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This article discusses the contrast between the information transportation companies provide to travellers and that of their brand messaging. Companies’ brand messaging often portrays the service they provide as pleasant, stress free and perfect. Customers and users of the service, on the other hand, often describe their experience of the service as a negative one. This article suggests that the brand value would be greater if transportation companies paid more attention to the users’ experience when designing their information systems, particularly in worst case scenarios.
Tristan und Isolde, Samson und Dalila, Capriccio : 3D illustration for posters of Cologne Opera
(2009)
Learning from Brachelen
(2002)
Welcome to the training: Actionist Respoke interaktiv by Michael Jonoschek und Rüdiger Schlömer
(2002)
Close interrelations between sound and image are not a mere phenomenon of today’s multimedia technology. The idea of the synthesis of different media lies at the core of the concept of the Gesamtkunstwerk in the second half of the 19th century and it can also be traced back to the synaesthesia debate at the beginning of the 20th century [...].