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Domain-Specific reference modeling in the telecommunications industry
- The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.
| Verfasserangaben: | Christian Czarnecki, Christian Dietze |
|---|---|
| DOI: | https://doi.org/10.1007/978-3-319-59144-5_19 |
| ISBN: | 978-3-319-59144-5 |
| ISBN: | 978-3-319-59143-8 |
| Titel des übergeordneten Werkes (Englisch): | DESRIST 2017: Designing the Digital Transformation |
| Verlag: | Springer |
| Verlagsort: | Cham |
| Herausgeber: | Alexander Maedche, Jan vom Brocke, Alan Hevner |
| Dokumentart: | Konferenzveröffentlichung |
| Sprache: | Englisch |
| Erscheinungsjahr: | 2017 |
| Datum der Publikation (Server): | 09.11.2022 |
| Freies Schlagwort / Tag: | Map (eTOM) Process reference model Process design Telecommunications industry; Process design; Process reference model; enhanced Telecom Operations Map (eTOM) |
| Erste Seite: | 313 |
| Letzte Seite: | 329 |
| Bemerkung: | Designing the Digital Transformation 12th International Conference, DESRIST 2017, Karlsruhe, Germany, May 30 - June 1, 2017. |
| Link: | https://doi.org/10.1007/978-3-319-59144-5_19 |
| Zugriffsart: | campus |
| Fachbereiche und Einrichtungen: | FH Aachen / Fachbereich Elektrotechnik und Informationstechnik |
| collections: | Verlag / Springer |
