Refine
Year of publication
- 2018 (3) (remove)
Document Type
- Conference Proceeding (2)
- Part of a Book (1)
Language
- English (3) (remove)
Keywords
- Agility (1)
- Enterprise Architecture (1)
- Literature review (1)
- Research process (1)
- Text analytics (1)
- Text mining (1)
- agile (1)
Institute
- Fachbereich Elektrotechnik und Informationstechnik (3) (remove)
Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.
The continuing growth of scientific publications raises the question how research processes can be digitalized and thus realized more productively. Especially in information technology fields, research practice is characterized by a rapidly growing volume of publications. For the search process various information systems exist. However, the analysis of the published content is still a highly manual task. Therefore, we propose a text analytics system that allows a fully digitalized analysis of literature sources. We have realized a prototype by using EBSCO Discovery Service in combination with IBM Watson Explorer and demonstrated the results in real-life research projects. Potential addressees are research institutions, consulting firms, and decision-makers in politics and business practice.