deutsche Telekom
- Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT’s digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.
| Verfasserangaben: | Manfred Schmitz, Christian Dietze, Christian Czarnecki |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-319-95273-4_2 |
| ISBN: | 978-3-319-95272-7 |
| Titel des übergeordneten Werkes (Englisch): | Enabling digital transformation through robotic process automation at Deutsche Telekom |
| Verlag: | Springer |
| Verlagsort: | Cham |
| Herausgeber: | Nils Urbach, Maximilian Röglinger |
| Dokumentart: | Teil eines Buches (Kapitel) |
| Sprache: | Englisch |
| Erscheinungsjahr: | 2019 |
| Datum der Publikation (Server): | 07.12.2022 |
| Erste Seite: | 15 |
| Letzte Seite: | 33 |
| Link: | https://doi.org/10.1007/978-3-319-95273-4_2 |
| Zugriffsart: | campus |
| Fachbereiche und Einrichtungen: | FH Aachen / Fachbereich Elektrotechnik und Informationstechnik |
| collections: | Verlag / Springer |
