Conference Proceeding
Refine
Year of publication
- 2011 (76) (remove)
Institute
- Solar-Institut Jülich (17)
- Fachbereich Elektrotechnik und Informationstechnik (11)
- Fachbereich Luft- und Raumfahrttechnik (10)
- Fachbereich Bauingenieurwesen (9)
- Fachbereich Energietechnik (9)
- Fachbereich Maschinenbau und Mechatronik (9)
- Fachbereich Medizintechnik und Technomathematik (6)
- IfB - Institut für Bioengineering (6)
- Fachbereich Wirtschaftswissenschaften (3)
- ECSM European Center for Sustainable Mobility (2)
Document Type
- Conference Proceeding (76) (remove)
Keywords
- Aachen / Fachhochschule Aachen / Fachbereich Bauingenieurwesen (1)
- Absolvententreffen (1)
- Alfha.net (1)
- Alumni (1)
- Anastomose (1)
- Anastomosis (1)
- Biomechanics (1)
- Biomechanik (1)
- Business Process (1)
- Customer Orientation (1)
Market changes have forced telecommunication companies to transform their business. Increased competition, short innovation cycles, changed usage patterns, increased customer expectations and cost reduction are the main drivers. Our objective is to analyze to what extend transformation projects have improved the orientation towards the end-customers. Therefore, we selected 38 real-life case studies that are dealing with customer orientation. Our analysis is based on a telecommunication-specific framework that aligns strategy, business processes and information systems. The result of our analysis shows the following: transformation projects that aim to improve the customer orientation are combined with clear goals on costs and revenue of the enterprise. These projects are usually directly linked to the customer touch points, but also to the development and provisioning of products. Furthermore, the analysis shows that customer orientation is not the sole trigger for transformation. There is no one-fits-all solution; rather, improved customer orientation needs aligned changes of business processes as well as information systems related to different parts of the company.
Durch die Fragmentierung von Wertschöpfungsketten ergeben sich neue Herausforderungen für das Management von Kundenbeziehungen. Die Dissertation untersucht die daraus resultierenden Anforderungen an eine übergreifende Integration von Customer Relationship Management in der
Telekommunikationsindustrie. Ziel ist es, durch Anwendung von Methoden eines Enterprise Architecture Framework eine übergreifend Lösung zu gestalten. Grundlegende Prämisse dabei ist, dass die übergreifende Gestaltung eines Customer Relationship Management für alle an der
Wertschöpfung beteiligten Unternehmen vorteilhaft ist.
Air-sand heat exchanger
(2011)
Tests with palm tree leaves have just started yet and scan data are in the process to be analyzed. The final goal of future project for palm tree gender and species recognition will be to develop optical scanning technology to be applied to date palm tree leaves for in–situ screening purposes. Depending on the software used and the particular requirements of the users the technology potentially shall be able to identify palm tree diseases, palm tree gender, and species of young date palm trees by scanning leaves.