Liability for loss or damages caused by RPA

  • Intelligent autonomous software robots replacing human activities and performing administrative processes are reality in today’s corporate world. This includes, for example, decisions about invoice payments, identification of customers for a marketing campaign, and answering customer complaints. What happens if such a software robot causes a damage? Due to the complete absence of human activities, the question is not trivial. It could even happen that no one is liable for a damage towards a third party, which could create an uncalculatable legal risk for business partners. Furthermore, the implementation and operation of those software robots involves various stakeholders, which result in the unsolvable endeavor of identifying the originator of a damage. Overall it is advisable to all involved parties to carefully consider the legal situation. This chapter discusses the liability of software robots from an interdisciplinary perspective. Based on different technical scenarios the legal aspects of liability are discussed.

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Metadaten
Author:Philipp Croon, Christian Czarnecki
DOI:https://doi.org/10.1515/9783110676693-202
ISBN:9783110676778
ISBN:9783110676693
ISBN:9783110676686
Parent Title (English):Robotic process automation : Management, technology, applications
Publisher:De Gruyter
Place of publication:Oldenbourg
Editor:Christian Czarnecki, Peter Fettke
Document Type:Part of a Book
Language:English
Year of Completion:2021
Date of the Publication (Server):2022/12/01
Tag:artificial intelligence; culpability; liability; robotic process automation
First Page:135
Last Page:151
Link:https://doi.org/10.1515/9783110676693-202
Zugriffsart:campus
Institutes:FH Aachen / Fachbereich Elektrotechnik und Informationstechnik
collections:Verlag / De Gruyter